Doing Customer Experience Right‬ with Stacy Sherman - 6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

09/26/21 • 29 min

Doing Customer Experience Right‬ with Stacy Sherman

Are you using social media to build customer relationships, enhance customer service and gain competitive insights? , a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing), provides customer experience tactics that you likely never knew. Huffington Post has named Madalyn one of . Highlights: *What customer experience means in a digital world *Why you cannot ignore social media *Ways to personalize messaging *The value of listening and tools *Tactics to humanize business Learn more about Stacy Sherman and Madalyn Sklar at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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5. Bringing The Human Back In Human Resources Featuring Dan Naiman

Stacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan’s human-centric approach to employee and customer experience as well as the importance of creating a corporate culture, where employees feel valued and empowered. Key Takeaways: -Look at the human side of change and partner with leadership to drive an employee experience, which results in excitement and engagement. -The employee experience begins before colleagues step foot into the company. Companies need to continually evolve their employee experience to attract and retain them. -Read more About: Dan Naiman is HR Lead, Corporate Affairs at Pfizer as well as a Human Resources professional with global HR and consulting experience. His professional experience also includes regional HR leadership with strategic human resources development, change management leadership, and program execution. is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue. Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

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7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran

How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top. Ashok Ramachandran, CEO, and President at , is known for leading organizations to achieve profitable success while caring for employees as a first priority. During the episode, you'll hear: How to get employees to deliver excellence even when no one is watching Proven tactics and skills to achieve revenue growth while leading with a heart Examples of brands doing experiences right and best practices How different generations (Gen X, Gen Z, etc) and cultures can better work together Inspirational advice - what he'd tell younger self based on what he knows now as a CEO. Learn more about Stacy Sherman and Ashok Ramachandran at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .