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Human Centered

Human Centered

VML

At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
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Top 10 Human Centered Episodes

Goodpods has curated a list of the 10 best Human Centered episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Human Centered for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Human Centered episode by adding your comments to the episode page.

Human Centered - Human Centered On Location at SXSW 2022 - Day 3
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03/14/22 • 30 min

Episode 15: Human Centered - On Location at SXSW 2022 - Day 3

On this special episode of Human Centered, host Nick Brunker visits with VMLY&R Chief Experience Officer in EMEA, Karen Boswell and Sol Rogers, the Global Director of Innovation at MAGNOPUS, a BAFTA immersive advisor, and the Chair of Immerse U.K. - who are on location at SXSW 2022 in Austin, Texas.

They give a recap of the key activities from Day 3 and share some incredibly interesting takeaways around the theme of emotional intelligence, sleep hacking and how NASA is looking to build a commercial space station that could make a vacation amongst the stars actually possible. And sooner than you think.

  • Host: Group Director, Experience Strategy, VMLY&R - Nick Brunker
  • Guest: Chief Experience Officer, VMLY&R EMEA - Karen Boswell
  • Guest: Global Director of Innovation at MAGNOPUS - Sol Rogers

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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Episode 17: Human Centered - On Location at SXSW 2022 - Recap

On this special episode of Human Centered, host Nick Brunker visits with VMLY&R Chief Experience Officer in EMEA, Karen Boswell - who was on location at SXSW 2022 in Austin, Texas.

Karen and Nick look back on the all the weekend activity and review some of the overarching takeaways. Among the topics, they dive into data ethics, the metaverse (and when it could become critical mass), technology impact on overall health and much more.

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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Episode 5: Building a Framework for Inclusive Design & Experiences

On this episode of Human Centered, host Nick Brunker is joined by VMLY&R's Chief Integration Officer Myron King to dive deeper into how leaders can architect a framework for inclusive transformation and what are the building blocked needed to do it right. Plus, they chat about how leveraging advancing technology, such as artificial intelligence, augmented reality and virtual reality can help accelerate sea change within your organization.

  • Host: Director, Experience Strategy, VMLY&R - Nick Brunker
  • Guests: Chief Integration Officer, VMLY&R - Myron King

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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Human Centered - Transformative CX Through Diversity & Inclusion
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02/24/21 • 41 min

Episode 4: Transformative CX Through Diversity & Inclusion

On this episode of Human Centered, host Nick Brunker is joined by VMLY&R Executive Director, Experience Design Walter Geer, Associate Director, Experience Strategy Sarah Hodge, and Chief Integration Officer Myron King to discuss the importance of diversity and inclusion when chasing after truly transformative CX. The panel shares why it's critical for professionals across all levels of business to have shared accountability as they build teams and craft experiences. Plus, they explore how C-suite leaders can architect a framework to foster empathy and create the conditions within an organization that enable inclusive design to take hold.

  • Host: Director, Experience Strategy, VMLY&R - Nick Brunker
  • Guests:
    • Executive Director, Experience Design, VMLY&R - Walter Geer
    • Associate Director, Experience Strategy, VMLY&R - Sarah Hodge
    • Chief Integration Officer, VMLY&R - Myron King

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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In our annual predictions special of Human Centered, VML's Global CXDO Karen Boswell joins host Nick Brunker to forecast the major customer experience trends for 2025. Building on her accurate predictions from last year, Karen explores how AI will evolve from a transactional tool to an intelligent companion, reshaping how brands connect with customers.

The conversation delves into the future of personalization, emerging privacy concerns, and the impact of AI on both CX professionals and the health/wellness industry. Whether you're a brand leader, CX practitioner, or technology enthusiast, this forward-looking discussion offers valuable insights on navigating the rapidly evolving landscape of customer experience in the year ahead.

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Episode 1: The Evolution of CX & Importance of Human Centered Design

On the inaugural episode of VMLY&R’s Human Centered Design podcast, host Nick Brunker visits with VMLY&R Global CEO Jon Cook and Global Chief Experience Officer Jeff Geheb. The group chats about the evolution of CX, navigating change during the COVID-19 pandemic, and the importance of building a human-centered culture to drive success.

  • Host: Nick Brunker
  • Guests: Jon Cook, Jeff Geheb

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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Human Centered - Mapping For the Future With Empathy
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01/29/21 • 29 min

Episode 3: Mapping For the Future With Empathy

On this episode of Human Centered, host Nick Brunker visits with WPP Client Leader for Boots Lead & European CXO for VMLY&R, Karen Boswell, about journey mapping for the future and the importance of practicing true human empathy. Plus, they talk about how CX leaders should approach the delicate balance between technology and privacy when building meaningful customer experiences. And they chat about how practitioners can approach journey mapping for the future in a rapidly changing environment post-pandemic.

  • Host: Director, Experience Strategy, VMLY&R - Nick Brunker
  • Guest: WPP Client Leader for Boots Lead & European CXO for VMLY&R - Karen Boswell

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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Episode 27: Navigating Customer Experience Insights from the 2023 Forrester CX Summit

On this episode of Human Centered, host Nick Brunker welcomes in VMLY&R Chief Strategy Officer, Ben Geheb and Executive Director of Technology, Martin Coady and discuss key themes from this year's Forrester CX Summit in Nashville. They delve into how the landscape of customer experience has evolved, and why the "low hanging fruit" of CX has already been picked. Plus, they explore the critical role of organizational alignment in achieving CX excellence... and why it's a necessity to bring marketing and sales teams together in a cohesive and impactful way.

  • Host: Group Director, Experience Strategy, VMLY&R - Nick Brunker
  • Guests:
    • Global Executive Director Growth & Innovation, VMLY&R Chief Strategy Officer - Ben Geheb
    • Executive Director, Technology, VMLY&R - Martin Coady

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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Human Centered - Unmasking Commerce in The Experience Era
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12/08/20 • 36 min

Episode 2: Unmasking Commerce in The Experience Era

On this episode of Human Centered, host Nick Brunker visits with Executive Vice President of VMLY&R Commerce, Jacquelyn Baker about the evolution of retail, how COVID-19 is impacting a busy, but very different holiday shopping season. Plus, she offers tips on how marketers can adapt their approach to winning the digital shelf amidst rapidly changing customer expectations.

  • Host: Director, Experience Strategy, VMLY&R - Nick Brunker
  • Guests: Executive Vice President of VMLY&R Commerce, Jacquelyn Baker

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx

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On this episode of Human Centered, Nick Brunker and Karen Boswell, VML's Chief Experience Officer in EMEA, discuss the future of CX in 2024. They explore the potential impact of generative AI on businesses, evolving regulations around AI technology, and the importance of investing in talent.

Karen introduces the concept of Return on Human Investment (ROHI) as a key inclusion metric. Plus, they also predict the changing nature of the workplace and emphasize the power shift towards employees. Finally, they discuss how physical and psychological artifacts shape organizational culture and inclusivity.

Read Karen's full article about featuring her "24 Ponderings for 2024" here.

We'd love to hear your feedback! Email the show: [email protected]. To learn more about the CX practice at VML, visit vml.com/cx

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FAQ

How many episodes does Human Centered have?

Human Centered currently has 37 episodes available.

What topics does Human Centered cover?

The podcast is about Marketing, Management, Experience, Human, Podcasts, Business and Customer Experience.

What is the most popular episode on Human Centered?

The episode title 'Unlocking Employee Potential: A Human-Centered Approach to Learning and Growth' is the most popular.

What is the average episode length on Human Centered?

The average episode length on Human Centered is 32 minutes.

How often are episodes of Human Centered released?

Episodes of Human Centered are typically released every 39 days, 21 hours.

When was the first episode of Human Centered?

The first episode of Human Centered was released on Nov 11, 2020.

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