Frontline Leadership at Disney with Dan Cockerell

For over 60 years, Disney has set the standard for workplace safety, customer service and operational efficiency in hospitality and entertainment. But how does a dynamic company with hundreds of thousands of frontline employees manage to execute so consistently for so long? Is it magic? Or is it something much more practical that you can apply within your business?

JD explores the connection between leadership and frontline performance with Dan Cockerell. Dan is a 26-year veteran of the Walt Disney Company. During his storied career, Dan worked in a variety of roles, from opening the parking lot for Disneyland Paris to overseeing operations at the busiest theme park in the world, The Magic Kingdom Park at the Walt Disney World Resort. Today, Dan provides customized, authentic presentations and insightful workshops focusing on leadership and management practices, drawing upon his extensive Disney career with relevant examples and inspiring storytelling.

Check out Dan’s new book How’s the Culture in Your Kingdom? Lessons from a Disney Leadership Journey. You can also watch his featured session from AxoniCom LIVE on-demand.

The 80 Percent is brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com. If you have a frontline story you’d like us to explore on a future episode, let us know at [email protected]

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