Epochal Growth | Empowering Leaders to Create Transformative Change
Sarah Caminiti
Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations.
Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversations and insightful discussions, we reveal how these approaches can revolutionize businesses and drive innovation.
At Epochal Growth, we are passionate about showcasing the transformative power of intentional actions and inclusive practices. Whether you are a seasoned entrepreneur, an aspiring leader, or someone passionate about business transformation, our podcast provides valuable insights and practical advice to help you lead differently and inspire growth.
Join us on this journey to unlock the potential for transformative business success. Tune in to Epochal Growth and start being the change you seek in leadership.
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Top 10 Epochal Growth | Empowering Leaders to Create Transformative Change Episodes
Goodpods has curated a list of the 10 best Epochal Growth | Empowering Leaders to Create Transformative Change episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Epochal Growth | Empowering Leaders to Create Transformative Change for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Epochal Growth | Empowering Leaders to Create Transformative Change episode by adding your comments to the episode page.
Creating Space for Growth: Why Purpose Matters with Suneet Bhatt
Epochal Growth | Empowering Leaders to Create Transformative Change
11/12/24 • 60 min
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The best story you ever told wasn't memorized, it was just known and felt very deeply...
Discover the transformative journey of personal growth and purpose as we welcome Suneet Bhatt, the founder of My Authentic Journey, to the final episode of the podcast. Unearth the four significant eras of life, as inspired by geologic eras themselves, and learn how to embrace each phase—from the carefree days of childhood to the legacy-focused years. Suneet shares how vulnerability and presence can guide us through these stages, encouraging us to be intentional in our growth, allowing past experiences to mold but not define us. Expect actionable insights that will empower you to navigate life's transitions with clarity and purpose.
In an unexpected twist, find out how a job at Victoria's Secret and a quirky, poorly-drawn alpaca became pivotal in recognizing inherent leadership qualities and the significance of community. Suneet unfolds his creative journey, offering a fresh perspective on nurturing innate abilities and their impact on personal education and growth. This episode delves into the organic unfolding of purpose and the importance of patience in teaching methodologies, all while planting seeds of knowledge that flourish over time.
As we explore the evolving landscape of education, we acknowledge how career paths have evolved how that impacts the college experience. We also look into the power of EOS, transformative power of digital tools in enhancing productivity and the importance of decoupling personal identity from professional alignment.
Wrap up the first season of Epochal Growth with us, and get ready for more transformative narratives in the upcoming season in 2025. Stay connected through LinkedIn and the ElevateCX Slack community, and don't forget to subscribe to our newsletter for all the latest updates.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Shedding Ego for Career Growth with Sarah Hatter
Epochal Growth | Empowering Leaders to Create Transformative Change
07/23/24 • 66 min
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CHALLENGE ACCEPTED - BUY YOUR TICKETS HERE
What does it mean to lead with authenticity and foster genuine connections in the workplace? Join us for an enlightening conversation with Sarah Hatter, the founder of ElevateCX, as she unpacks the dynamics of building meaningful relationships and robust support systems, especially for women in the professional sphere. Sarah Hatter shares her journey and highlights the transformative power of shedding ego and competition, illuminating how these changes can spur both personal and career growth. Learn about the pivotal role of risk-taking and seizing new opportunities in shaping fulfilling careers, and the empowerment that comes from making deliberate choices.
Ever wondered how profound life experiences can break down social barriers and create deep, lasting friendships? This episode delves into the unique bonds formed through shared transformative events, such as completing the Camino. Sarah and I discuss the challenges of forming genuine friendships as adults and the importance of vulnerability and trust in connecting with others both personally and professionally. The conversation emphasizes the necessity of community and mutual support, highlighting how these elements are essential for navigating life's hurdles and achieving personal aspirations.
Discover the power of a supportive community, particularly for women aged 35 to 45, as we explore the shift from competition to collaboration. Reflecting on experiences in the tech industry, Sarah and I stress the importance of recognizing one's values and the pivotal role of mentorship. We also dive into strategies for effective customer support and the persistent challenges CX teams face in gaining recognition. Through inspiring stories and practical advice, this episode underscores the significance of embracing change, taking risks, and the profound impact of a community that celebrates achievements and fosters a collaborative environment.
Takeaways
- Building genuine relationships and finding support in the workplace is crucial, especially for women.
- Dropping the ego and competition allows for authentic connections and mutual support.
- Taking risks and being open to new opportunities can lead to personal and professional growth.
- Choice and empowerment are key in creating a fulfilling career. Take pride in your accomplishments and allow yourself to feel good about your work in the support community.
- Asking for help and support is not a sign of weakness, but rather a way to build relationships and connections.
- Sharing experiences and knowledge within the support community is valuable and helps to create a supportive and collaborative environment.
- Have confidence in your abilities and advocate for yourself and your team in order to be recognized and valued in the workplace.
- Prioritize relationships and empathy in support interactions, as they are key to building trust and providing a positive customer experience.
Sound Bites
"I feel like I have known you for 15 years."
"Women our age are so done with the competition, we're so over it."
"Elevate is a safe space to ask questions and receive thoughtful help."
"You have to allow yourself to be proud of yourself."
"Support in the communal sense compounds the more you receive it."
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Future-proofing Your Career with Kel Kurekgi
Epochal Growth | Empowering Leaders to Create Transformative Change
05/22/24 • 55 min
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Join host Sarah Caminiti and guest Kel Kurekgi as they explore the dynamic world of AI and its transformative impact on industries, especially in Customer Experience (CX). Discover how to future-proof your career by honing transferable skills and embracing change. Gain insights into overcoming challenges, amplifying your voice, and driving innovation in your organization. Learn how thoughtful implementation of AI can revolutionize productivity and efficiency. Uncover the keys to creating a supportive work environment and fostering leadership that empowers individuals to thrive. Get ready to shape your future with confidence, purpose, and resilience.
Timestamps:
- 00:00 Introduction
- 04:37 Looking at AI differently
- 13:51 Are people actually utilizing AI correctly?
- 21:02 Future of the industry
- 34:10 Are you where you should be?
- 35:35 Fostering growth
- 44:12 How do we approach career growth?
- 53:33 Kel's Era
Keywords: AI, customer support, transferable skills, challenges, being heard, efficiency, productivity, implementation, leadership, effective communication, supportive environment, growth, exploration, customer experience, empowerment
Call to Action: Don't forget to subscribe to Epochal Growth for more inspiring episodes. Rate and review us on Apple Podcasts and Spotify to help us reach more listeners. Share this episode with your network and join the conversation about future-proofing your career and driving innovation in the workplace.
Follow Us:
- Podcast Website: Epochal Growth
- Sarah Caminiti on LinkedIn: Sarah Caminiti
- Kel Kurekgi on LinkedIn: Kel Kurekgi
Listen on Other Platforms:
- Apple Podcasts: Epochal Growth
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Hashtags: #AI #CareerGrowth #FutureProof #CustomerExperience #Leadership #Innovation #TransferableSkills #Efficiency #Productivity #SupportiveEnvironment #BusinessPodcast #EpochalGrowth #SarahCaminiti #KelKurekgi
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Master Global Success: Expert Tips on Localization, Translation, AI, and Cultural Sensitivity with Markus Seebauer
Epochal Growth | Empowering Leaders to Create Transformative Change
08/06/24 • 60 min
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Unlock the keys to global business success with insights from Markus Seebauer, founder of Gateway Translations. We explore the critical role of localization and translation in today's international marketplace, revealing how businesses can adapt their products and services for diverse markets without losing their brand identity. Markus uncovers common pitfalls in global strategies, the necessity of continuously updating localized content, and the dire consequences of neglecting this upkeep.
He also shares groundbreaking ways to leverage AI to create genuine value and elevate customer experiences—essential know-how for both startups and established enterprises.
Discover the intricacies of maintaining accurate and culturally sensitive translations for technical products. Our discussion emphasizes the paramount importance of human oversight to avoid translation errors and offensive content that AI alone could miss. We delve into cultural nuances, such as negative historical connotations of certain words in German and regional differences in Spanish, underscoring the indispensable role of professional translators. Markus shares real-world examples and personal experiences that highlight the essential investment in proper translation and localization to avert potential PR disasters.
Navigate the complexities of global customer support with our expert guest as we tackle the challenges of providing effective assistance in international markets. From dealing with colloquial language to the limitations of automated translation tools, Markus offers invaluable insights and real-world anecdotes. We explore outsourcing as a viable solution for startups lacking a full-time multilingual team and stress the importance of cultural understanding to enhance the customer experience. Tune in for practical advice on building brand ambassadors through cultural awareness and improving global product support.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
What's Your Ripple? Leaving an Impact with Greg Collins
Epochal Growth | Empowering Leaders to Create Transformative Change
10/29/24 • 46 min
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Discover the transformative insights of Greg Collins, Vice President of Revenue at Boldr, as he shares his journey from SaaS to BPOs.
Learn how stepping outside conventional roles can lead to joy and growth in both personal and professional realms. Greg's conversation encourages us to focus on the intersection of talents and passions, offering guidance on creating a more fulfilling career path rather than merely chasing titles or companies.
Struggling with overcommitment and the pressure to please? Greg illuminates the importance of setting and communicating personal boundaries, introducing the concept of FOG—fear, obligation, and guilt—as a framework for decision-making. The episode underscores the power of radical candor in communication, emphasizing the need for caring enough to engage in conflict when necessary. Real-world anecdotes highlight how understanding one's needs and creating a supportive environment can lead to better leadership and healthier work-life balance.
Finally, we explore the significance of KPIs (Key Performance Indicators) in fostering meaningful team conversations, rather than just measuring success. Greg shares how setting a Big Hairy Audacious Goal (BHAG) can inspire a culture of curiosity and collaboration. We discuss the value of cultural fit and leadership transparency, offering strategies for evaluating these aspects during job searches. We close the conversation asking everyone to think about the ripple effect they make in their daily work and life. Those small ripples can change the world.
This episode provides reassurance on navigating career transitions and underscores the power of maintaining a supportive network amidst an ever-evolving job market.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Mastering Customer-Centric Support with Mat Patterson
Epochal Growth | Empowering Leaders to Create Transformative Change
09/24/24 • 56 min
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Discover the ageless principles of customer support with our special guest, Mat Patterson, the Customer Service Content Lead at Help Scout. We embark on a historical journey through the fundamentals of customer service, examining how they've endured through time while facing modern challenges. Mat digs into the transformative potential of AI in customer support, offering invaluable insights on crafting effective self-service platforms and integrating AI thoughtfully without compromising service quality.
Next, we tackle the transitional phase companies experience when adopting AI tools in customer support. Learn about the common pitfalls of cheap AI solutions and the crucial role of maintaining high-quality support professionals. Mat shares his perspective on the rewarding aspects of nurturing talent in the support field, emphasizing the alignment of personal and workplace values, and the opportunities arising from market frustrations. We also explore skill improvement and career growth in a refreshing take on leadership within customer service.
Finally, we dive into the essence and mission of "The Supportive" Podcast & Newsletter and it's related content. Mat shares the unique challenges faced by support teams and the vision of Help Scout's founders. We discuss the importance of maintaining core values under financial pressures and the profound learning curve experienced by support teams. Tune in to understand the value of community in fostering growth and alleviating the stresses of support roles, and why everyone, including non-support staff, should appreciate the nuanced skills and emotional labor involved in customer support.
Couldn't make it to Denver? What about London? November 8th I will be there 100% and I cannot wait to meet everyone. Link!
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
The Future of Work: Leadership, AI, and Belonging with Luke Jamieson
Epochal Growth | Empowering Leaders to Create Transformative Change
10/15/24 • 52 min
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What if the secret to revolutionary leadership lies in moving beyond superficial motivators like pizza parties? Join me in an enlightening conversation with Luke Jamieson, a global expert in customer and employee experience, as we explore his unique journey from baker and pastry chef to a prominent figure in the contact center industry. Luke passionately shares his vision of fostering a sense of belonging in the workplace and how AI is reshaping jobs to focus on human-centric roles, providing insights that challenge the conventional approach to employee engagement.
We venture into the complexities of recognition and appreciation culture, addressing both the challenges and opportunities organizations face in balancing meaningful work with reward systems. With the rise of AI as a supportive tool, we discuss how it enhances communication and collaboration without replacing human roles. Luke highlights the unintended consequences of reward programs that prioritize competition over intrinsic satisfaction, urging a reevaluation of how organizations can genuinely value and appreciate employees' contributions, echoing the need for a culture that inspires rather than pits colleagues against each other.
In a world where quality metrics are rapidly evolving, we discuss the importance of intrinsic value and genuine appreciation in leadership. Discover how leaders can leverage AI to handle routine tasks, focusing their efforts on coaching and recognizing team members' growth. We'll navigate the importance of supportive approaches to performance dips and how redefining quality frameworks can prevent mistakes from overshadowing achievements. As we conclude, we reflect on creating spaces for collaboration and leadership that leaves a lasting impact, providing a roadmap for growth, purpose, and real change in the workplace.
#AIinLeadership #FutureOfWork #EmployeeExperience #LeadershipInnovation #CustomerExperience #CXRevolution #BusinessGrowth #LeadershipDevelopment #PurposeDrivenWork #WorkplaceTransformation
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Reclaiming Your Power: Navigating Leadership and Power Dynamics with Sarah Caminiti
Epochal Growth | Empowering Leaders to Create Transformative Change
09/04/24 • 31 min
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What if you could reclaim your power and reshape the narrative of your life? Join me, Sarah Caminiti, as I celebrate a personal milestone on this episode of Epochal Growth. Reflecting on my journey to empowerment, I share how tuning into the universe's signals has guided me to reclaim control and value my self-worth. As a mother, every word and action becomes a seed for future growth, and I'm committed to cultivating a garden of empowerment. This chapter is a heartfelt testament to reclaiming control and celebrating self-worth.
Navigating power dynamics in leadership can be a daunting challenge, especially for women in tech and customer experience sectors. We'll discuss self-advocacy, the biases we confront, and the need for women to reclaim their power while leading authentically. Drawing from my personal experiences, this conversation underscores the importance of entering new roles with confidence and the powerful impact of recognizing your worth. By supporting each other in professional environments, we can dismantle the barriers of discrimination together.
Finally, we explore the subtle ways women often give away their power in professional settings, and the consequences of staying silent. In sectors like customer experience, women frequently feel undervalued and replaceable. I emphasize the importance of gathering extensive data to confidently assert influence and turn challenges into opportunities. This episode is a rallying cry to embrace empowerment, reject self-doubt, and claim the space we deserve. Let's recognize the extraordinary contributions of every listener as we build something incredible together. Join me on this transformative journey in Epochal Growth.
Make sure you've subscribed to Support Human's newsletter! I quote her piece: Happy National Power Rangers Day! - I think a lot about power, in the way that people who’ve been powerless often do. and strongly recommend you read it after you listen to the episode.
Don't forget to get your tickets to ElevateCX's events Sept 26 - 27 in Denver and Nov 8 in London - I will be there speaking, collaborating and hugging all who let me!
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
Creating Inclusive Workplaces and Supporting Teams with Cheryl Spriggs
Epochal Growth | Empowering Leaders to Create Transformative Change
10/01/24 • 57 min
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Did you get your tickets to Elevate in London?
How does one transition from the fast-paced world of Austin startups to leading a remote-first team in Denver? Find out in our enlightening conversation with Cheryl Spriggs, the Manager of Premier Support at Zapier.
Cheryl opens up about her evolution from an individual contributor to a leadership role, offering candid insights into overcoming imposter syndrome and navigating the tech industry's male-dominated landscape. You'll hear stories of her pioneering efforts, like creating maternity leave policies in her former company, and how embracing neurodiversity has transformed her leadership style.
In this episode, we tackle the real-life challenges and opportunities Cheryl faced while managing high-stakes programs and global teams. Learn how she dealt with the fear of failure and leaned into self-validation, trusting that her colleagues and leaders believed in her capabilities. Cheryl also shares practical anecdotes about global time zone mishaps and the importance of extending grace to oneself during these professional hurdles. Her journey serves as a masterclass in employee empowerment, particularly in times of organizational changes and personal challenges, emphasizing mentorship and support.
Finally, we discuss the critical role of self-care in leadership. Cheryl shares her personal journey of reducing self-imposed pressure and redefining failure as a learning experience. She talks about the importance of having a supportive network of peers, leaders, and family to maintain a balanced perspective. Cheryl’s narrative is a testament to the power of empathetic and supportive leadership, showcasing how fostering growth and stability, especially among women, can significantly impact team morale and career progression. Join us for an episode filled with empowering lessons on leadership, growth, and self-belief.
Don't forget to check out The Support Human Podcast!
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
AI's Role in Elevating Customer Engagement with Rob Dwyer
Epochal Growth | Empowering Leaders to Create Transformative Change
08/20/24 • 53 min
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Unlock the secrets of AI's transformative power in customer engagement with our special guest, Rob Dwyer, Vice President of Customer Engagement at Customer Direct and HappiTu. Rob brings a wealth of experience from both BPO and technology sectors, shedding light on the nuanced interplay between advanced AI tools and human empathy. Together, we explore the ethical considerations and practical benefits of AI in enhancing customer interactions, moving beyond the limitations of traditional surveys and agent-driven data.
Ever wondered how AI could ease the pressure on support center agents? Discover the fascinating dynamics of modern customer service roles as we discuss the dual challenges faced by agents: delivering exceptional service while generating precise data. Rob offers insights into how AI and automation are revolutionizing post-conversation tasks, allowing agents to concentrate on meaningful engagement. We also reflect on how these technological shifts could redefine the talent landscape in BPO roles, emphasizing the irreplaceable human touch in customer interactions.
Finally, join us for a heartfelt conversation on recognizing potential in unexpected places. Through touching personal stories, we highlight the power of empathy, patience, and encouragement in uncovering hidden talents. We also tackle the complexities of digital communication in today's always-on world, offering strategies to maintain presence and meaningful connections amidst constant notifications. Tune in for a rich discussion that bridges technology, empathy, and the art of human connection in the digital era.
“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama
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FAQ
How many episodes does Epochal Growth | Empowering Leaders to Create Transformative Change have?
Epochal Growth | Empowering Leaders to Create Transformative Change currently has 27 episodes available.
What topics does Epochal Growth | Empowering Leaders to Create Transformative Change cover?
The podcast is about Kindness, Change, Management, Leadership, Growth, Podcasts, Technology, Business and Customer Experience.
What is the most popular episode on Epochal Growth | Empowering Leaders to Create Transformative Change?
The episode title 'Customer-Centricity Through Journey Mapping with Ben McCormack' is the most popular.
What is the average episode length on Epochal Growth | Empowering Leaders to Create Transformative Change?
The average episode length on Epochal Growth | Empowering Leaders to Create Transformative Change is 52 minutes.
How often are episodes of Epochal Growth | Empowering Leaders to Create Transformative Change released?
Episodes of Epochal Growth | Empowering Leaders to Create Transformative Change are typically released every 7 days.
When was the first episode of Epochal Growth | Empowering Leaders to Create Transformative Change?
The first episode of Epochal Growth | Empowering Leaders to Create Transformative Change was released on May 7, 2024.
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