
The Future of Business Is Virtual!
07/30/19 • 52 min
Previous Episode

The New Face of Your Brand: Customer Experience!
The buzz: “Products don’t define a brand, experiences do. Such is the reality of modern business, where people are connected to a constant flow of information and are defining brands based on what they experience and share.” (Judith Aquino, www.ttec.com). Big news: Experience matters! Your company needs to survive in today’s competitive marketplace in order to exist and thrive in tomorrow’s. How? Convert your customers into fans. Transform your products into obsessions and your brands into icons. Empower your employees to become your ambassadors. Any questions? The experts speak. Dr. Stefan Winkler, Opsis: “If we use words, there is a very grave danger they will be misinterpreted” (H.R. Haldeman). JJ Delgado, Estrella de Galicia: “It is still Day 1” (Jeff Bezos, Amazon). Erica Lailhacar, SAP: “The answer is out there, Neo. It's looking for you, and it will find you if you want it to” (Trinity to Neo, The Matrix). Join us for The New Face of Your Brand: Customer Experience!
Next Episode

Future of Business: Collaborative Innovation
The buzz: “Collaborations work best this way; when there's a mutual desire to see what the other side adds. You know that what you're making on your own has value but the sum is more than the parts and every part knows it” (Questlove). 17th century English poet John Donne wrote: “No man is an island, entire of itself; every man is a piece of the continent, a part of the main.” Donne’s wisdom applies to people, countries, and your company. Collaborating with other businesses can help deliver unique innovations, define new markets, differentiate from the pack, bring new products to market. The experts speak. Marc Haberland, Clariba: “No pressure, no diamonds” (Thomas Carlyle). Camilla Dahlen, SAP: “Travel sparks our imagination, feeds our curiosity, and reminds us how much we all have in common” (Deborah Lloyd). Surendra Reddy, Quantiply: “Creativity is thinking up new things. Innovation is doing new things” (Theodore Levitt). Join us for Future of Business: Collaborative Innovation.
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