Intercom on Product: Building Software in an AI-first World
Intercom
Discover the latest insights from Intercom Co-founder and Chief Strategy Officer Des Traynor, Chief Product Officer Paul Adams, and other Intercom product leaders as they share their latest thoughts on building software in an AI-first world.
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Top 10 Intercom on Product: Building Software in an AI-first World Episodes
Goodpods has curated a list of the 10 best Intercom on Product: Building Software in an AI-first World episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Intercom on Product: Building Software in an AI-first World for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Intercom on Product: Building Software in an AI-first World episode by adding your comments to the episode page.
This is Getting Real with Des Traynor
Intercom on Product: Building Software in an AI-first World
10/23/24 • 25 min
The open questions raised by the rise of generative AI are now gradually getting answers. Intercom’s Co-founder and Chief Strategy Officer Des Traynor walks us through how AI went from just about possible to seemingly inevitable over the course of two years. People speculate that AI will be as big as the internet or cloud or mobile, but as Des puts it, perhaps we should be thinking of this moment as a modern version of the dawn of electricity.
Watch this episode here: https://events.intercom.com/on-demand/509d896b-f6c6-4139-975d-d55c689a2ff8/?referrer_page=de35aee1-a86c-48bb-8967-f5620d766eab
To check out all the sessions in full, check out: https://events.intercom.com/pioneer-2024/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on 👋
X: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The evolution of product management in the age of AI
Intercom on Product: Building Software in an AI-first World
03/14/24 • 40 min
Our VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
Watch this episode on YouTube: https://www.youtube.com/watch?v=btllH4W4YS4
📝 Read Julia Godinho's blog post: https://www.intercom.com/blog/five-key-takeaways-about-ai-product-management/
😁 Follow the people:
https://www.linkedin.com/in/juliamgodinho/
https://www.linkedin.com/in/brian-d-2450192/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923
🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg
💻 RSS Feed https://rss.art19.com/intercom-on-product
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://intercomonproduct.substack.com/
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
🏠 www.intercom.com
#customersupport #customerservice #intercom #product #productdesign
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Intercom on Product: Meet your marketer
Intercom on Product: Building Software in an AI-first World
08/25/20 • 37 min
In our 11th episode Des Traynor and Paul Adams discuss the importance of collaboration between product and marketing teams, especially as a company scales.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Intercom on Product: One for the roadmap
Intercom on Product: Building Software in an AI-first World
10/01/20 • 38 min
In this month's episode Des Traynor and Paul Adams deep dive into the process of roadmapping - why it's important and how it should evolve as your company scales.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
Intercom on Product: Building Software in an AI-first World
08/29/24 • 56 min
In this episode of Intercom on Product, we talk with Enzo Avigo, co-founder and CEO of June, a next-generation analytics platform dedicated to B2B SaaS. He shares his key learnings from his entrepreneurial journey so far, including the importance of product-market fit (PMF), the real value of getting into Y Combinator, and the growing significance of founder-led marketing. Leading the conversation is Mark Iafrate, GTM Lead, Webinars & Partner Marketing, Intercom.
Watch this episode on YouTube: https://www.youtube.com/watch?v=qha95Ig4gWw
😁 Follow the people:
https://www.linkedin.com/in/enzoa/
https://www.linkedin.com/in/markiafrate/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Introducing Off Script: Des Traynor on the AI revolution
Intercom on Product: Building Software in an AI-first World
04/04/24 • 26 min
This week on Intercom On Product we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.
In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and very, very soon all of society at large – will certainly be going through.
You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/destraynor/
Say hi 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923
🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg
💻 RSS Feed https://rss.art19.com/intercom-on-product
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productnewsletter
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
🏠 www.intercom.com
#customersupport #customerservice #intercom #product #productdesign
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
How to design standout products in an AI world
Intercom on Product: Building Software in an AI-first World
02/08/24 • 26 min
Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'.
📝 Read Molly Mahar's blog post: https://www.intercom.com/blog/design-ux-machine-learning-ai/
🎦 Watch this episode on YouTube: https://www.youtube.com/watch?v=rc1WGS8QNeI
😁 Follow the people:
https://www.linkedin.com/in/mollycmahar/
https://www.linkedin.com/in/emmetconnolly/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923
🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg
💻 RSS Feed https://rss.art19.com/intercom-on-product
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://intercomonproduct.substack.com/
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
🏠 www.intercom.com
#customersupport #customerservice #intercom #product #productdesign
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Intercom on Product: Riding the AI wave in 2024
Intercom on Product: Building Software in an AI-first World
01/18/24 • 55 min
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11
Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Intercom on Product: Product Strategy in the Age of AI
Intercom on Product: Building Software in an AI-first World
09/14/23 • 39 min
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Off Script EP2 Teaser: Into the future with AI-first Customer Service
Intercom on Product: Building Software in an AI-first World
05/10/24 • 1 min
In episode 2 of Off Script, our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.
Watch the full episode now YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm
Listen on The Ticket on Spotify: https://open.spotify.com/episode/2V1DOmQDIN47dp0q0JOUei
Listen on The Ticket on Apple Podcasts: https://podcasts.apple.com/us/podcast/off-script-into-the-future-with-ai-first-customer-service/id996103731?i=1000655072876
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/pauladams/
Say hi 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/us/podcast/intercom-on-product/id1462264923
🎧 Spotify https://open.spotify.com/show/6d9s4PBzvdESARqUadlCpo
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrcO10XuO7JtPpsZ7EyK0fg
💻 RSS Feed https://rss.art19.com/intercom-on-product
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productnewsletter
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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FAQ
How many episodes does Intercom on Product: Building Software in an AI-first World have?
Intercom on Product: Building Software in an AI-first World currently has 35 episodes available.
What topics does Intercom on Product: Building Software in an AI-first World cover?
The podcast is about Product, Saas, Software, Podcasts, Technology and Business.
What is the most popular episode on Intercom on Product: Building Software in an AI-first World?
The episode title 'The evolution of product management in the age of AI' is the most popular.
What is the average episode length on Intercom on Product: Building Software in an AI-first World?
The average episode length on Intercom on Product: Building Software in an AI-first World is 32 minutes.
How often are episodes of Intercom on Product: Building Software in an AI-first World released?
Episodes of Intercom on Product: Building Software in an AI-first World are typically released every 42 days, 5 hours.
When was the first episode of Intercom on Product: Building Software in an AI-first World?
The first episode of Intercom on Product: Building Software in an AI-first World was released on Apr 29, 2019.
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