With the height of a pandemic in arrears, 2022 saw continued shifts in customer behavior, business models and economic concerns. So, what does 2023 have in store for the financial services landscape? We invited Shane Ferrell, CSI’s Vice President of Product Strategy and Innovation, to discuss the trends he’s seeing, plus some notable findings from CSI’s 2023 Banking Priorities Executive Report. In this first half of our wide-ranging conversation, we discuss the landscape as well as hot topics like employee churn, using data to its full potential and banks’ technology priorities.
02/09/23 • 18 min
Fintech Focus - Banking Industry Trends in 2023 (pt. 1)
Transcript
Laura Sewell (LS): The new normal of 2022 saw waves of innovation and disruption across the financial services industry.
Saxon Prater (SP): It was a year full of headlines about the economy, hybrid work, shifts in the crypto space, new regulations and the spread of innovative business models like banking as a service.
LS: So, what does 2023 have in store?
SP: CSI asked bankers across the country to offer thei
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