The Art of Listening

11/01/21 • 25 min

Emotional intelligence is the ability to read emotions in yourself and those around you, then adjust your behaviour accordingly. This is the superpower of listening. But it isn’t something that happens automatically — listening at work takes intention and serious know-how.

In this episode, you’ll learn how to hear what people are not saying, how to practice psychological safety, and how to use active listening to draw your team closer together.

Helena Seo, Head of Design at Doordash, HelenaSeo, teaches Sonia the Korean art of listening called noon-chi, and how reading between the lines helps her create a level playing field for employees of all kinds, especially in team meetings.

Nate Brown, Chief Experience Officer at Officium, explains how serving customers in call centres taught him how to care for his employees as a manager.

HR expert Nora Jenkins Townson teaches you how to check in with team members using the 1-to-10 method and why silence is your best friend during one-on-ones.

Learn more about the podcast at fortheloveofwork.ca. Or rate or review the show here. We'd love to know what you think.

In this episode, you’ll learn how to hear what people are not saying, how to practice psychological safety, and how to use active listening to draw your team closer together.

Nate Brown, Chief Experience Officer at Officium, explains how serving customers in call centres taught him how to care for his employees as a manager.

HR expert Nora Jenkins Townson teaches you how to check in with team members using the 1-to-10 method and why silence is your best friend during one-on-ones.

Learn more about the podcast at fortheloveofwork.ca. Or rate or review the show here. We'd love to know what you think.

Previous Episode

The Employee Influence

Anyone can create meaningful change at work, even you. Yes, you! You don’t need positional authority to practice leadership. The secret is learning how to wield influence. Spot the difference between authority and power, and learn how to use your new skill set for good, regardless of your job title.

In this episode, we’ll show you where to carve out your area of influence, how to make a difference from the bottom up, and why sponsorship is the ultimate win-win situation.

Professor Tiziana Casciaro explains what power mapping is and how it will unlock your understanding of influence.

Leadership coach Lara Hogan teaches you how to use three tools in the influence toolkit: coaching, mentorship, and sponsorship.

Learn more about the podcast at fortheloveofwork.ca. Or rate or review the show here. We'd love to know what you think.

Next Episode

The Power of Belonging

Belonging means you feel seen for your unique contributions, connected to your coworkers, and supported in your daily life and career development. Offering a culture of belonging is an increasing priority for companies, and a lot of the responsibility for building it falls to new and middle managers.

In this episode, we'll explore the key elements of creating a sense of belonging in your team: how to work against bias, the downsides of being an insider, and how to be an ally.

Pooja Jain-Link, Executive Vice President at Coqual, explains what belonging actually means, the pitfalls we need to be mindful of, and how it applies to all of us.

Stephanie Creary, Professor of Management at the Wharton School, provides step by step examples of things you can do with your own team to foster belonging, including her LEAP system.

Learn more about the podcast at fortheloveofwork.ca. Or rate or review the show here. We'd love to know what you think.