Dear CEO #2: AI's Transformative Role in iGaming

04/21/25 • 25 min

Another chance to hear the second episode of Dear CEO, a limited series by iGaming Daily, where Charlie Horner and Jovana Popovic Canaki, dive deep into the latest trends shaping the iGaming industry.

The duo explore the transformative impact of Artificial Intelligence (AI) on the sector, highlighting how smaller operators can leverage data-driven decisions to stay competitive.

The conversation also touches on the critical elements of player experience, including personalisation, localisation, innovation, and retention, offering actionable insights for enhancing engagement and loyalty.

To wrap up, Charlie and Jovana tackle a quickfire round on industry buzzwords, stressing the importance of meaningful implementation over superficial adoption.

iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast.

Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.

The duo explore the transformative impact of Artificial Intelligence (AI) on the sector, highlighting how smaller operators can leverage data-driven decisions to stay competitive.

To wrap up, Charlie and Jovana tackle a quickfire round on industry buzzwords, stressing the importance of meaningful implementation over superficial adoption.

iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast.

Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.

Previous Episode

Dear CEO #1: Pick the perfect partners

Another chance to hear the first episode of iGaming Daily’s limited series, Dear CEO. In collaboration with iGP.

This monthly podcast feature, fronted by SBC’s Media Manager, Charlie Horner, and iGP’s CEO, Jovana Popovic Canaki, will tackle some of the biggest topics facing operators within the iGaming space and answers the key questions that keep the operator community worrying about on a regular basis.

The first episode will see Jovana and Charlie tackle the topic of market dynamics and how to navigate certain hurdles when operating in certain jurisdictions.

The duo discuss the importance of platform selection for operators, emphasising it as a crucial step in bringing a brand's vision to life.The conversation explores how platforms and partners can work together to deliver localised solutions, stressing the importance of a unified approach rather than a client-supplier dynamic.

Jovana and Charlie also delve into the impact of product exclusivity, noting it can both stagnate the market and drive innovation.

Finally, the two touch upon iGP’s approach to innovation, which focuses on internal brainstorming rather than mimicking competitors.

Host: Charlie Horner
Guest: Jovana Popovic Canaki
Producer: James Ross
Editor: James Ross

Next Episode

Ep 499: Yellow Cards & Red Flags - Bets and Bookings in Brazil

While we couldn't fly you to Brazil for Easter, we can drop in for some juicy Brazilian news on this post-Páscoa iGaming Daily, sponsored by Optimove.

Our SBC Notícias Brasil team are here to clue us in on the latest integrity issue in Brazil, as another match-fixing controversy hovers over the country. Flamengo's Bruno Henrique has been indicted following an 18-month investigation. Authorities allege that Henrique conspired to allow friends and family to profit on on him receiving a yellow card in a match in 2023.

Ricardo and Ana give us the details of authorities uncovering almost 4,000 messages that paint the 34 year in a very bad light. What does this mean for Bruno Henrique, and his team Flamengo? What similarities does this have to other spot-fixing scandals in Brazil? And what does this say about Brazilian players, and the country's gambling industry?

In the second half of the pod, Ana rotates into the host's chair as Fernando and SBC Noticias Business Journalist Damian Martinez add their expertise on the Argentinian land-based industry. Fer and Damian address a long-awaited casino tender in the Buenos Aires province. The process is expected to revamp the industry in Argentina, as Córdoba also issues its own land-based gaming licenses.

Some additional reading:

Host: Fernando Noodt
Guest: Ricardo Assis, Ana-Maria Menezes, Damian Martinez
Producer: Anaya McDonald
Editor: Scott Fulton

iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast.

Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.