J&J Talk Dentistry

We've got a longer episode of Justin and Jon Talk Dentistry today, but trust us—it’s worth every minute! We dive into the debate of whether to buy or start a practice, exploring all things dental startups with special guests Dr. Dan Hoang and Dr. Mark Gilstrap. Dr. Dan started a practice from scratch, while Dr. Mark purchased an existing practice.

The discussion spans from starting a practice from scratch versus acquiring an existing one, to the intricacies of location selection, negotiation with vendors, and balancing financial stability. The episode also highlights personal stories of overcoming challenges in both pediatric and general dentistry, the critical role of community engagement, and the importance of family support in practice ownership decisions.

Chapters:

• (00:00) - Introduction and Today's Topic
• (00:46) - Meet Dr. Mark
• (02:26) - Meet Dr. Dan
• (03:48) - Dr. Dan's Journey to Starting a Practice
• (11:51) - Challenges of Starting a Practice
• (18:38) - Dr. Mark's Acquisition Story
• (26:14) - Building a Patient Base
• (32:57) - Challenges of Being the New Face
• (38:13) - Setting Yourself Apart Early
• (41:30) - Explaining Your Vision and Practice Style
• (45:45) - The Role of Mentorship
• (58:10) - Balancing Professional and Personal Life
• (01:00:48) - Final Thoughts and Recommendations

In the first episode of J&J Talk Dentistry, Justin and Jon discuss the challenges dental practices face in keeping up with modern technology for their pre-appointment experience. They dive into the necessity of having a website, the advantages of social media, the benefits of online scheduling, and the importance of digital patient forms and automated reminders.

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Chapters:

• (00:00) - Introduction to J&J's First Episode
• (00:58) - Why Every Practice Needs a Website
• (07:23) - Leveraging Social Media for Dental Practices
• (12:21) - Modernizing Appointment Booking
• (18:05) - Improving Patient Experience with Online Forms
• (29:02) - Automated Appointment Reminders: Why They Matter and Best Practices
• (35:57) - Conclusion and Next Episode Preview

• A modern, updated website is the first point of contact for patients, making it essential for attracting new patients and building trust.
• Online scheduling is crucial as many patients book after hours, and younger patients often avoid phone calls.
• Using online forms improves efficiency, saves time, and enhances the patient experience.
• Automated appointment reminders are a must-have to reduce no-shows and improve patient attendance, freeing up staff time for more critical tasks.

Co-hosts Justin Clements and Jonathan Rat kick things off with introductions and a deep dive into their backgrounds in dentistry and technology. Join them as they share their journey from strangers to podcast partners, and learn about their vision for this exciting new podcast.

If you enjoyed this episode, don't forget to subscribe, leave a review, and share with your colleagues!

Chapters:

• (00:00) - Introduction to Justin Clements
• (01:17) - Introduction to Jon Rat
• (03:03) - How Justin and Jon Met
• (04:27) - Why We Decided to Do This Podcast

• Justin Clements brings 11 years of dental industry expertise, he's currently Chief Strategy Officer for Ascend Dental Alliance.
• Jonathan Rat, CEO and founder of Archy, offers a fresh perspective from his background at tech giants Facebook and Uber.
• This podcast aims to deliver actionable insights to help grow your dental practice and improve efficiency.
• We want to hear from you! Reach out with your questions and topic suggestions for future episodes.

In this episode of J&J Talk Dentistry, Justin and Jon dive into how modern technology can transform the patient experience during dental appointments. They explore the use of AI in imaging, the benefits of intraoral cameras, and the efficiency of dual monitors and tablets in the operatory. Learn how these tools can improve treatment acceptance, streamline workflows, and enhance patient trust.

If you enjoyed this episode, don't forget to subscribe, leave a review, and share with your colleagues!

Chapters:

• (00:00) - - Introduction
• (00:30) - - AI Imaging and Treatment Acceptance
• (06:54) - - Intraoral Cameras and Patient Trust
• (12:47) - - Dual Monitors for Efficiency
• (19:57) - - Tablets for Patient Consent and Treatment Plans
• (25:20) - - Automated Post-Appointment Communication
• (31:20) - Conclusion

-AI imaging gives patients a second opinion, increasing confidence and treatment acceptance.
-Intraoral cameras visually highlight dental issues, like cavities, leading to higher treatment acceptance.
-Dual monitors help boost front desk efficiency.
-Tablets save time and improve the patient experience for consent forms and treatment plans.
-Automated communication systems can significantly increase patient reviews and engagement.

In this episode, Justin and Jon tackle the all-too-common habit of complaining. While everyone does it, they explore strategies for managing complaints—whether your own or those from your staff. Jon, originally from France, knows a thing or two about the art of complaining. The episode highlights the critical importance of effective communication, setting clear expectations, and using data to back up concerns. Their key takeaway? Stop complaining and start doing!

Chapters:

• (00:00) - Introduction and Episode Overview
• (00:14) - The Art of Complaining in Dentistry
• (03:13) - Effective Communication and Setting Expectations
• (05:41) - Handling Vendor Relationships
• (09:25) - Employee Performance and Feedback
• (17:08) - The Challenge of Changing Software
• (21:22) - Communication Breakdowns and How to Avoid Them
• (28:44) - Final Thoughts and Key Takeaways