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Experience-Focused Leaders

Experience-Focused Leaders

Alex Shevelenko

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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplished business owners who have honed their expertise in delivering exceptional customer experiences. These industry veterans possess a wealth of knowledge and practical experience, making them valuable resources for our audience of seasoned professionals who are passionate about creating meaningful connections with their customers. Our podcast serves as a platform for exchanging ideas, sharing best practices, and exploring innovative approaches to customer experience. We understand that our audience is composed of discerning individuals who have already achieved considerable success and are constantly seeking new ways to elevate their customer-centric strategies. If you are a seasoned business owner with a profound understanding of the significance of customer experience in driving business growth, we invite you to join us as a guest on our podcast. Share your unique insights, success stories, and the strategies that have set you apart in your industry.
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Top 10 Experience-Focused Leaders Episodes

Goodpods has curated a list of the 10 best Experience-Focused Leaders episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Experience-Focused Leaders for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Experience-Focused Leaders episode by adding your comments to the episode page.

Your host, Alex Shevelenko, talks with the Founder and Executive Chairman of the Board of BrightEdge Technologies, Jim Yu. Jim's story is a testament to the power of resilience and determination. Growing up as the only Asian kid in a South Dakota trailer park, he faced numerous challenges that shaped his entrepreneurial drive. This environment instilled in him a relentless pursuit of success, which he carried into his professional life. Embracing challenges can catalyze growth and innovation while cultivating grit is essential for overcoming obstacles and achieving long-term success. Staying mission-driven with a clear vision and purpose can sustain you through difficult times.

Jim's motivation evolved from a fear of failure to a love of mission and purpose. This shift underscores the importance of aligning personal and professional goals with a broader mission. Identifying your mission, aligning goals, and fostering a purpose-driven culture are crucial steps in this process. Clearly defining the mission and purpose of your business, ensuring that your personal and professional goals are aligned with this mission, and encouraging your team to embrace the company's mission and values are essential.

To learn more about Jim's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

To learn more about RELAYTO, visit https://relayto.com/

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Your host, Alex Shevelenko, talks with the Chief Impact Officer of Business for Social Responsibility, Laura Gitman. Laura, a game-changer in the field of sustainability, shed light on BSR's mission, which has remained steadfast for over 30 years. The organization's primary focus is to work directly with large businesses due to their significant impact and ambition. BSR offers membership to companies, providing them with thought leadership, advice, networking opportunities, and collaboration.

Unlike other consulting firms that offer cookie-cutter solutions, BSR focuses on leading-edge work. They engage in multi-company or collaborative work, bringing together competitors to solve specific issues. They also conduct grant-funded research to stay ahead of cutting-edge sustainability issues.

One of the key takeaways from the conversation was Laura's emphasis on the misconception about companies and sustainability. She clarified that there doesn't have to be a trade-off between profitability and sustainability. In fact, she believes that companies can be both profitable and sustainable. It's a positive thing when companies pursue sustainability for profitability because it means they are more likely to invest in sustainable practices in the long term.

To learn more about Laura's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com/.

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Your host, Alex Shevelenko, talks with the Founder, CEO, and Executive Chairman of Alteryx, Dean Stoecker. Data-driven decisions matter now more than ever. Drive business value at scale by empowering everyone to generate insights from data. Alteryx is enterprise-ready so you can be ready for anything. Alteryx customers understand the power of data and analytics. That’s why they chose Alteryx to help empower their employees to make transformational outcomes.

They help customers win by making data easy to access and use by everyone – for immediate value, higher operational efficiency, and lower risk.

To learn more about Dean's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com.

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Your host, Alex Shevelenko, talks with the President and Chief Marketing Officer of Domestic & General, Gayle Terry. Gayle's career trajectory is unique, starting in general management before transitioning into marketing. Her passion for customer experience and marketing developed from working in industries that didn't prioritize the customer. She started in operational roles, running contact centers and field forces, which allowed her to understand customer interactions and employee needs.

This experience was instrumental in her transition into customer retention and product development roles, broadening her understanding of business factors that contribute to a great customer outcome. Gayle talks about the importance of connecting the dots between customer experience, employee engagement, and business profitability.

Domestic & General operates as a B2B2C brand, collaborating with well-known manufacturers and retailers to offer protection plans. This partnership with various brands means they have a diverse range of customers with different demographics and interests. To cater to these customers, the company invests in data-driven marketing and data science to understand individual customer needs and provide personalized offers.

To learn more about Gayle's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com/.

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Your host, Alex Shevelenko, talks with the best-selling author on B2B Marketing and Sales for Early Stage SaaS, Tech, and B2B Services of Modern Revenue Strategies, Mark Osborne. Working with CEOs and Sales Leaders at SaaS, Tech, and B2B Services firms for the last 20 years, Modern Revenue Strategies knows the importance of system-based solutions for growth; using data and technology for Revenue Systems that attract the right customers, Accelerate opportunities through the Pipeline, and Activate clients for renewals, upsells, and referrals.

Mark Osborne. Recognized by AdAge Magazine as a “Marketing Technology Trailblazer" in 2017, Mark Osborne brings decades of experience creating Revenue Systems that integrate Sales, Marketing, and Customer Success for SaaS, Technology, and B2B Services firms navigating long sales cycles and complex buying committees to secure large contracts.

To learn more about Mark's work, click HERE, HERE, and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com/.

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Your host, Alex Shevelenko, talks with the Operating Partner of OpenView Venture Partners, Kyle Poyar. OpenView was founded in 2006 on a mission to improve people’s working lives. They invest in the best expansion-stage software companies and then work hard to help those companies become market leaders. OpenView has raised a total of $2.4 billion across its seven funds. OpenView exclusively invests in software companies at the expansion stage.

OpenView targets seven to nine new investments per year, a concentrated approach that allows them to meaningfully support their portfolio companies post-investment. OpenView's focus on the expansion stage for nearly two decades means they’ve been a trusted partner to some of the biggest successes in software history.

To learn more about Kyle's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com/.

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Your host, Alex Shevelenko, talks with the CEO, Host, and Head Coach of Categorynauts, Mark Organ. Mark Organ is a firm believer in the power of customer advocacy. Firstly, customers should feel like part of the team, this sense of identity and connection can turn them into "superheroes" for the brand. Secondly, it's crucial to show customers the impact they're making on the company. Lastly, companies should help their customer advocates prosper in their personal and professional lives. This can be achieved by providing opportunities for career growth, such as writing content or speaking at events.

Category development is all about serving a specific persona or niche. In the case of Eloqua, these were the demand-generation professionals who came from engineering and sales backgrounds. By focusing on serving these professionals, Eloqua was able to dominate the category and achieve significant growth.

In today's digital age, capturing attention is a challenge. Mark believes that community plays a crucial role in creating relevant content, allowing companies to mobilize their best customers and involve them in content creation.

To learn more about Mark's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com/.

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Your host, Alex Shevelenko, talks with the Founder of MicroFame Media, Michael F. Schein. Michael is the author of the book The Hype Handbook. At MicroFame Media, they have spent years analyzing the methods of history’s most effective persuaders, promoters, and benevolent mischief-makers. They've taken all of this research and distilled their findings into a comprehensive system that lets them generate fanatical attention for your best ideas. Their mission is to hype up their clients, so they can focus on what they do best.

Learn more about Michael's work HERE and HERE.

Check out Michael's book, The Hype Handbook, HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex and his work at Relayto? Check out his website at https://relayto.com/.

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Your host, Alex Shevelenko, talks with the Chief Platform Officer of Scale Venture Partners, Craig Rosenberg. Craig discusses the importance of providing content that is both easily digestible and actionable. In today's fast-paced digital world, buyers are inundated with information, making it crucial to deliver content that stands out and meets their specific needs. To achieve this, it's essential to segment your audience, understand the different segments within your target audience, and tailor your content to meet their unique needs and preferences. Personalize content using data and insights to ensure it resonates with the individual buyer's journey. Additionally, incorporate interactive elements such as quizzes, polls, and interactive product tours to engage buyers and provide them with a hands-on experience.

To learn more about Craig's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

To learn more about RELAYTO, visit https://relayto.com/

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In this podcast episode, Alex Shevchenko, CEO of Relayto, and RJ Grimshaw, CEO of UniFi Equipment Finance, discuss the importance of entrepreneurship within established businesses.

Grimshaw shares his experience of growing UniFi from $13 million to $120 million in revenue in six years, attributing this success to the Entrepreneur Operating System (EOS). They discuss the value of fostering entrepreneurial qualities in employees, the significance of aligning personal and company values, and the importance of customer-centricity. The conversation also covers effective communication, learning from failure, and the role of risk-taking in entrepreneurship. Grimshaw emphasizes the need for authenticity and conscientiousness in business leadership.

To learn more about RJ's work, click HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Alex's work at Relayto? Check out his website at https://relayto.com/.

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FAQ

How many episodes does Experience-Focused Leaders have?

Experience-Focused Leaders currently has 63 episodes available.

What topics does Experience-Focused Leaders cover?

The podcast is about Management, Entrepreneurship, Podcasts and Business.

What is the most popular episode on Experience-Focused Leaders?

The episode title '51 - Exploring the Complex Landscape of B2B Marketing with BrightEdge Technologies' Jim Yu' is the most popular.

What is the average episode length on Experience-Focused Leaders?

The average episode length on Experience-Focused Leaders is 53 minutes.

How often are episodes of Experience-Focused Leaders released?

Episodes of Experience-Focused Leaders are typically released every 7 days.

When was the first episode of Experience-Focused Leaders?

The first episode of Experience-Focused Leaders was released on Jun 22, 2023.

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