Explain IT
Softcat
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Top 10 Explain IT Episodes
Goodpods has curated a list of the 10 best Explain IT episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Explain IT for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Explain IT episode by adding your comments to the episode page.
08/27/24 • 32 min
Customer service is tough for everyone, but how do we make it better for the employee and for the customer?
Business contact centres are starting to use AI at the very first step of their customer interactions. By automating elements of the customer service interaction and using AI insights, staff can resolve service incidents faster and keep customers happy.
Our team of experts, Andrew Hermsen, Softcat's Chief Technologist for Data, Automation and AI, and Lucky Sharma, Senior Partner Solutions Architect at AWS are here to answer the key questions to understand if AI contact centres are the future, and as always, to talk tech in simple jargon free language.
If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform.
Have you got a burning question for the team? Please send an email to [email protected] and visit softcat.com
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Why does everyone want my credentials?
Explain IT
09/24/24 • 38 min
Ever thought about how much of your life is protected by passwords? And why do hackers want to steal credentials? How do they do it and more importantly, how can we stop them in their tracks?
From your emails to your retirement savings, passwords are quite literally the gatekeepers to your online life. And there are layers to password security, from your own password to the passwords that companies use to protect the collective data. Hackers are constantly using different tricks to try to crack those codes to access as much information as possible.
In this episode, we’ll get into the how’s and why's to help you stay strong against cyber threats with the help of our guests; David Higgins, Field CTO at CyberArk and Tom Wheeler, Specialist Sales Manager for Networking and Security at Softcat.
If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively,
you can stream or download all episodes from every season on your preferred platform.
Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Join
us as we talk tech in simple jargon free language. Have you got a burning question for the team? Please send an email to
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
My Cloud or Yours
Explain IT
10/28/24 • 37 min
Cloud computing, first introduced in the 1960s as the "intergalactic computer network," is now essential to our digital existence.
There are so many cloud options available on the market today. Private clouds are essentially dedicated environments that offer greater control and security. They are typically used by businesses to store sensitive data and run critical applications. On the other hand, public clouds are shared environments managed by industry hyperscalers. These providers offer scalable resources but are accessed by multiple users simultaneously. However, which is best?
ln this episode we explore the intricacies of cloud computing with our guests, Mischa Penn, Cloud Sales specialist, and Hadley Grindrod, Enterprise Solutions Architect at Softcat
Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Join
us as we talk tech in simple jargon free language. Have you got a burning question for the team? Please send an email to
Hosted on Acast. See acast.com/privacy for more information.
Integrated Care
Explain IT
09/26/22 • 55 min
Welcome to another episode of Softcat’s Explain IT podcast.
We are here to Explain IT. Our team of experts will be here to talk tech in simple, jargon free language. We’ll be discussing new trends and ideas as well as solutions to everyday problems in this fascinating and ever changing world of tech.
This is a special episode focussing on the health service in the UK, particularly integrated care. Why? It's a hot topic, the laws have changed and we have a new NHS plan which is driving integration. To help figure out the complex next steps we have gathered some esteemed colleagues from the NHS to talk about how we navigate the integrated care system and what the pros and cons are.
Our guests are:
Steven Killick, Associate Director for Design and Solutions at Surrey Borders NHS Trust
Geoff Wood, Deputy Director for ICT, Princess Alexandra Hospital
Daniel Hallen, Head of Digital Technology and Digital Urgent Emergency Care, NHS England
This episode is hosted by Dean Gardner, Field CTO at Softcat and the interview conducted by Phillipa Winter, Account Chief Technologist for the Public Sector.
If you have a burning question, or an opinion on our topics you'd like to share, send us an email to [email protected]
You can also get in touch with us through live chat or directly on WhatsApp. Text us or send a voice note to +447548759732.
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Ask Us Anything - Part 2
Explain IT
10/20/20 • 43 min
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Election Special
Explain IT
06/27/24 • 31 min
To the public, elections can look relatively simple. However for lots of public sector organisations, there are weeks of preparation fraught with risk, excitement and a huge sense of purpose.
Despite using paper ballots and lots of people-based processes on the day, technology and digital is key to delivering a successful election.
There are so many technology areas to think about pre and post-election, from how authorities can protect election data, and how they prevent interference or rigging, to how social media usage can help voting and reduce “fake news”, and even how a new government might affect authority IT investment.
Here to help us through the minefield of information on this General Election Special is Softcat’s dream team, Paul Fleming – Advisory Lead for Public Sector, Radhika Rangaraju - Chief Strategist for Public Sector, and Kieron Newsham – Chief Technologist for Cyber Security.
Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Join us as we talk tech in simple jargon free language.
You can stream or download all episodes from every season on your preferred platform or at softcat.com. Have you got a burning question for the team? Please send us an email to [email protected]
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
AI At Your Fingertips
Explain IT
06/25/24 • 34 min
In the year of AI, can we get even closer to having it right at our fingertips?
Helen Gidney, Softcat’s head of Architecture, and a team of experts discuss this fascinating question.
AI is developing quicker than we can think and we’re seeing it pop up in our everyday lives more and more and in this episode we'll answer the big AI questions of the moment like, what is an AI laptop or AI PC and what can one do? How can it help customers in their work day? What could AI PC’s help us do in the future?
In today’s episode we’ll delve deeper, with the help of our expert guests Kelly Calver, Hybrid Workspace Sales Manager at Softcat, Carlos Bento Senior Technology Strategist at Microsoft and Carlos Fernandez Pilo Director, EMEA Enterprise & Commercial Channel Sales at Qualcomm Technologies Inc
This podcast is released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform or at softcat.com. Have you got a burning question for the team? Please send us an email to [email protected]
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
Observability
Explain IT
05/28/24 • 32 min
Do you know everything that’s going on in your organisation?
Today we’re talking about Observability. It isn't just a buzzword; it is the evolution of application and network performance monitoring into a seamless way to measure your full systems health.
As IT environments become more complicated, observability is crucial for pinpointing the root causes of issues, harnessing data and logs from every corner of your environment to ensure that your systems remain efficient, reliable, and customer-centric.
Hosted by Ashleigh Baker, guest host and Team Leader in Softcat’s Architecture Services, Ashleigh has the help of our experts, Tom Rowley – Chief Technologist for Networking and Connectivity, and Mat Ryer - Principal Engineer at Grafana Labs, we’ll get more observant on the topic!
This podcast is released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform or at softcat.com. Have you got a burning question for the team? Please send us an email to [email protected]
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
Getting Edgy
Explain IT
04/30/24 • 30 min
With the explosive growth of internet connected devices in our everyday world, from mobile phones to our cars and even our homes, we are generating massive amounts of data all the time. Traditional centralised infrastructures just can’t keep up with the pace of information. So how do we bring processing power closer to the source of this data to help us harness its insights? What is Edge Computing? What are the benefits of Edge Computing? What are the challenges with Edge computing and could customers use cloud instead of on-premise edge computing?
As ever we'll answer these questions and more in simple, jargon free language. This episode is hosted by Helen Gidney, Softcat’s head of Architecture and features expert guests Gary Hawkins, Softcat’s chief technologist Hybrid Platforms, and Luke Price, Partner Technical Specialist at IBM.
This podcast is released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform or at softcat.com.
Have you got a burning question for the team? Please send us an email to [email protected]
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
Internet – what is WAN without SASE?
Explain IT
07/30/24 • 29 min
In the hybrid working world, everyone needs a fast and secure way to connect to their company's data.
WAN or Wide Area Networks technologies have had an impressive impact; It's now easier than ever to do business. Using intelligence to optimize traffic across multiple links, we’ve gone from a trickle of information being sent between two direct points to terabytes of data sent at lighting speed across a network of points.
In this episode of Explain I.T, we answer some important questions. How do we manage those connections? How do we keep performance consistent? And how do we keep our data secure?
To discuss this topic we’ve networked with our partners to bring you some expert guests Adam Batten, Networking and Connectivity Solutions Engineer at Softcat and Kanwar Loyal, VP of North Europe and MEA at Cato Networks.
If you want to listen to more episodes from this season, new ones are released on the last Tuesday of every month. Alternatively, you can stream or download all episodes from every season on your preferred platform.
Your host for this episode of Softcat’s Explain IT podcast is Helen Gidney, Softcat’s head of Architecture. Join us as we talk tech in simple jargon free language.
You can stream or download all episodes from every season on your preferred platform or at softcat.com. Have you got a burning question for the team? Please send us an email to [email protected]
This podcast is produced by The Podcast Coach.
Hosted on Acast. See acast.com/privacy for more information.
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FAQ
How many episodes does Explain IT have?
Explain IT currently has 81 episodes available.
What topics does Explain IT cover?
The podcast is about Information Technology, Tech, Tech News, Podcasts, Technology, Business, Networking and It Security.
What is the most popular episode on Explain IT?
The episode title 'AI At Your Fingertips' is the most popular.
What is the average episode length on Explain IT?
The average episode length on Explain IT is 32 minutes.
How often are episodes of Explain IT released?
Episodes of Explain IT are typically released every 21 days, 23 hours.
When was the first episode of Explain IT?
The first episode of Explain IT was released on Mar 14, 2018.
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