S4 Episode 16: Umang Patel from Microsoft and Dr Simon Wallace from Nuance on the future of healthcare

07/03/22 • 45 min

I've always been fascinated by how technology can improve healthcare, and over the years at my keynote talks, audiences have asked me for my view of what's next.
Finally, I managed to grab two leading figures on this subject: Dr Simon Wallace, Chief Clinical Information Officer at Nuance Communications, and Umang Patel, Chief Clinical Information Officer at Microsoft to help explain this important topic.

Simon is a GP & public health doctor providing consultancy services to healthcare organisations. He has 20 years of commercial experience modernising & improving the delivery of healthcare.

Previously he was at Hutchison 3G, AXA, GSK & Worldcare UK.

Umang has worked across commercial and public sectors in healthcare both from payor and provider perspectives and was an early employee at Babylon Health, commercial leader at Aviva, and a NHS Leadership Academy Fellow and practising clinician at Frimley Health.
On the back of the news that Microsoft has agreed to acquire Nuance Communications for $19.7 billion and the transaction is now approved and complete, I spoke to Simon and Umang about how significant this alliance is for the future of digital health.

They are both passionate clinicians and have a deep understanding of how healthcare will be improved with the use of the latest technologies.
I managed to ask many of my "What's the future of healthcare" questions I've wanted to ask for a while, and also confirmed some of my futurist predictions.
In this wide-ranging chat, we covered:

The Nuance & Microsoft Alliance
Nuance & conversational AI
Future health plans from Microsoft
Can technology restore the NHS to full health?
Open data vs patient privacy
The power of AI in transforming healthcare
What we've learned from the pandemic about driving innovation
The success of the NHS app
Importing fitness data into health systems
The untapped power of speech & AI in healthcare
What does the Healthcare Professional of the future look like?
What does the Hospital of the future look like?
The promise of a "digital pill"
Using voice to establish patient wellbeing
Simon's & Umang's proudest projects
3 Actionable things to better understand the benefits of digital health solutions

Resources mentioned on the show
United Nation The Case for Integrating Ireland
Better Off Dead: Jack Reacher
Karen Jacobsen - "Aussie Karen" Siri voice
More on our guests

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Simon is a GP & public health doctor providing consultancy services to healthcare organisations. He has 20 years of commercial experience modernising & improving the delivery of healthcare.

Previously he was at Hutchison 3G, AXA, GSK & Worldcare UK.

The Nuance & Microsoft Alliance
Nuance & conversational AI
Future health plans from Microsoft
Can technology restore the NHS to full health?
Open data vs patient privacy
The power of AI in transforming healthcare
What we've learned from the pandemic about driving innovation
The success of the NHS app
Importing fitness data into health systems
The untapped power of speech & AI in healthcare
What does the Healthcare Professional of the future look like?
What does the Hospital of the future look like?
The promise of a "digital pill"
Using voice to establish patient wellbeing
Simon's & Umang's proudest projects
3 Actionable things to better understand the benefits of digital health solutions

Resources mentioned on the show
United Nation The Case for Integrating Ireland
Better Off Dead: Jack Reacher
Karen Jacobsen - "Aussie Karen" Siri voice
More on our guests

Previous Episode

S4 Episode 15: Chris Waiting from The Conversation on the future of trusted media sources

In a world full of misinformation, which media sources can you trust?
Enter The Conversation, an independent source of news analysis and informed comment written by academic experts, working with professional journalists who help share their knowledge with the world and deliver truthful stories that anyone can read and understand.
To learn more about this unique resource, I spoke with Chris Waiting, Chief Executive Officer of The Conversation UK.

Chris previously held senior management positions at the BBC and more recently at the Associated Press. He holds an MA from the University of Cambridge and an MBA from the London Business School.
We discussed a number of important topics including:

How The Conversation democratises knowledge
Conversation's roots in Australia
How The Conversation addresses the decline in media trust
How The Conversation differs from mainstream media
The Future of Journalism in the age of misinformation
The rise of Fake News
How data influences the stories covered
The tagline "Academic rigour, journalistic flair"
The business model
Fact-checking stories

Resources mentioned in the show
Tim Marshall - Prisoners of Geography

More on Chris
Chris on LinkedIn
Chris on Twitter
The Conversation website

Next Episode

S4 Episode 17: Christina Kosmowski from LogicMonitor on the future of customer success

What does playing soccer in your youth have to do with being the CEO of a high-growth tech company? If you’re Christina Kosmowski from LogicMonitor then it has everything to do with how to coach a team for success. Christiana was an early employee at Salesforce where she helped to develop their customer success program, and later did the same at Slack.

Her Twitter bio describes her as a customer-obsessed CEO changing the very role of IT with customers at the centre. She is a Wife, Mother, Engineer, STEM advocate, and Soccer lover.

As CEO of LogicMonitor, Christina is responsible for accelerating the company’s hypergrowth and delivering on its brand promise of helping C-level executives and their teams thrive through transformation.

Prior to assuming the role of CEO, Christina served as LogicMonitor’s President, leading go-to-market strategy, R&D, customer success and operations.

Christina came to LogicMonitor from Slack, where she spent four years building and leading Customer Success and Enterprise Go To Market Teams and also spent 15 years at Salesforce, where she oversaw functions including renewals, consulting, support and customer success.

This is s a fascinating episode to peek inside the workings of a successful Software as a Service company and understand how they delight customers.

In this episode we covered:

The difference between customer success and customer service
The difference with a Software as a Service business
Biggest learnings from Customer Success teams at Slack and Salesforce
Becoming a customer-obsessed CEO
Sharing insights across clients by connecting them
Collaborating with clients
Christina’s authentic personal brand
Lessons from the pandemic
The “where is Christina” channel in Slack
Adapting management styles due to the pandemic
Analysing customer losses
How Christina’s engineering training has helped her career
What Christina said “yes” to multiple opportunities
Advice for secondary school students
The influence of soccer on leading teams
Why human relationships should be an industry priority
Christina’s Personal “board of advisors”
Selecting mentors
The best piece of business advice ever given
Innovation at Logic Monitor
Best practices to develop a customer success program
Promoting STEM in schools
Connecting the sales & engineering teams
What’s the future of customer success?
Quickfire round
Three Actionable tips to delight your customers

Resources mentioned on the show
The Leader you want to be - Amy Jen Su

More on Christina
Christina on LinkedIn
Christina on Twitter

Digitally Curious - S4 Episode 16: Umang Patel from Microsoft and Dr Simon Wallace from Nuance on the future of healthcare

Transcript

Voiceover00:00:01.649

Welcome to The Actionable Futurist® Podcast, a show all about the near term future with practical and actionable advice from a range of global experts to help you stay ahead of the curve. Every episode answers the question what's the future? with voices and opinions that need to be heard. Your host is international Keynote Speaker and The Actionable Futurist®, Andrew Grill.

Andrew Grill00:00:30.059

Today's guests