An Intimate Conversation On Race In America BONUS EPISODE

06/12/20 • 28 min

1 Listener

Hosts Jesse Torres & Sid Voorakkara sit down to have an intimate conversation about the current civil unrest in this country, the black lives matter movement and what it means to be a person of color in the United States.

Resources:

-Black Lives Matter -Reading about the Black Lives Matter Movement (articles are free to access until August 31, 2020) -Reading about policy solutions to improve policing in our communities -National Association for the Advancement of Colored People -American Civil Liberties Union -Know your rights -How to protest safely during a global pandemic -26 Ways To Be In The Struggle Beyond The Streets -American Apartheid: Segregation and the Making of the Underclass by Douglas S. Massey and Nancy A. Denton

*If there is a specific resource you would like to see on covid19biztools.com you can reach us HERE.

*If you would like to be featured in our Q&A segments of the show, email us your business questions [email protected]

*Thank you for listening and please share the show or an episode you love with someone who might need it during this challenging time. We believe that when you succeed we all succeed, so let’s share the knowledge and resources!

Resources:

*If there is a specific resource you would like to see on covid19biztools.com you can reach us HERE.

*If you would like to be featured in our Q&A segments of the show, email us your business questions [email protected]

Previous Episode

Rachel Michelin, President of the California Retailers Association: How To Prepare & What To Expect As Businesses Reopen Episode 2

Hosts Jesse Torres & Sid Voorakkara talk with Rachel on how she approaches effective policy and stakeholder development and her insights on how the COVID-19 has impacted retail in California and what the future holds for the industry.

About The Guest:

Rachel Michelin is the President of the California Retailers Association. The California Retailers Association works to be the most significant voice representing the retail industry in California’s public policy arena, at the State Capitol, in City Halls and with regulatory bodies across the state. Rachel oversees a diverse board and membership representing retail throughout the state and nation from small brick and mortar, to franchises to national retailers and on-line merchants. She has as impressive professional background and has spent the past 20 years leading associations with particular expertise on strategic growth and engagement, increasing revenue, developing partnerships, statewide influence and public awareness.

Next Episode

Mark Villalovos, MBA Customer Service Innovation: Navigating the "NEW" Customer Journey Episode 3

Mark Villalovos guides us through the details of what it means to minimize the friction of a guest or customer returning to your business. How do we begin to prioritize safety, not only from the perspective of health but from a perspective of a new customer experience that breeds trust and care.

About The Guest:

Mark Villalovos has designed and implemented numerous physical and digital Customer Experience innovations. As the Director of Strategy and Transformation at Sears Holdings Corp., Mark is responsible for the customer experience strategies of the Shop Your Way loyalty platform and helping return the prestigious Sears and Kmart brands to profitability. Mark’s specialty is human-centered, customer-obsessed design as he fully immerses himself into the lives of his customers and removes friction from the awareness, selection and all purchase processes which grows customer engagement and increases loyalty and revenue as a result.

The foundation of Mark’s expertise is derived from 18 years with the Walt Disney Company. Here Mark helped pioneer the sales philosophy of “Mission Magic” which is credited as a key factor in the return of the Disney Store to profitability between 2008 and 2016.