Maggie Cook: How One Person Changed [so much at] Facebook & the Critical Field of Trust and Safety

This week Laura dives into the world of tech and Trust & Safety. Trust and Safety refers to teams that work to prevent online harm. This can include anything from predatory behavior like child sexual abuse and violence to mental health crises such as suicidal ideation. As technology evolves, Trust and Safety teams are always evolving to combat new threats and care for those in crisis. Some of the content within this episode is detailed and explicit.

Laura is joined by Maggie Cook, an expert in this field. They discuss Maggie’s pioneering work at Facebook and her move to Door Dash (all opinions are her own). They talk about their experiences collaborating in an effort to mitigate harm to employees as a result of exposure to traumatic content. Maggie offers listeners powerful advice on how to know when it’s time to go and shares a grounding tenet that if we’re facing something hard, we definitely shouldn’t do it alone. Any of us who engage with anything online - ever - owe Maggie and her colleagues our gratitude.

To learn more about Future Tripping, Laura’s work, and The Trauma Stewardship Institute, or to email a question you'd like Laura and her guests to respond to, please click here, or call 360-228-5804 anytime and leave us a voicemail. And you can find us on Instagram here.