Want to delight your guests? Teach your people to problem solve w/ Dara Pinke (Jumeirah Hotels & Resorts)

Think back to your most memorable hotel experiences. What do they have in common?
Moments of delight. It’s when you’re greeted by name at reception. Or when that bottle of champagne suddenly appears in your room. Or when an associate goes out of their way to get you that dinner reservation. Those are the moments that build lifelong loyalty.
But those moments are hard to scale. How do you empower associates across the world to deliver this top-tier experience, while still maintaining the brand consistency that guests are accustomed to? For Dara Pinke, Vice-President of Learning and Engagement at Jumeirah Hotels & Resorts, it comes down to empowering your people to problem solve. And it’s not always easy.
On In The Know, Dara joins JD Dillon to discuss how Jumeirah enables its people at 26 luxury properties across the Middle East, Europe and Asia to deliver those moments of delight every day. They’ll explore how Jumeirah fits learning into the workflow for the multiple lines of business within each resort, and the critical role frontline managers play in balancing associate empowerment and brand consistency.
For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.