S11: #107: To Bot or Not to Bot? The Rise of AI Chatbots in Healthcare in the Wake of COVID-19
05/26/20 • 31 min
When you visit a website, do you use the navigation menu? Or do you head to the lower right corner of your screen? T hat corner is where a little bit of internet magic happens and it’s becoming more prevalent, and having a great impact, in healthcare. It’s where you can get the answers and information you need just by typing in a few simple words or a question.
That little chatbot can be repeated millions and billions of times and provide more natural human interactions and benefits to both the users and the organization that deployed it.
To learn more about this technology and how it’s being applied in healthcare, I invited Dr. John Reeves to come share some insights.
Dr. Reeves is a global expert in the application of conversational AI to healthcare. He has over 25 years of experience as an engineer, primary care physician, and entrepreneur. He’s the CEO and founder of ConversationHealth, which is transforming how life sciences companies engage their patients and healthcare professionals through virtual conversations. Their company has developed a Pharma-specific SaaS platform that powers these human-like experiences across text, voice, and digital human channels, and he’s here to discuss some top tips about what companies should be thinking about when it comes to developing a chatbot solution of their own.
John and his team put together a download we’re going to discuss - and I just want to remind you that the download and links to everything we discuss can be found in the show notes of your podcast player and at our website at digitalhealthtoday.com/podcasts.
You can also find everything at our second home on Health Podcast Network on healthpodcastnetwork.com - along with hundreds of great episodes from outstanding podcasts across healthcare. Be sure to check that out.
Episode Download:
Links and Resources:
- Connect with Dr. John Reeves: LinkedIn
- Connect with Conversation Health: Website | Twitter | LinkedIn
Connect on Digital Health Today:
Browse Episodes | Twitter | Linkedin | Facebook | Instagram
Connect on Health Podcast Network:
Browse Shows | Linkedin | Twitter | Facebook | Instagram
Digital Health Today is made possible by the support of our sponsors. Thank you to:
- Almirall Digital Garden
- Bayer G4A
- Cedars-Sinai Accelerator
- Medable
- University of Chicago - Master of Science in Biomedical Informatics
Learn more about your ad choices. Visit megaphone.fm/adchoices
When you visit a website, do you use the navigation menu? Or do you head to the lower right corner of your screen? T hat corner is where a little bit of internet magic happens and it’s becoming more prevalent, and having a great impact, in healthcare. It’s where you can get the answers and information you need just by typing in a few simple words or a question.
That little chatbot can be repeated millions and billions of times and provide more natural human interactions and benefits to both the users and the organization that deployed it.
To learn more about this technology and how it’s being applied in healthcare, I invited Dr. John Reeves to come share some insights.
Dr. Reeves is a global expert in the application of conversational AI to healthcare. He has over 25 years of experience as an engineer, primary care physician, and entrepreneur. He’s the CEO and founder of ConversationHealth, which is transforming how life sciences companies engage their patients and healthcare professionals through virtual conversations. Their company has developed a Pharma-specific SaaS platform that powers these human-like experiences across text, voice, and digital human channels, and he’s here to discuss some top tips about what companies should be thinking about when it comes to developing a chatbot solution of their own.
John and his team put together a download we’re going to discuss - and I just want to remind you that the download and links to everything we discuss can be found in the show notes of your podcast player and at our website at digitalhealthtoday.com/podcasts.
You can also find everything at our second home on Health Podcast Network on healthpodcastnetwork.com - along with hundreds of great episodes from outstanding podcasts across healthcare. Be sure to check that out.
Episode Download:
Links and Resources:
- Connect with Dr. John Reeves: LinkedIn
- Connect with Conversation Health: Website | Twitter | LinkedIn
Connect on Digital Health Today:
Browse Episodes | Twitter | Linkedin | Facebook | Instagram
Connect on Health Podcast Network:
Browse Shows | Linkedin | Twitter | Facebook | Instagram
Digital Health Today is made possible by the support of our sponsors. Thank you to:
- Almirall Digital Garden
- Bayer G4A
- Cedars-Sinai Accelerator
- Medable
- University of Chicago - Master of Science in Biomedical Informatics
Learn more about your ad choices. Visit megaphone.fm/adchoices
Previous Episode
S11: #106: What Individuals and Organizations Can Do To Survive And Thrive In Times Of Crisis
With the combination of the Covid crisis and the increased awareness of mental health in the month of May (which is #MentalHealthAwarenessMonth) I wanted to dig deeper into mental health and find out what we can do as individuals and organizations to resource ourselves and those around us.
Guest: Dr. William Kassler, Deputy Health Officer and Lead Population Health Officer at IBM Watson Health.
Dr. Kassler has held a variety of roles at Centers for Medicare and Medicaid Services (CMS), New Hampshire Department of Health and Human Services, and the Centers for Disease Control and Prevention (CDC). Dr. Kassler has received numerous awards from the United States Public Health Service, including the Surgeon General’s Meritorious Service Award, and the Bi-State Primary Care Association President’s Award for “unyielding dedication to community-based access to care for the poor and disadvantaged.” We certainly appreciate his dedication to serving people from across our communities.
He’s still a practicing internist and continues to hold office hours in his role at IBM.
In this episode, we discuss the role of self-care in developing resilience to conquer fear.
Links and Resources Mentioned:
- Connect with Dr. William Kassler: Twitter | LinkedIn
- Connect with IBM: Website | Twitter
- 2017 National Survey on Drug Use and Health (NSDUH)
- How technology and data can improve access to mental health resources
- Protecting mental health during a pandemic- By Dr. William Kassler
- IBM.biz/covidhealth - Confronting the Coronavirus - The Latest on IBM's Efforts
- Empower your remote workforce during COVID-19
- GRIT Mobile Tool For Veterans - Getting Results in Transition
Connect on Digital Health Today:
Browse Episodes | Twitter | Linkedin | Facebook | Instagram
Connect on Health Podcast Network:
Browse Shows | Linkedin | Twitter | Facebook | Instagram
Digital Health Today is made possible by the support of our sponsors. Thank you to:
- Almirall Digital Garden
- Bayer G4A
- Cedars-Sinai Accelerator
- Medable
- University of Chicago - Master of Science in Biomedical Informatics
Learn more about your ad choices. Visit megaphone.fm/adchoices
Next Episode
Coffee Talk: How Innovative Companies can Partner with a Global Pharma Brand
For this special Coffee Talk, I invited Sophie Park, Chief Strategist for Bayer G4A Partnerships to discuss the opportunities for innovative companies to grow and partner with a global pharma company.
The Bayer G4A program has continued to grow and succeed since 2013, and it has evolved to adapt to changing market forces, new business priorities and the unprecedented acceleration of innovation that has taken place at the intersection of health and technology.
One of the challenges when an organization has a long history of success like that is that people begin to automatically associate what they knew about the program in previous years, and then overlay that to make presumptions about what the program is like this year. For example - a lot of people think that G4A is simply an accelerator for early stage startups. In actual fact, they also have a very powerful partnership program which is designed to attract companies that can participate in joint ventures, commercial partnerships or even majority investments.
In this episode, we dispel some of these myths and give more insights on the progress and success of the G4A program and family.
Learn more about Bayer G4A Partnership
Links and Resources:
Connect on Digital Health Today:
Browse Episodes | Twitter | Linkedin | Facebook | Instagram
Connect on Health Podcast Network:
Browse Shows | Linkedin | Twitter | Facebook | Instagram
Digital Health Today is made possible by the support of our sponsors. Thank you to
- University of Chicago - Master of Science in Biomedical Informatics
- Almirall Digital Garden
- Bayer G4A
- Cedars-Sinai Accelerator
- Medable
Learn more about your ad choices. Visit megaphone.fm/adchoices
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/digital-health-today-360-with-dan-kendall-56723/s11-107-to-bot-or-not-to-bot-the-rise-of-ai-chatbots-in-healthcare-in-11100077"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to s11: #107: to bot or not to bot? the rise of ai chatbots in healthcare in the wake of covid-19 on goodpods" style="width: 225px" /> </a>
Copy