John Stauffer and Brian Cristol | Challenges of Measuring Performance

11/30/23 • 52 min

This week’s guests are John Stauffer and Brian Cristol, co-founders of Isometric Technologies. ISO is a performance management solution that centralizes service data between business partners and connects costs from chargebacks and service-level failures to the responsible parties. Anyone in the industry knows how hard it is to reconcile the root cause of service failures, that is the problem that Iso addresses. John and Brian have extensive experience in the industry and were both at Uber for several years as well as at Turvo before starting up Isometric. We had a great conversation about the challenges of working with data from multiple sources, harmonizing the definition of what ‘on-time’ means, as well as the industry as a whole.

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Zac Rogers | Insights from the Logistics Managers’ Index (LMI)

This week’s guest is Dr. Zac Rogers, Associate Professor of Supply Chain Management at Colorado State University. In addition to his academic duties at CSU, Zac also co-developed and currently leads the publishing of the Logistics Manager Index or LMI. Fashioned in the same way as the Purchasing Managers Index (PMI) which has been around for over 50 years, the LMI is a diffusion metric that captures whether an activity is expanding or contracting. The LMI captures the monthly change in inventory levels and costs as well as the capacity, utilization, and pricing changes for both warehousing and transportation. In the discussion, Zac talks about the recently published October 2023 numbers that indicate an expansion of the logistics market as well as the market impact of the Yellow and Convoy bankruptcies and the recently resolved UAW strikes.

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Bill Driegert | How Technology is Changing the Brokerage Industry

This week’s guest is Bill Driegert, EVP and head of North America for Flexport. Bill has over 20 years in the industry with key roles at Coyote Logistics, Amazon, UberFreight, and now Flexport. With the recent acquisition of Convoy’s technology stack, Bill is back in the familiar position of starting up brokerage operations from scratch - something he did at UberFreight and before that at Convoy. We talk about how technology has changed the way brokers operate, the opportunities for Flexport with the acquisition of the Convoy tech, and how he sees the market evolving in 2024.