How To Make A Complaint

09/04/24 • 51 min

How do you make a complaint regarding NHS primary care services? And what is the impact when you do? We discuss a range of scenarios and our approach to managing complaints.

Hosted on Acast. See acast.com/privacy for more information.

How do you make a complaint regarding NHS primary care services? And what is the impact when you do? We discuss a range of scenarios and our approach to managing complaints.

Hosted on Acast. See acast.com/privacy for more information.

Previous Episode

Five Minute Check-Up: GP Receptionists

A recent online commenter referred to GP receptionists as "the punching bags" of the practice? Ours have been called even worse. But from our perspective, reception is the heart of the practice team and our skilled receptionists are valued team members. So why are they so unfairly maligned?

In our latest short bonus episodes, Tano and Bex discuss this absolutely vital role and condemn the unfair abuse they so often receive.

Resources:

"If I Die It Will Be Your Fault"

https://www.youtube.com/watch?v=3ru4QhVZ2a8

An absolute much watch video, providing an insight into what healthcare teams - and especially receptionists - encounter every day.

Hosted on Acast. See acast.com/privacy for more information.