Employing Differences

"Yeah, we got it on paper. But we didn't get it in, as you might say, 'people's hearts and minds'. We didn't get it in a way that shows up in people's behavior, or that results in compliance or support of whatever the thing was that we were working toward."
Paul & Karen discuss the impacts of ways of working together on being together.

"The first thing we want to say is let's get away from the ‘Do you have to?’ or ‘Are you willing to?’ and really live in the space of ‘Can you?’"
Paul & Karen talk about obligation, willingness, and capacity.

"As a facilitator, if I'm noticing that the patterns in the way that the group is working is not helping the group move forward towards its goals, it's usually useful to say something about that. In a way that the group can hear, in a way that isn't shutting people down, it isn't demeaning."
Paul & Karen discuss the impact a facilitator’s words can have.
Miki Kashtan’s The Highest Common Denominator

"And so what we want to do is not be afraid of it, not run away from it. And also not drag them into the deep end of it. Or bring ours in with them. But to be curious and check in. Express, somehow, sympathy, of whatever sort makes sense to you. Offer what you can. "
Paul & Karen discuss coming back to the workplace after experiencing grief.
Here's Karen's grief journey, as we talked about in this episode.

"Don't take away someone's coping strategy without giving them something else that works for them."
Karen & Paul talk about working with people who are dealing with difficulty in ways that are causing problems for those around them.