Healthcare Communication: Effective Techniques for Clinicians

Dennis Novack, MD, founder of DocCom.org, an online communication skills program for hospitals, residency programs and medical schools, discusses the influence of Dr. George Engel, research about the impact of good communication skills and best practices for teaching communication skills. This is the final episode of the podcast. Host Barbara Lewis can be reached at [email protected].

Listen to William Clark, MD discuss the history of communication between clinicians and patients. He is the former managing editor of DocCom and the author of the DocCom module on Alcohol: Interviewing and Advising.

Robert Arnold, MD, discusses how to talk with seriously ill patients about their care goals.

Dr. Surendra Marur talks about assigning on-line communication skills modules to residents after the Match in March and before orientation to improve skills. Excerpted from a webinar on the DocCom YouTube channel.

Beth Lown, MD, Medical Director at the Schwartz Center for Compassionate Healthcare, discusses recent research around compassion. She introduces a social neuroscience-based model and behavioral framework for compassionate collaborative care illustrated by clinical stories. She talks about the positive power of compassion and potential strategies we can use to build cultures of compassion and collaboration.