Episode 10 - Running Your Perfect Pilot Project (Michael A. Saldaña)

The "future store?" It's already here. As new tech emerges and consumer behaviors evolve, the call for new systems and strategies in retail ops has never been louder. 🗣️ Store pilot projects, the experimental heartbeat of retail innovation, are more crucial than ever. 🔬 They enable retailers to navigate through the complexities of change, ensuring that adaptation is not just reactive but proactive and strategic. 🎙️ In this episode of FRONTLINE FRIDAYS, Ron Thurston turns the spotlight on the art and science of piloting new store initiatives. Join Ron as he dives deep with special guest Michael A. Saldaña, Senior Retail Operations Manager at UNTUCKit, whose journey from store manager to operations maestro has been marked by innovation and a passion for people. They'll explore the intricacies of launching successful pilot projects, from the drawing board to real-world application, including: ▪️ Selecting the right locations and formats ▪️ Engaging employees and leveraging their feedback for project refinement ▪️ KPIs that guide project evaluation and the decision-making process for scaling successes Whether you're a seasoned retail leader or an aspiring manager, this episode promises valuable insights into executing flawless pilot projects that pave the way for operational excellence. 🎯