Insurance Speak

Todd Shasha, Assistant Vice President of Personal Insurance at Travelers, explains how boat owners can safeguard their vessels from increasingly catastrophic weather events.

In the final episode of a four-part series, branding and marketing expert Peter van Aartrijk breaks down the greatest component in building a successful brand.

Bob Peterson joins host Patti Harman to address the challenges and opportunities available in a rapidly changing insurance environment.

Insurance is all about relationships. From the sale of a policy, to the claims process, it is critical for insurers to deliver on what was sold to their insureds. Co-host Patti Harman interviews Tim Roberts, vice president of workers’ comp claims for Everest Insurance, and Grace Hanson, chief claims officer at Hiscox, on the importance of nurturing relationships with policyholders and the impact those efforts have on building customer loyalty.

Co-host Patti Harman and guest Michael Skiba, also known as Dr. Fraud, take us into the mind of a professional scammer, tackling the question, “What makes fraudsters tick?” An international expert on economic crime, Skiba is referred to as one of the top crime fighters in the world. Having worked 22 years in the insurance fraud industry for claims and special investigations, Skiba is now an international consultant, trainer, and speaker on fraud. In this episode, Skiba advises how to deter fraudsters and minimize losses to fraudulent claims, getting into the minds of career criminals to help insurers and adjusters recognize the red flags, and better catch and prosecute fraudsters.