Digitising high touch, high value financial services with Matt Harvey

04/05/23 • 45 min

In this episode of Digital Matters gravity9 partners Andy Ross and Noel Ady speak with Matt Harvey, Head of Cross Product Sales and Development at NatWest Markets. Matt has worked in financial markets, trading and tech for the last 20 years and now leads electronification at NatWest Markets. In this episode we discuss;

Digitising high touch, high value human services without electronifying it out of existence.
Developing the supplier, customer relationship into a partnership.
How the financial market is commoditising development.
Making technology natural to the process and not forcing it on the market.
Structuring information through suitable technology solutions.
Client acceptance of solutions and how to facilitate this.

Subscribe to our podcast for all the latest episodes and our library of past discussions.
Apologies for some sound issues experienced within this episode.

Digitising high touch, high value human services without electronifying it out of existence.
Developing the supplier, customer relationship into a partnership.
How the financial market is commoditising development.
Making technology natural to the process and not forcing it on the market.
Structuring information through suitable technology solutions.
Client acceptance of solutions and how to facilitate this.

Subscribe to our podcast for all the latest episodes and our library of past discussions.
Apologies for some sound issues experienced within this episode.

Previous Episode

How AMH are breaking the industry with their digital customer first approach to transformation

In this episode of Digital Matters gravity9 partners Andy Ross and Noel Ady speak with Chief Technology officer at AMH. Philip is a seasoned, hands-on entrepreneurial software and systems executive with a 20-year record of success designing, building and completing innovative business & technology solutions with an acute focus on user experience. Philip discusses his role at AMH and the digital transformation programme they are part way through in creating a truly customer first business. In this podcast we discuss;

How to break the industry - turning the residential lettings industry into a digital customer service business
Why the customer comes first and how to champion the customer experience
The importance of getting the foundations right, and why stripping back to the core components before starting the new build - utilising domain driven design, event based architecture, true microservices
Why having a team who believe in the vision and a digital partner who you can trust and tell the truth so is crucial
Designing a platform for the business you want to be rather than what you currently are
And most importantly, "Don't pave the cow path" - you'll have to listen.

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Next Episode

Creating a Challenger Business with Rob Kerr

In this episode hosts Andy Ross and Noel Ady speak with Managing Director or Sero Future Limited, Rob Kerr. A dynamic leader with a passion for delivering growth through the energy transition, Rob has over 15 yrs experience in the Energy sector and with that has developed a reputation for challenging the status quo, After spearheading the creation of a blue chip enterprise, challenger business Rob discusses the key to delivering successful change and how large corporations really can become disruptors. In this episode we learn;

How culture is the key to delivering change, and why is is often the biggest hurdle to overcome.
The challenge of not reverting to ingrained processes 'challenger organ rejection'.
How cash restrictions can be the making of a challenger business - remove the risk, increase the innovation.
How getting the customer experience right will both retain customer and reduce costs.
How to create a supportive Ecosystem.

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