Crafting Seamless Journeys: Digital Strategy Meets B2B Customer Experience - Sunil Unni

12/02/24 • 31 min

Join our host, Deepak Sharma, for an engaging discussion with Sunil Unni, VP of Digital Marketing, Strategy and Platforms at Avantor. Explore Sunil's insights on crafting seamless journeys for B2B customer experiences, where digital strategy meets procurement efficiency. Dive into strategies for simplifying complex B2B buying processes, leveraging data integration, and fostering innovation with cutting-edge technologies like agent-based AI. Discover actionable advice on building a strong digital foundation, navigating organizational challenges, and creating a future-ready business culture.

A must-listen for digital leaders aiming to redefine customer experiences and drive digital transformation.

A must-listen for digital leaders aiming to redefine customer experiences and drive digital transformation.

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Chat to Conversations Redefined with Digital and Gen AI - Ashish Garg

Join our host, Deepak Sharma, for a captivating conversation with Ashish Garg, Co-founder & CEO at Eltropy. Discover how Ashish successfully led the transformation of Eltropy, empowering community financial institutions to embrace digital transformation and generative AI. Learn how customer-centered values and a “team of owners” culture were pivotal in reshaping member interactions through anytime, anywhere access, and explore Eltropy’s approach to AI-driven automation, empathy in complex conversations, and ethical leadership in the digital age.

Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.

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Accelerating Healthcare with AI, Balancing Innovation with Ethical Health: Sylvain Hanssen

Join our host, Deepak Sharma, for an engaging discussion with Sylvain Hanssen, Director of Digital Commerce at Phoenix Group. Explore Sylvain's insights on accelerating healthcare with AI, balancing innovation with ethics, and navigating the complexities of healthcare transformation. Discover strategies for responsibly leveraging AI to improve patient outcomes, enhance healthcare professional workflows, and foster trust in a complex ecosystem. Gain actionable advice on transforming operations, creating impactful digital solutions, and driving change with a positive mindset and practical execution.

A must-listen for digital leaders and innovators aiming to redefine healthcare experiences and lead ethical transformations in the digital era.