Insurance Claims Innovation

Your host, Chris Tidball, talks with the CEO of CLM Alliance, Ronna Ruppelt. Ronna's career is a testament to the dynamic nature of the insurance industry. Her journey is filled with valuable lessons for professionals at any stage of their careers. Ronna's rise to the top echelons of the industry wasn't just about hard work and expertise; it was also about recognizing opportunities and the importance of continuous learning.

The CLM is more than just an organization; it's a community where like-minded professionals converge to share knowledge, foster innovation, and drive the industry forward. Ronna eloquently described the myriad benefits of the CLM, from its educational resources to its advocacy efforts. She emphasized how the organization serves as a catalyst for its members, empowering them to excel in their respective roles.

To learn more about Ronna's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Partner of Wood Smith Henning & Berman, Frances OMeara. Frances' path to law was as dynamic as the cases she handled. With a background in sports, particularly basketball, she earned a scholarship to play at Stanford. However, her trajectory took a turn toward law school, leading her to specialize in insurance defense. Her story is a testament to how diverse experiences can shape a successful legal career.

To learn more about Frances' work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Litigation Specialist of SECURA Insurance Companies, Taylor Rawal, and the Attorney of DunbarMonroe, Chris Dunnells. Taylor has carved a niche for herself at SECURA Insurance Companies, climbing the ranks from the call center to handling litigation files. Her expertise spans personal lines, commercial lines, and specialty lines, though she candidly admits that work comp is not within her purview. On the other hand, Chris Dunnells brings a wealth of experience as a civil litigation defense attorney, with a focus on insurance defense, particularly in trucking litigation and general liability cases. Like Taylor, work comp cases fall outside his domain.

The conversation naturally gravitated towards the negotiation workshop that Taylor and Chris had conducted. The workshop was designed to arm attorneys and claims adjusters with advanced tools for negotiating both litigated and pre-litigated claims. Chris underscored the fact that while these professionals may possess basic negotiation training, the workshop was tailored to refine those skills with a laser focus on claims defense and litigation management.

Taylor shed light on the psychological aspects of negotiation, emphasizing the significance of understanding claimants' needs and managing emotions. She pointed out that gathering information and conducting discovery must be balanced with an appreciation for the human element involved. Chris chimed in, noting that a common hurdle for many is the discomfort with negotiation and a reluctance to adapt their negotiation style.

The million-dollar question that was tackled was how to negotiate a claim to achieve the best outcome. Taylor and Chris explored the notion of creating win-win situations, where both parties walk away satisfied. They debunked the myth that the best deals leave both sides unhappy, advocating instead for settlements where all parties feel justly compensated for the injuries sustained.

To learn more about Taylor and Chris' work, click HERE, HERE, HERE, and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

your host, Chris Tidball, talks with the Executive Vice President and General Counsel of First Acceptance Insurance, Sarannah McMurtry. Sarannah's career trajectory is as fascinating as it is instructive. She began in the legal field, focusing on insurance defense, coverage-related litigation, and the thorny issue of bad faith claims. Her expertise led her to a pivotal role at First Acceptance Insurance, where she now oversees legal advice and support for claims operations across various jurisdictions. Her transition from practicing law to guiding an in-house team provides a unique perspective on the insurance industry's legal challenges.

To learn more about Sarannah's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with Insurance Lawyer at MWL Law, Gary Wickert. Gary L. Wickert is an insurance trial lawyer and partner with the law firm of Matthiesen, Wickert & Lehrer, S.C. Gary has nearly four decades of litigation experience and is regarded as one of the world’s leading experts on insurance subrogation. He is the author of several subrogation books and legal treatises and is a national and international speaker and lecturer on subrogation and motivational topics.

To learn more about Gary's work, click here.

If you'd like to be a guest on Insurance Claims Innovation, click HERE.