TEI 045: Understand What Customers Need Before Developing a Product

12/22/15 • 53 min

Global Product Management Talk is pleased to bring you episode 045 of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About Our Guest: In this episode I’m talking with the creator of an entire category of product innovation – one that significantly changed how I think about the process of innovation. Clayton Christensen said his approaches “bring discipline and predictability to the often random process of innovation.” The category of innovation is known as ODI, Outcome-Driven Innovation, and it was created by Tony Ulwick. When ODI was published in the Harvard Business Review, they declared it one of “the ideas that will profoundly affect business as we forge ahead in today’s complex times.” Tony also authored the best-selling book What Customers Want, explaining how the jobs-to-be-done framework is transformed into practice with ODI. At IBM, Tony worked on the PC Junior as a manufacturing engineer. The team was very excited to launch the product but within a day the Wall Street Journal declared it a flop! It turned out that they were right and the cost to IBM in a failed product was over $1B. This got Tony thinking about the metrics to determine what makes a good product – a product that customers want. This was the start to Outcome Driven Innovation, which has matured over the last three decades.

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TEI 044: The 2015 Challenges in Product Management Findings – with Brian Lawley

Global Product Management Talk is pleased to bring you episode 044 of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About Our Guest: Brian Lawley is the CEO and Founder of the 280 Group, a company that provides product management and product marketing solutions. Brian has a long history in product management, including product manager for the Apple Macintosh OS. He is also the author of “The Phenomenal Product Manager: The Product Manager’s Guide to Success, Job Satisfaction and Career Acceleration.” Brian and his 280 Group team recently conducted a research project titled the “Challenges in Product Management 2015.” We discussed the key findings from the study. How is the role of product manager viewed in companies? 61% are viewed as leaders in their company but 57% are too tactical and not strategic enough. The challenge of product managers is to free up at least 30% of their time to work on strategic activities. Product managers spend too much time managing feature lists and requirements instead of holistically managing the product to optimize value for all stakeholders. What did participants say about improving the product management process their company uses?There was clear recognition that improving processes would increase product success and organizational profitability. How do product managers feel about their competency in the role? Most product managers receive no formal training in their discipline. Across teams, product manager skills vary greatly. Some product managers have very advanced skills. Most respondents shared that their knowledge was average or below.

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TEI 046: Building a Global Innovation Capability at a Large Enterprise

Global Product Management Talk is pleased to bring you episode 046 of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About Our Guest: When it comes to innovation, there are significant distinctions between startups and large enterprises. Startups have the advantage of agility and ability to rapidly change directions because they are not encumbered with legacy systems and organizational constraints. Large enterprises have access to greater resources and an established brand but also have erected barriers to innovation over time and inertia to change has set in. Such enterprises often reach a point where they realize that their existing culture, processes, and structure have limited their innovation to the point of harming the organization. I frequently have conversations with leaders of companies about these very issues. What should large companies do that wish to be more innovative? A place to start is benchmarking the actions Caterpillar is taking to overcome innovation barriers they created over many years and turn the organization into an innovation machine. To explore their actions, I had the sincere pleasure of talking with Ken Gray, Caterpillar’s global Director of Innovation. Ken has worn many hats at Caterpillar, including mechanical engineer, product manager, global product manager, and leader. He is well suited for the Innovation role. We discussed many aspects of creating an innovation group in a large established company, including the three innovation categories that structure their work.