S1 | Episode 2: Customer Expectations Shift Around Power Resiliency
Innovate UtilityCX01/10/22 • 20 min
In this second podcast episode, Knight and Seavers will discuss their utilities’ approaches to these events and adaptation strategies that support key objectives around promoting equity across customer demographics, protecting energy infrastructure, ensuring critical systems are functional and supporting communities during and after events.
01/10/22 • 20 min
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