DP 055: Communication Challenges at a Student Call Center with James Hanks

At universities everywhere, thousands of dollars ride on the effort of student callers. Having a pool of workers to call prospects can be a dream or a headache. It all comes down to leadership. James Hanks knows what it takes to keep a group of undergraduates showing up and giving it their all. As the Lead Manager of Mississippi State University Bulldog Calling Center, James shares what he’s learned during his rise from student caller to team leader.