Bob Klaber on kindness as the essence of care (United Kingdom)

02/20/22 • 23 min

On the podcast is Bob Klaber.

Dr. Bob Klaber is a Consultant Paediatrician & Director of Strategy, Research & Innovation at Imperial College Healthcare NHS Trust. He has a strong interest in behavioral insights work and leadership development.
Bob is a true role model when it comes to kindness. In the episode, he explains the value of kindness in delivering outstanding care and cultivating kindness in our organizations to deliver better results. I promise you that he has some exciting experiences to share.

On kindness

"Kindness is right at the heart of everything that is about care."
"There is a lot of evidence that kindness in care leads to better outcomes."

On opportunities in healthcare

"Over the last 10-15 years, in England where I work, our healthcare system has been quite systematically unkind."
Show notes and some recommendations from Bob:

Find Bob on Twitter: @bobklaber
Twitter: Conversation for Kindness.
Organizations: The Hush Foundation by Prof. Catherine Crock is hosting an annual conference called The Gathering of Kindness.
UK consultancy called the Kaleidoscope.
Person to follow: Leonard Berry’s research about kindness
Book: Intelligent Kindness by John Ballat & Penelope Campling
How to measure kindness: Take a look at this publication by Simon Andersson and Julie
Brownlie called Getting the measure of kindness: A guide for organisations

On the podcast is Bob Klaber.

On kindness

"Kindness is right at the heart of everything that is about care."
"There is a lot of evidence that kindness in care leads to better outcomes."

On opportunities in healthcare

"Over the last 10-15 years, in England where I work, our healthcare system has been quite systematically unkind."
Show notes and some recommendations from Bob:

Find Bob on Twitter: @bobklaber
Twitter: Conversation for Kindness.
Organizations: The Hush Foundation by Prof. Catherine Crock is hosting an annual conference called The Gathering of Kindness.
UK consultancy called the Kaleidoscope.
Person to follow: Leonard Berry’s research about kindness
Book: Intelligent Kindness by John Ballat & Penelope Campling
How to measure kindness: Take a look at this publication by Simon Andersson and Julie
Brownlie called Getting the measure of kindness: A guide for organisations

Previous Episode

Rosie Bartel on her experience as a Healthcare-Associated Infection survivor (United States)

On the podcast is Rosie Bartel.

Rosie Bartel is a widow, a mother, and a grandmother. In this episode, she shares her personal story.

In 2009, Rosie underwent a total knee replacement that developed into an MRSA staph infection. The Healthcare-Associated Infection led to 55 surgeries, 200+ hospitalizations, and 100 blood transfusions. She has had sepsis and septic shock 12 times. Finally, she underwent a right leg amputation above the knee, which later developed into a total hip amputation with part of the pelvic bone removed.

Rosie uses her stories to help and educate both patients, relatives, and healthcare professionals.

On Infection
"I don't think they realize how much one little infection can devastate a person forever."
On being a patient with an HAI

"It's much easier to sit in a chair and tell somebody about hand hygiene than to be laying under those white sheets where you don't have any control over your life."
"I can't blame anybody for it, but let's look at all the ways that could fix the world and make it better for patients and safer for patients every single day."
To purchase a copy of Rosie's book: Rosie's Story: A Story of Faith, Hope, and Survival:
E-mail [email protected]
$15.00 per copy in the USA / $20.00 overseas.

Next Episode

Amina Al-Jardani and Amal Saif Al-Maani on the importance of national efforts in infection prevention (Oman)

On the episode is Amina Al-Jardani and Amal Saif Al-Maani.
Dr. Amina Al-Jardani is a Senior consultant microbiologist and the Director of the Central Public Health Laboratories under the Ministry of Health of Oman. She is leading the work of the national reference laboratories involved in the detection of infectious agents.
Dr. Amal Saif Al-Maani is a Senior consultant pediatrician of infectious diseases and the Director of the Infection Prevention & Control Department under the Ministry of Health of Oman. She is working on the national program for IPC and the project for Antimicrobial Resistance.
On working with a team.
"Healthcare is teamwork. A single person will go nowhere without the harmony of the team." - Dr. Amal Saif Al-Maani.
On challenges in healthcare.
"As a healthcare professional, you will face many challenges. To really lead the change and achieve your goals, you need to have 5 P's - passion, persistence, partnerships, patience, persuasion." - Dr. Amina Al-Jardani
.
On creating awareness.

"The public is part of one health approach. It's not enough to spread the awareness between the doctors and physicians and leave the people who are taking advantage of the service unaware." - Dr. Amal Saif Al-Maani.