S1 Episode 12: The Future of Retail with Julian Fisher

10/20/19 • 28 min

With the rise and rise of online shopping can the high street survive? To answer this question and others on the future of retail I asked Julian Fisher, CEO of Retail platform Jisp for his expert views.

Julian has enjoyed a varied background in technology, payments and new media, and in 1994 he launched the UK’s first internet exhibition.

Since then his work has remained inexorably linked to the internet and improving sales, payment and issues with compliance together with information solutions for a wide and diverse group of blue-chip companies.
In this episode we discussed:

Can the high street be saved from the threat of Amazon?
The High street vs the internet
What can high street retailers do to prevent extinction?
The last Blockbuster on the planet
Sainsbury's and Argos
The John Lewis online strategy
The problem with showrooming
Meeting consumer demands in-store
John Lewis in-store iPhones
The Apple retail experience
Removing the pay-desk
The John Lewis Partnership model
RetailTainment - Retail + Entertainment
Today at Apple - why it works so well
Why a helpful store assistant will make you buy more
How to double transaction revenue
How delivery services are disrupting restaurants
The delivery channel is not important - it's all business
The dark kitchen concept
The latest retail innovations
Using retail data to create better experiences
What will the high street look like in 5-10 years?
The role of cash in retail
How mobile is key for retail
The future retail mix
Three practical tips for retailers

Talk to your staff and customers
Be bold & innovative & fail fast
Make your customers the focus

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Julian has enjoyed a varied background in technology, payments and new media, and in 1994 he launched the UK’s first internet exhibition.

Can the high street be saved from the threat of Amazon?
The High street vs the internet
What can high street retailers do to prevent extinction?
The last Blockbuster on the planet
Sainsbury's and Argos
The John Lewis online strategy
The problem with showrooming
Meeting consumer demands in-store
John Lewis in-store iPhones
The Apple retail experience
Removing the pay-desk
The John Lewis Partnership model
RetailTainment - Retail + Entertainment
Today at Apple - why it works so well
Why a helpful store assistant will make you buy more
How to double transaction revenue
How delivery services are disrupting restaurants
The delivery channel is not important - it's all business
The dark kitchen concept
The latest retail innovations
Using retail data to create better experiences
What will the high street look like in 5-10 years?
The role of cash in retail
How mobile is key for retail
The future retail mix
Three practical tips for retailers

Talk to your staff and customers
Be bold & innovative & fail fast
Make your customers the focus

Previous Episode

S1 Episode 11: The Future of your digital afterlife with Dr Elaine Kasket

In this episode we speak with Dr Elaine Kasket who tells stories about the impact of the digital age on how we live and how we die, and helps others write and speak powerfully about what matters to them.

She is the author of a fascinating book on the subject “All the Ghosts in the Machine” which I had the pleasure of reading ahead of our recording.

In this podcast, you will also learn

· The ethics and privacy of family letters
· The laws of data ownership
· The deceased's right to privacy
· Why you need a digital will
· The need for a Facebook Legacy Contact
· The legal issues around legacy contacts
· Your digital afterlife on other platforms
· Context collapse and personal brand
· Eulogy for a digital stranger
· The DeathTech space
· Are you ready for your own digital afterlife?
· 3 tips to get your digital life in order

Next Episode

S1 Episode 13: The Future of Content Marketing with Eric Fulwiler

Great content that cuts through the noise is key in a disrupted B2B world. In this episode of the podcast, I spoke with Eric Fulwiler who recently joined 11:FS - a financial services transformation company as CMO, overseeing their media and marketing teams across the group.

He spent the last 10 years in digital advertising agencies, most recently as UK Managing Director for US-based VaynerMedia - a creative, media, and production agency.

Before agency life, and as a side hustle along the way, he’s worked on and advised numerous start-ups. He’s a frequent speaker and contributor on the state and future of marketing, brand strategy, and digital media.
We discussed a range of topics including:

What does the 11 stand for in 11:FS?
What does 11FS do?
Are you a consultancy or a tech company
Digital banking is only 1% finished - what's left to do?
How do you differ from the big 4?
Disruptive consulting - disrupting the disruptors
Using podcasts to attract clients and share knowledge
The quality of the content depends on the intent
The Rise of UK Fintech movie
Handling growth vs innovation
Where do the existing banks have an opportunity to change?
Will the challengers get scale before the incumbents get innovation?
Fintech innovation
Natwest Bank's innovation journey
What are your largest challenges as a CMO?
The promise of Open Banking
3 things for next week around content marketing

Put value at the top of the pyramid
Be iterative and reactive
You need to drive business results

Digitally Curious - S1 Episode 12: The Future of Retail with Julian Fisher

Transcript

spk_0: 0:03
Welcome to the Practical Futurist Podcast, a bi weekly show all about the near term future with practical advice from a range of global experts to help you stay ahead of the curve. Every episode answers the question. What's the future ofthe with voices and opinions that need to be heard? Your host is international keynote speaker on Practical Futurist and You Grill. Welcome to Episode 12 of the Practical Futuris podcast. Today's guest is Julian Fisher, CEO of R