Episode 703: Empowering a Safe and Secure Experience with OneCard

10/17/23 • 30 min

On this episode of FOCUS, Doug Vanderpoel joins from Mount Holyoke College to share insights into how his institution uses the TouchNet OneCard Campus ID system to enhance the campus experience. From student ID management to ensuring campus safety and smart data monitoring, Mount Holyoke College has developed numerous unique and innovative uses for their OneCard system.

Mount Holyoke College
Mount Holyoke College, the oldest women’s college in the U.S., was established in 1837 in South Hadley, Massachusetts. It is home to over 2,000 students and 80 major buildings across the campus’ 800 acres. The college is a longtime TouchNet client, having implemented nearly every solution offered in the past 25 years. Most notable is the OneCard system, which Mount Holyoke has tailored to meet a wide range of needs.

An Integrated Campus ID Program
OneCard simplifies the student experience on campus. Students at Mount Holyoke use OneCard for their student ID, access to dorms and other campus buildings, meal plan swipes in the dining hall, tickets to events, vending, tracking packages, and even for POS transactions.

After the school got the initial functions of OneCard up and running, they sought more ways to integrate it into campus life. Most recently, they’ve partnered with USEFULL, a TouchNet Ready Partner, to provide reusable takeout containers in the dining hall, which are monitored and paid for through OneCard. The campus also has 24/7 coffee machines that are integrated with OneCard, so students can use their ID for payment. Faculty can even use their IDs to activate the institution’s gas and fuel stations to fill up the institution’s fleet vehicles.

Integrated safety measures
The safety of students is paramount to Mount Holyoke College, as is evident in the measures they take to monitor access to dorms and buildings with OneCard. Mount Holyoke uses the system to grant or deny access to specific areas of the campus at any given time based on predetermined criteria, and on case-by-case situations if needed. When the school hosts conferences, attendees are given limited access with a visitor ID through OneCard for entry to the dining hall, presentation areas, and on-campus lodging accommodations for the duration of the conference.

Mount Holyoke has also connected various sensors with the Master Security Monitor feature of OneCard to detect irregularities at sensitive places on campus. The system alerts campus staff when emergency showers and eyewash stations are used in labs, sensors are tripped in the art museum, and even when there is unexpected motion around the on-campus horse stables.

Additionally, Mount Holyoke has connected panic buttons to the system as well for students and faculty to contact public safety in the case of emergencies. These panic buttons are also placed across campus in areas like the HR department, cash POS locations, practice rooms in the music department and more. If a button is pressed, public safety is notified immediately to respond to the location.

OneCard as a data source
The OneCard system is constantly gathering data, which Mount Holyoke decided to put to work in making informed decisions. It has given valuable insights into student behavior surrounding meal plans, dining hours, and dormitory capacity. The integration of the system with POS systems also aids in tracking popular food items, easing the product ordering process. Additionally, the ability to generate reports on dormitory usage and visitor patterns helps optimize campus resources.

The key to implementation
Having the right partner can make all the difference when setting up a system like OneCard. Listening to your teams and being communicative is one of the easiest ways to gain faculty and student adoption.

“Just build good relationships and listen to people's issues and problems and know your system and understand that you can have an effect on that,” said Vanderpoel.

As Mount Holyoke stands to prove, OneCard can be used in countless ways across campus. With the right approach and the right team, your institution can unlock the full potential of technology to enhance the overall student experience.

Special Guest: Doug Vanderpoel.

“Just build good relationships and listen to people's issues and problems and know your system and understand that you can have an effect on that,” said Vanderpoel.

Special Guest: Doug Vanderpoel.

Previous Episode

Episode 702: Simplifying International Payments with Tulane University

Guiding international students through account payments can be tricky. With currency exchange rates constantly changing, it can be difficult for students to be confident that they are paying the correct amount. On this episode of FOCUS, Mike Pilman, System Administrator for the Account Receivables Office at Tulane University, joins us to give insight on how Tulane works with TouchNet and TransferMate to simplify payments for international students while improving administrative processes for their staff and protecting the institution against fraud.

Tulane University
Tulane University was founded in 1834 in New Orleans as the Medical College of Louisiana. Today, the university is a private research institution with 14,500 students across ten undergraduate, graduate, and professional schools. Ten percent of the school’s population are international, coming from 90 countries. Pilman says that the institution is looking to expand its international population, particularly in graduate degree programs.

Issues with cross-border payments
With so many international students from so many different countries, the common issues with international payments added up for Tulane. . Students are not only unfamiliar with U.S. banking systems, but also with calculating currency exchange rates with ever changing market rates. This led to incorrect payment amounts, delayed payments, and payments with no student account information included. The combination of issues left a lot of work for accounts receivables to manually fix. Tulane needed a solution to automate their processes and found it in TransferMate.

TransferMate
Tulane first began working with TransferMate 11 years ago to support cross-border payments which helped tremendously with backend reconciliation. But it wasn’t until they transitioned to using the integration between TransferMate and TouchNet that they saw the biggest change. Through this integration, students are able to initiate payments with TransferMate directly in their Student Account Center.

The embedded solution includes a currency exchange calculator that converts the student’s payment amount from US dollars to the equivalent in their local currency. The student completes the details of the transaction within their account and then pays TransferMate according to instructions provided. TransferMate then handles all the details of the currency exchange, cash clearing, and the transmission of payment directly to Tulane. Students are able to access their account at any time to check the status of their payment and TransferMate offers 24/7 customer service.

Campus adoption
Using TransferMate is now the preferred payment option for international students at Tulane. The embedded solution is easily adopted by students, which Pilman attributes to the integration with TouchNet Payment Center.

“Having it [TransferMate] embedded in the billing and payments portal, that really was the biggest factor,” says Pilman.

Tulane also provides general advice on TransferMate on their payment options webpage, which is listed on the Student Accounts Receivable and Office of International Students websites. They also talk to students about it during orientation to make sure every international student knows about it.

Helping more than just students
Aside from international students, TransferMate alleviated many stressors for the accounts receivable staff. Before, staff had to manually alter accounts with any issues. Now, problems with balances and reconciliation are automatically updated with TransferMate, giving staff more time to focus on student needs.

With TransferMate, the need for students to use bank wires has decreased significantly, which has strengthened Tulane’s cybersecurity.. Previously, the institution had their bank wire information on their website for international students to use, leaving Tulane open to bad actors. They still offer wire transfers to students, but only need to give out their bank wire information upon request.

Simplifying international payments
In parting advice, Pilman recounts the benefit of going to higher education conferences and learning from other institutions who can serve as a model for your school. He believes that a more universal approach focused on making the payment process as easy as possible for students and payers is the first step in creating new paths for payments.

Special Guest: Mike Pilman.

Next Episode

Episode 704: ACH Payment Trends and Avoiding Fraud in Higher Ed

As higher ed institutions continue to evolve to offer more cashless payment solutions, automated clearing house (ACH) payments are becoming more popular. This week, Brad Smith, senior director of industry engagement and advocacy at Nacha, joins FOCUS to discuss the benefits of ACH payments for campus transactions. Learn more about ACH payments on campus, Nacha, and efforts to update the ACH rules for better risk management in the network.

What are ACH payments?
ACH payments are direct transactions involving a bank account. Most online payments attached to a bank account number are ACH, which allows transactions to be reflected to the account in near real-time. ACH payments are popular with different merchants because of the lower fees compared to other payment methods, reliability, and security.

“If you get paid by direct deposit, you know what the ACH network is,” said Smith.

In 2022, 30 billion transactions were made through the ACH network totalling $76.7 trillion. Business-to-business payments through same-day ACH saw a 44% growth in 2022, and in the first quarter of 2023 alone, same-day ACH transactions grew by 94% compared to first quarter of 2022.

Institution implementation
As Smith explains, ACH is most practical when used for large payments. ACH may not make sense for smaller purchases like at campus stores, sporting events, or dining halls. However, opportunities exist for ACH to be used for tuition payments, payroll, and business-to-business payments for accounts receivable and accounts payable.

Nacha’s role in ACH payments
Nacha owns and manages rules for the ACH network. Merchants, also known as ACH originators, enter an originator agreement with their bank, credit union, or third party processor, like TouchNet, to follow a specific set of standards to comply with. New rules are highlighted on the Nacha website.

For institutions implementing more ACH payment options on campus, Nacha is also working on a suite of tools to help educate students, parents, and vendors on why ACH is a good option.

Avoiding fraud
According to Smith, risks for fraud in regards to ACH do not vary greatly from other payment methods. The trend now is vendor impersonation. For example, a bad actor will call a staff member acting like a vendor who needs to change banking information. Next thing you know, payments are going to the bad actor instead of the actual vendor.

To help, Nacha provides a risk framework for partners that helps merchants address fraud. The first part of the framework are strict rules to set a solid anti-fraud foundation, which now includes a provision to validate transactions without needing to give out routing and account numbers. The second part is the operating guidelines that show merchants how to apply the rules to their processes.

Nacha recently rolled out new supplemental data security requirements to ensure data is secure while it’s at rest. This means that account information is unreadable, deleted, or masked properly any time ACH data is not being used. Third party vendors also held to the same standards as ACH originators to keep security a priority.

Best practices
As previously stated, the best opportunities for institutions to use ACH to reduce costs and increase efficiencies are for tuition, payroll, and business to business with vendors.

Smith believes one of the ways to stay vigilant against fraud is to continue education on the latest trends. This can be managed with an institution’s relationship with their bank or processor and completing regular training to stay up-to-date on compliance and fraud trends. There are also different organizations that offer training to colleges and universities on the latest ACH rules, risk courses, and audit courses.

Learn more about ACH rules and alleviating risk at www.nacha.org/rules/new.

Special Guest: Brad Smith.