
Enhance.training
Enhance.training
Want to learn and develop more skills to propel your career or business forward? The Enhance.training team share our business knowledge built up over decades of working with top business including Innocent Drinks, Cadburys, Unilever, PA Consulting and many more.
All episodes
Best episodes
Top 10 Enhance.training Episodes
Goodpods has curated a list of the 10 best Enhance.training episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Enhance.training for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Enhance.training episode by adding your comments to the episode page.

05/15/25 • 10 min
Be fair not nice when leading teams and you will effortlessly be a lot more popular and a lot more effective in your job. Getting the balance right is not always easy. You can’t be too nice. You also can’t be a tyrant.
I share critical skills for managing teams effectively, creating connection, building trusting relationships and increasing team performance.
---
Resources
Grab our downloadable booklets and help sheets and access our free webinars. Gain more depth of expertise, build greater confidence and be a better manager quicker. Unlock your potential and lead your team to their best performance. https://enhance.training/team-and-business-management-resources/
---
Be fair not nice when leading others. This is one of the critical management skills to learn early. Managers are told for team leadership, that they need to create connections and relationships with their teams. The type of relationship has a direct impact of team performance.
I share 10 examples of getting the wrong balance that stops effective team management. Learning what is not good is just as important as learning what is good. Be fair not nice when managing others.
Next are six actions to create trusting manager-employee relationships. Building good relationships are essential management skills in business. Be friendly not nice to maintain your authority and the respect others show towards you.
Build strong relationships with the team and between team members and you foster teamwork, co-ordination, trust, communication, collaboration, problem solving and more. It is an amazing feeling to be responsible for transforming a quiet caution team into a lively banter filled environment with great teamwork and high levels of motivation.
Lastly, I go through 10 example behaviours for how to be nice but not too nice. Each of these behaviours are brilliant actions to take at any point and will help you build a good team environment, encourage your team to work hard and smartly, and to value the work that you do for the team. These behaviours translate into increasing team performance which is great for any manager at any level to be responsible for.
If you have any questions on “Be Fair Not Nice When Leading Teams + 10 Team Performance Tactics”, please email me at [email protected] and I will get back to you.
Jess Coles
Enhance.training

06/06/24 • 10 min
Run great weekly team meetings and staff will want to attend, the team meeting will be useful to everyone, and holding the weekly team meeting will actually improve team performance over time compared to not holding them.
I share what I have found works really well for how to run staff meetings effectively. Get better staff meeting ideas and start improving meetings today.
--- Resources
One-on-One Meeting Booklet (13 pages)
Learn exactly how to run brilliant one-on-one meetings for better relationships, increased development and improved indiviudal performance - all of which helps you improve team performance. Learn more here: https://enhance.training/lm-lp/one-on-one-meeting-agenda-ulp030/
----
----
Running team meetings is not easy. There is so many different ways to run weekly team meetings. Too many managers find themselves the only one really talking during the meeting and staff look bored, looking at their phones or otherwise not really engaged.
Effective meetings are where everyone is clear on the purpose of the meeting, everyone is engaged and participates and at the end of the staff meeting, everyone has actions or next steps to go and do.
Team meetings are super useful in increasing communication, co-ordination, support and teamwork. I view weekly team meetings as part of the core foundation of communication and prioritisation needed to improve team performance over time.
How to have a great staff meeting starts with communicating what the meeting will achieve, and what is expected from everyone who attends. Running effective meetings is also about who attends. If they are not going to participate, they don’t need to be in the meeting.
Aim to keep weekly staff meetings short. You have them each week so wasting time is a no no. Create a clear agenda and circulate prior to having the meeting – a key practice in how to run a team meeting effectively.
Effective meeting management should make the meeting about creating actions and improvements in the work the team does. Ensure that each meeting attendee leaves with an action.
The first agenda item sharing results achieved since the previous weekly meeting. Next, set goals to achieve for the next weekly team meeting. Third share challenges and organise help and lastly, celebrate wins and successes.
I go into detail on how to use each agenda item so you know how to run team meetings effectively. Make the weekly team meeting as useful as possible to everyone attending!
If you have any questions on “Run Great Weekly Team Meetings - How to Run Staff Meetings Effectively”, please email me at [email protected] and I will get back to you.
Jess Coles
Enhance.training

Grow Your Team By Coaching Employees – Build 5 Amazing Skills For Great Team Performance
Enhance.training
04/04/24 • 13 min
Grow your team by coaching employees. There are so many benefits to investing your time to help your team members improve what they do and build new skills. Coaching your team is a great way to help build those trickier skills like people management and decision making.
I share employee coaching techniques for 5 high value skills to your employees that will make your job as a manager a lot easier.
---
Team Management Course
Managing teams well is hard work, even when you know exactly what to do. When you have been left to figure things out by yourself, getting good at your job is ten times harder and slower.
Learning great management approaches, knowledge and skills make a huge difference to your effectiveness, your enjoyment and your career progress. Invest in becoming a great manager through our Management Skills Accelerator courses – learn more here: https://enhance.training/msa-usp006
---
Coaching team members is not about telling employees what to do. Coach employees to get them thinking, to build their confidence, to come up with their own solutions. Coaching employees is a combination of listening, asking questions, challenging, and encouraging. How to coach team members starts with the goal of making them the experts.
Coaching team members good problem skills is amazingly useful to managers, as it takes some of the burden off their shoulders and helps the team work faster and get more done. Coaching team members to think through problems, consider options and create solutions with confidence.
Coaching employees for success must include helping them get comfortable with making increasingly difficult decisions. When coaching employees in the workplace start coaching them through the easy often made decisions and progress them towards difficult decisions where there is no easy choice.
When coaching your team members to improve team performance, gaining good project management skills is super valuable. Improvements and change are usually delivered through projects. Knowing how to organise, plan and manage projects, significantly increases individual effectiveness plus increase what a team can achieve.
I know that coaching team members to improve teamwork and their people management skills is a very effective approach. Telling them what to do is a very good starting point. To build skills you need to practice. Through coaching, the individual is much more likely to learn
Make time for employee coaching and mentoring. Doing so increases the motivation, skills and performance of your team as well as gaining a huge amount of respect and appreciation from them. Coaching your team to higher performance, I have found to be extremely effective in multiple teams in a wide range of companies. Make the time to coach your team.
If you have any questions on “Grow Your Team By Coaching Employees – Build 5 Amazing Skills For Great Team Performance”, please email me at [email protected] and I will get back to you.
Jess Coles
Enhance.training

09/19/24 • 9 min
Developing a learning mindset and mastering self-learning at work are critical to developing a management career. Very few managers get formal training which means if you want to get good, a growth mindset is a massive help.
I explain what a learning mindset is, why it is so important to develop for managers and give you 5 tips to help you building a growth mindset at work. The will to learn as quickly as possible is key in how to be a better manager.
----
Additional Resources and Videos you will find useful:
Michael Jordan on failure leading to success https://www.youtube.com/watch?v=Q_EyPX3CD-g
Team Management Course
Managing teams well is hard work, even when you know exactly what to do. When you have been left to figure things out by yourself, getting good at your job is ten times harder and slower.
Learning great management approaches, knowledge and skills make a huge difference to your effectiveness, your enjoyment and your career progress. Invest in becoming a great manager through our Management Skills Accelerator courses – learn more here: https://enhance.training/msa-usp006
----
I think developing a growth mindset for success is a must in leadership and management. There is so much competition, getter better quickly is a key way to stand out. Plus the quicker you learn and improve the more enjoyable managing will become for you and your team.
In my experience, the power of a learning mindset is massive. Few managers get taught, even by their own bosses. Most have to rely on self-learning and get their growth mindset motivation into gear.
Developing a mindset for successful learning starts with your attitude and your mental approach. A growth mindset vs fixed mindset is one that is open to learning, that looks for opportunities to learn and improve from failures and successes. People with a learning mindset believe - at the core of their being - that when they work to learn and improve, they will keep getting better.
Developing a growth mindset does take work. Learning and improving does take work. An incredibly important question – “Do you view the goals you are trying to reach as worth putting in that work?” Is yes, work to build a growth mindset. If no, stop reading.
How to develop learning mindset starts with changing the way you think and react to situations. You can absolutely do this. Look for opportunities to learn: from failures and successes; from all feedback no matter how negative or unrealistic; from others around you – their successes and mistakes; from any opportunity you have.
Take this mindset and you will build resilience, determination and commitment. All very good qualities to have to be successful in whatever you do at work and outside.
I share 5 tips that have been incredibly useful for me to firstly develop a learning mindset and to work at self learning at work; and then to keep putting in the work and effort to find ways to learn from as much as I can.
To be successful, a learning mindset and the will to work are both vital attributes.
If you have any questions on “How The Best Managers Master Self-Learning At Work”, please email me at [email protected] and I will get back to you.
Jess Coles
enhance.training

5 Great Ways to Use Key Result Areas or KRAs to Improve Team Performance and Ownership
Enhance.training
05/23/24 • 9 min
Key result areas or KRAs are a very useful tool to increase employee understanding and accountability for the results they are being asked to deliver. KRAs help better align employees work to wider goals and make better use of resources. At an employee level KRAs focus individuals on delivering results rather than undertaking activity.
Learn what are key result areas and 5 great ways to use key result areas to improve team performance.
---
Key result areas for team direction should align to company strategy and the function or business unit KRAs. Alignment is really important to maximise everyone efforts in the business to hitting targets and goals. I have provided some key result areas examples at company and team levels.
For performance management, less KRAs in number increases the focus – which is good for results. When setting goals for individuals, align these directly to the team KRAs.
Next think about the time periods over which you need the results. Set team KRAs that create the most valuable results to enable the wider function or business goals to be achieved.
Then set individual KRAs which relate directly to their roles and aligned into the team goals. This creates good performance management tools both at a team and individual level. Results are usually easier to track than activity. The KRA in performance management terms should has specific and clear measurable output.
Finally, always spend as much time planning the activities, initiatives and projects that will enable the individual to deliver the results set out in their KRAs. The employee is much more likely to deliver results when they have a clear plan or set of plans to enable them to deliver.
I view this final planning step as super important for success in improving team performance.
Creating good key result areas is a very useful tool to focus time and effort into the right areas. As a manager, you then need to work at keeping the KRAs front of mind and influencing what the team focuses their time and effort on. In the modern workplace, there are so many distractions, new initiatives and shiny projects that forgetting about the KRAs is easy to do unless the manager is constantly reminding the team.
Use KRAs to move employee thinking from activity to delivering results which are more aligned to the wider business.
If you have any questions on “5 Great Ways to Use Key Result Areas or KRAs to Improve Team Performance and Ownership”, please email me at [email protected] and I will get back to you.
Jess Coles
Enhance.training

People Management - Why Consistency is Key to Success & 5 Steps to Build Consistency
Enhance.training
10/19/23 • 10 min
Why consistency is key to success in improving team performance is because consistency creates confidence, trust, belief, safety and ensures team members understand exactly what is expected.
I share 5 steps to master consistency in people management.
---
Team Management Course
Managing teams well is hard work, even when you know exactly what to do. When you have been left to figure things out by yourself, getting good at your job is ten times harder and slower.
Learning great management approaches, knowledge and skills make a huge difference to your effectiveness, your enjoyment and your career progress. Invest in becoming a great manager through our Management Skills Accelerator courses – learn more here: https://enhance.training/msa-usp006
---
Success is all about consistency. The same is true when managing teams. The majority of team members need structure, clears goals and consistent expectations to enable them to consistently perform well and to enjoy their job.
Why consistency is key at work – consistent actions create clear expectations, certainty, and trust. The power of consistency helps team members get better at their roles and delivers higher team performance as everyone know what to expect and how to deliver against those expectations.
When the manager’s actions behaviours and decisions are aligned with the key goals of the team, the manager reinforces expectations and the importance of the team direction. This is how consistency builds confidence in a team.
Master the art of consistency in people management with 5 steps I try to use when increasing team performance and building higher performing teams.
The first step is using your values as reference points to harness the power of consistency in leadership. Doing so keeps your decisions, actions and behaviours in line with the goals you have agreed with the team.
Second, communicate a clear vision and repeatedly communicate it. The messaging consistency is key.
Third, for how to be consistent, always check alignment between your actions and decisions and the direction of the team and its goals.
Fourth, the power of being consistent with your behaviour as a manager is huge and helps team performance significantly.
Finally, to improve your people management skills, keep practicing, adjusting what you do and repeating. Practice will consistently improve your skills. That is why consistency is key in building strong management skills just like any skill.
If you have any questions on “People Management - Why Consistency is Key to Success & 5 Steps to Achieve Consistency”, please leave them in the comments section below and I will get back to you.
Jess
Enhance.training

02/09/23 • 13 min
How to give a great presentation at work is a key skill to learn for any manager. I will be sharing 9 presentation tips to help you improve your presentation skills, and 3 tips to practice presenting so you can learn how to present like a pro at work.
You will be giving presentations regularly – informally to small groups of your team through to much more formal presentations to larger audiences. Per a Forbes survey, 70% of managers say presentation skills are critical for career success.
---
Gain Career Changing Management Expertise
Access over 200 articles, podcasts and videos dedicated to helping you gain people and management expertise to lead any team to their best performance. Get access to downloads, webinars, live workshops, offers and more. Click here to learn more https://enhance.training/management-skills-hub-ulp000/
Courses for Managers to Increase Team Performance & Results
The quickest, easiest and cheapest way to improve team results is to improve the management of the team. Learn the management skills and approach that created multiple high performing teams, won “Best Team” prizes and added millions in value. https://enhance.training/msa-usp006/
---
When you need to use your presentation skills at work, there are three main areas to consider:
1. The purpose of your presentation
2. How to manage your emotions before and during the presentation
3. Our body language and use of voice while presenting at work
The first presentation tip is to really think about your audience and what they want from your presentation. Address what they want as clearly as possible. Or this might be educating your audience on what they need but don’t know about yet.
When giving a presentation at work, it is very useful to know what the purpose is behind giving the presentation. This helps you structure your presentation to fulfil its purpose.
When thinking about how to do presentation at work, particularly when you are using slides, limit the number of key messages you are giving otherwise the audience will forget half of them. We also have a lot more tips on structuring so you know how to present like a pro.
Managing your own emotions, fears and anxieties before and during giving a presentation at work is also key, particularly if you have not had presentation skills training. I share times on how to manage your voice and body language.
Then to end, I share tips on how to practice a presentation. There is lots that you can do to prepare and practice your presentation so that it comes across much more naturally and you are a lot more confident when presenting.
Presenting at work is a vital skill to progress your career (70% confirmed this in a Forbes survey) so do that the time to improve your skills.
Enhance.training

How To Create A Project Plan that Works in 9 Easy Steps
Enhance.training
08/04/22 • 12 min
How to create a project plan that you manager will sign off is not as hard as you might think.
It doesn’t matter if the project is big or small, include 8 these eight project plan components, and you will be set up to successfully deliver your project and have everything to needed to convince your manager and other stakeholders to sign off your project plan.
When thinking about how to write a project plan THE critical starting point is to decide on the project goals and scope. The scope and deliverables need to be written down, shared and agreed before you do anything else. So many projects come unstuck because of vague goals or changing goals.
When creating a project plan, explain why the project is going to help the business, the department, and the team. Explain why the project supports at least one of the company objectives. Detail the benefits of completing the project from the company’s point of view. This helps sell the project and overcome vested interests and the status quo.
Within how to make a project plan, you must outline the timeframes. Most projects are time critical within companies, so clear deadlines and milestones are important to in in the project plan and important to achieve.
The next step that I always find useful in how to plan a project is to map out all the people involved in the project and who will be affected by the project. How will support your project and who will oppose it and why? What can you do reduce any opposition?
Once you have these steps completed, the next step in how to create a project plan is planning and securing the resources. Key is getting the right people and skills at the right time to ensure your project is successful. You will also need to think about funding, management support and other experts that will need to input into the project.
Once you have your project team – get them involved in planning the steps, activities and tasks needed to reach the project goals. Your team are the experts and you want them engaged and owning the project alongside you. Ask them to work through the project planning steps to create a clear roadmap of how the project team is going to deliver the results.
When you know the goals, the timing, the resources and the steps you want to follow, you are able to create a project budget and check it is withing your overall total spend allocated to the project. Change the activities, resources and timings until you are within your project spend total.
You have everything in place and a strong project plan to get final project signoff. A strong project plan creates confidence in the team’s ability to deliver the results promised.
Finally, after creating a project management plan you can start implementing your plan – the project execution phase. Work your plan!
Enjoy the less stress and more successful projects!

How to Write a CV for Professionals
Enhance.training
07/07/22 • 16 min
How to Write a CV For Professionals to consistently get interviews for the jobs you really want demands a slightly different approach. Updating your CV and hoping this will get you to interview is not enough.
When you write your CV, you are giving the reader an example of your work. The CV writing skills you demonstrate are another area you can compete on - in addition to what you have done – which give the reader an indication of your likely work skills and approach.
How you write your CV for professional roles gives the hiring manager personal experience with quite a few of your skills - which will trump anything you write down on your CV.
People going for professional roles have had to study hard and gain specific qualifications. They get paid well and professional jobs have great career development opportunities. These factors make them very competitive as a lot of people want these great jobs.
On top of that, professionals have good written communication skills and can effectively articulate their skills to a hiring manager. These skills and the fact that they are hard-working and are good at learning, means developing strong CV Writing skills is even more important.
When thinking about How to write a cv for professionals there are 7 skills that you can and should demonstrate when you write a cv for professionals.
Each of these skills are desirable, and being able to demonstrate them on you CV will put you ahead of those who just state them on their CV.
I cover cv writing tips for experienced professionals, so you send positive hidden messages to the reader of your CV. Your CV is an example of your work, so the look, the professionalism, the structure of your CV plus your written communication skills, the persuasion used, the proof you offer etc all combine to provide a strong impression of you.
The assumption is that the skills used (or lack of them) in writing your CV will translate directly and be used while doing the job being applied for.
So when thinking how to how to write a good resume, you must think about the impression the example of your work will give.
CV Writing for professionals covers a number of preparation steps you should take before you even start writing your CV. Omit these and you will almost guarantee yourself an average CV at best.
How to write a resume that will get you hired need to start with going through all your experience with a fine tooth comb and building lots of credible examples so you can demonstrate or prove the skills you claim you have.
Next when thinking about how to write a cv for experienced professionals is that you must choose a target role before writing your CV. You need to be specific. Marketing Manager is not enough. In what sort of company? With what development opportunities? B2C or B2B? Products or Services?
Get as specific as possible. Then you are in a good position to work out the problems that this role will have to overcome. When you understand the problems, you can write a CV focused on demonstrating you can solve those problems.
Watch the video to find out more about these steps and 8 other crucial steps plus other cv tips for experienced professionals.
Give yourself the best chance of getting to interview again and again for exactly the job you want!

03/13/25 • 11 min
There are lots of people problems managers can’t ignore if they want to have a happy and productive team. People problems in your team usually get worst over time if left alone and they will easily damage team performance.
I share THE top 5 people problems managers shouldn’t ignore (in my opinion).
---
How to Manager Difficult Employees (1 Day Course)
Learn how to manage and improve any difficult, underperforming or problematic employees quickly and effectively.
Find out more here https://enhance.training/lp/manage-difficult-people-usp015/
---
The first people problem managers can’t ignore is bullying and any behaviour intended to put others down. Any form of bullying that the manager ignores is deadly. No action will destroy team trust, motivation and performance. This drop in performance can be quick and dramatic with these people problems at work.
Always take actions quickly to stop any form of bullying in your team. It is one of the worst people problems that impact performance.
The second of the people problems to always look out for is individual undermining team members or you. Undermining can take many forms – usually a pattern of behaviour to attack another person credibility, confidence, standing etc. Use an escalating set of steps to make it unappealing for undermining to happen in your team.
The third of the people problems managers need to spot is individuals taking credit for others work. This behaviour damages trust, relationships and teamwork. For those take credit for others work, they may get short term gains, but they nearly always lose out long term. Demonstrate how to give credit by praising good work, ideas and actions across your team publicly. Don’t put up with team member unfairly taking credit.
Fourth of the people problems that kill team performance is no or poor communication. Communication is at the heart of relationships, co-ordination, collaboration, teamwork, solution building and more. I share 7 actions to encourage more communication within your teams. Help coach team members who struggle to communicating and give them opportunities to practice.
Fifth of the damaging people problems for managers is conflicts between team members. Conflicts can arise for all sorts of reasons. Often it is not the fault of those in conflict. As a manager you are very well placed to help all parties resolve conflicts quickly, fairly and openly. I share steps to take.
If you have any questions on “The Top 5 People Problems Managers Can’t Ignore For Happy & Productive Teams” please email me at [email protected] and I will get back to you.
Jess Coles
Enhance.training
Show more best episodes

Show more best episodes
FAQ
How many episodes does Enhance.training have?
Enhance.training currently has 239 episodes available.
What topics does Enhance.training cover?
The podcast is about Management, Interview, Entrepreneurship, Business Management, Podcasts, Jobs, Business, Entrepreneurial and Careers.
What is the most popular episode on Enhance.training?
The episode title 'Run Great Weekly Team Meetings - How to Run Staff Meetings Effectively' is the most popular.
What is the average episode length on Enhance.training?
The average episode length on Enhance.training is 12 minutes.
How often are episodes of Enhance.training released?
Episodes of Enhance.training are typically released every 7 days.
When was the first episode of Enhance.training?
The first episode of Enhance.training was released on Jun 7, 2020.
Show more FAQ

Show more FAQ