Ignite Your Estate Agency

Discover how to transform difficult client relationships into opportunities!

In this essential episode, we uncover the art of managing challenging client interactions, ensuring you maintain professionalism and secure the best outcomes.

Learn from Phil’s intense experience with a controlling vendor, uncovering strategies to handle passive-aggressive behaviour and mitigate stress effectively.

Embrace emotional resilience as your shield against the high demands of clients; Uncover the techniques to maintain your composure, as we draw parallels with the calming nostalgia of the Ready Break Glow advert.

Through Sam’s personal stories, we reveal crucial methods for managing emotions, helping you respond logically to emotional arguments while preserving your mental well-being and personal boundaries.

Gain mastery over work-related anxiety with actionable steps to manage intrusive communications outside office hours.

Learn how to reframe your thoughts and view challenging situations from new perspectives - you’ll have all the tools needed to handle demanding clients as effortlessly.

Join us in this episode and IGNITE your agency!

When you’re ready here are 3 ways we can help you to IGNITE your agency:

1. Come see behind the scenes of AshdownJones in Windermere on this unique and FREE day! Book your spot here www.ajmastermind.co.uk/btsday

2. Listen to another episode: https://www.ajmastermind.co.uk/ignite-podcast

3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected]

Ask your questions to Sam Or Phil: [email protected] OR [email protected]

Engage with ambitious agency owners and grow your business by visiting our private Mastermind Facebook page: https://www.facebook.com/groups/ajmmforagencygrowth

If you have any questions please get in touch. Also, make sure you check out our upcoming events at: www.ajmastermind.co.uk/events

Some key takeaways:

➡️ Understanding client motivations helps professionals respond strategically and maintain professionalism.

➡️ Emotional resilience aids in managing stressful client interactions by separating logic from emotion.

➡️ Setting firm boundaries, like turning off notifications, can reduce work-related anxiety and improve work-life balance.

Some great moments:

✅ “When the name pops up on your phone, so does your levels of anxiety, like a little spike on whoop!”

✅ “She speaks in a very considered low tone way, very authoritative, and it can be a little bit intimidating for some people, yeah because she talks slowly to make sure that you can't interrupt her as she's talking!”

✅ “So when I got to the end I flew up this cliff because if I hesitated for one second they'd have had to helicopter me off that cliff!”

Sam is joined by AJ Mastermind’s Client Executive, Emma Heath for this episode and they delve into the core principles that make an estate agency truly remarkable. Learn how curiosity and questions can spark deeper connections and understand the delicate balance of building rapport without letting ego steer the conversation.

Gain insights on delivering a world-class customer experience with empathy and avoid generic, insensitive practices.

Explore how Ashdown Jones uses training to refine agency communication to ensure professionalism and personalisation and understand the importance of humility and collaboration within the workplace to tackle challenges collectively.

Key principles like "We do what we say we'll do" underscore the significance of trust and reliability in client relationships.

Find out why it is important to avoid negative language and gossip, and how positive language can foster team cohesion and client satisfaction. Sam shares AJ Mastermind’s guiding principles, encapsulated by green "always" and red "never" disciplines, to underline their commitment to integrity.

We have actionable advice on:

• Handling client challenges with empathy.
• The impact of unsolicited advice versus solicited advice.
• The benefits of mastermind memberships and transitioning to high-end agencies.

Tune in, take notes, and transform your business practices to deliver unparalleled experiences and stand out from the rest.

When you’re ready, here are ways we can help you to IGNITE your agency:

1. Experience a behind-the-scenes day at AshdownJones HQ in Windermere for FREE! Secure your spot at www.ajmastermind.co.uk/events
2. Listen to more illuminating episodes:
   https://www.ajmastermind.co.uk/ignite-podcast
3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected]

Engage with ambitious estate agency owners and foster growth in your business by joining our private Mastermind Facebook page: https://www.facebook.com/groups/ajmmforagencygrowth

Don’t hesitate to ask your questions to Sam or Phil: [email protected] or [email protected]

Explore upcoming events and more at: www.ajmastermind.co.uk/events

Some key takeaways:

➡️ Balancing rapport-building and ego in client interactions is crucial.

➡️ Trust builds gradually from consistent reliability and transparent communication.

➡️ Unsolicited advice is best received when permission is sought first.

Notable moments:

✅ “Building trust is like piling up pebbles. It’s done gradually but can be lost all at once.”

✅ “We steer clear of negative gossip to keep our team environment positive.”

✅ “Delivering good news in person helps maintain clear, effective communication and shows clients they’re a priority.”

Embrace these principles to ensure your independent estate agency not only competes but excels in delivering exceptional client experiences.

Unlock the secrets to landing your first Superprime listing with actionable strategies you can implement this week!

In this episode, we lay out three concrete steps to move you closer to securing those high-value, Superprime properties. Learn the art of targeted letters, the ins and outs of social stalking (ethically, of course!), and the daring move of door-knocking. Hear from our hosts Sam and Phil as they dismantle the myths around Superprime listings and share their boots-on-the-ground experiences.

Discover how to tailor your marketing approaches for high-value homes, the importance of maintaining personalised and meaningful connections, and the strategies that have worked—or haven’t—for Ashdown Jones.

When you’re ready, here are 3 ways we can help you IGNITE your agency:

1. Come see behind the scenes of Ashdown Jones in Windermere on this unique and FREE day! Book your spot here www.ajmastermind.co.uk/btsday

2. Listen to another episode: https://www.ajmastermind.co.uk/ignite-podcast

3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected]

Ask your questions to Sam or Phil: [email protected] OR [email protected]

Engage with ambitious agency owners and grow your business by visiting our private Mastermind Facebook page: https://www.facebook.com/groups/ajmmforagencygrowth

If you have any questions please get in touch. Also, make sure you check out our upcoming events at: www.ajmastermind.co.uk/events

Some key takeaways:

➡️ Consistently reaching out with relevant, targeted content can position your agency as the go-to in your market.

➡️ Personalised and persistent efforts, whether through letters or phone calls, can open doors to high-value opportunities.

➡️ Don't be afraid to try bold approaches like door-knocking; sometimes the big risks bring the big rewards.

Some great moments:

✅ “You might be wondering, well, why on earth would I target these properties? ... you could easily add £500,000 pounds a year.”

✅ “I use the data by making the point and backing it up with data. I don't just deliver data, and it's very relevant data to that audience.”

✅ “Just by speaking to them consistently and speaking in their language ... they feel like you are the only person they could ask.”

Tune in to transform and IGNITE your agency!

Sam is joined by entrepreneur and business mentor Chris Ducker to discuss transforming your business through the power of relationships, effective delegation, and maintaining a healthy work-life balance.

Discover why nurturing long-term professional relationships is vital for sustained success and how staying within your "zone of genius" can turbocharge your growth. Chris shares his wisdom on successful delegation, empowering your team, and systemizing your operations to avoid burnout.

You can find out more about Chris, his books, events or read his blog at chrisducker.com

Plus, get an exclusive invite to an Ashdown Jones event at AJHQ, designed to elevate your estate agency with proven strategies and insights. This episode is brimming with actionable advice to IGNITE your agency’s growth.

When you’re ready, here are 3 ways we can help you to IGNITE your agency:

1. Come see behind the scenes of Ashdown Jones in Windermere on this unique and FREE day! Book your spot here: www.ajmastermind.co.uk/btsday
2. Listen to another episode: ajmastermind.co.uk/ignite-podcast
3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected]

Ask your questions to Sam or Phil: [email protected] OR [email protected]

Engage with ambitious agency owners and grow your business by visiting our private Mastermind Facebook page: facebook.com/groups/ajmmforagencygrowth

If you have any questions, please get in touch. Also, make sure you check out our upcoming events at: www.ajmastermind.co.uk/events

Some key takeaways:

➡️ Cultivating long-term relationships can significantly boost your estate agency’s success and growth.

➡️ Staying within your "zone of genius" and effectively delegating tasks is essential for sustained business growth.

➡️ Implementing a healthy work-life balance positively impacts personal well-being and professional endurance.

Some great moments:

✅ “People are inherently good, despite the negativity in the world. Building genuine relationships is key to long-term success.”

✅ “Starting small with policies like taking Fridays off or delegating spending decisions can lead to remarkable transformation in managing your time.”

✅ “Attending events outside your industry can offer fresh perspectives and innovative ideas that you can apply to your estate agency.”

Unlock the strategies to command premium fees in a competitive market.

Discover how to differentiate your agency from low-cost competitors by creating a compelling value proposition that justifies higher fees. Sam and Phil delve into proven methods for showcasing the unique benefits you offer, ensuring your clients understand the true value of their investment in your services.

Learn how to build a strong system that highlights your agency’s unique advantages and builds client confidence in your ability to deliver superior results. From practical examples to real-world success stories, gain insights into maintaining and justifying your fees effectively, even in the face of stiff competition.

Moreover, explore the essential business skills that can elevate your fee structure. Understand why pioneering unique offerings can position you as a market leader and how to handle client objections with finesse during negotiations.

Tune in to IGNITE your agency!
Listen to the LEGEND Podcast here

When you’re ready here are 3 ways we can help you to IGNITE your agency:

1. Come see behind the scenes of AshdownJones in Windermere on this unique and FREE day! Book your spot here www.ajmastermind.co.uk/btsday

2. Listen to another episode: https://www.ajmastermind.co.uk/ignite-podcast

3. Request an AJ Mastermind brochure by calling 015394 40892 or emailing [email protected]

Ask your questions to Sam Or Phil: [email protected] OR [email protected]

Engage with ambitious agency owners and grow your business by visiting our private Mastermind Facebook page: https://www.facebook.com/groups/ajmmforagencygrowth

If you have any questions please get in touch. Also, make sure you check out our upcoming events at: www.ajmastermind.co.uk/events

Some key takeaways:

➡️ Learn strategies to target high-value homes without jeopardising your core market by creating a separate brand.

➡️ Embrace an entrepreneurial spirit and continually question the status quo, regardless of your experience level.

➡️ Master the LEGEND formula to convert property valuations into sales without compromising fees.

Some great moments:

✅ “We can decide that a £300,000 cottage with roses around the door is unique just as much as a £2.5 million home with 30 acres is!”

✅ “How do I make sure that, once I get the valuation, I convert without dropping my fee? Well, we have a formula we call legend!”

✅ “I'll very briefly explain what Legend is. It's listen, explore, gap, educate, needs, decision, and you can see it's just a timeline framework... ”