Digital Disruption

In this New Year’s episode of the Digital Disruption podcast, hosts Chris Williams and Pete reflect on their 2024 predictions, analyse which came true, and set out their forecasts for 2025.

Key themes from 2024 included:

• AI Disruption: Rapid advancements in AI, particularly in lending and conveyancing, but live adoption in the market lagged behind its technical capabilities.
• New AI-driven Players: While no major challengers entered the mortgage lending space, AI-driven solutions emerged in adjacent markets, such as search and automation.
• Collaboration & Infrastructure Investment: Significant progress was made in fostering cross-industry partnerships, with initiatives such as HDI (Horizontal Digital Integration) accelerating interoperability.
• Faster Home Buying & Remortgaging: While industry discussions intensified, full-scale implementation of "remortgage in a day" and "sale in a week" remains aspirational.
• Organisational Readiness & Talent Shifts: Firms investing in digital strategies and trialling new technologies saw the most progress, with AI, ML, and automation skills becoming highly sought after.

Looking ahead to 2025, the discussion focused on:

• Customer-Centricity: A major shift towards putting consumers at the heart of digital transformation efforts.
• HDI Adoption: Horizontal Digital Integration will drive predictability, improve transaction times, and reshape vendor business models.
• Strategic AI & Automation: Greater investment in AI-driven automation, potentially leading to more end-to-end process automation in remortgaging.
• Blockchain & Secure Transactions: While advancements are expected, full blockchain-based property transactions remain unlikely this year.
• Data Standards & Upfront Information: The role of data integration and standardisation will accelerate, driven by initiatives like the Data Bill.
• Sustainability & the Connected Home: ESG factors and energy efficiency will begin to influence the mortgage and home-buying process.

Chris and Pete conclude by encouraging industry professionals to develop an HDI strategy to remain competitive and avoid digital transformation fatigue. They also note the potential impact of government housing policy in driving digital adoption.

For more insights, visit our website or connect with us on LinkedIn.

• • To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
  • To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
  • For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at [email protected].

In this episode of the Digital Disruption Podcast, hosts Chris Williams and Pete Gatenby delve into the topic of vertical fragmentation and its impact on the UK home buying process. They discuss how isolated digital solutions have led to inefficiencies, delays, and friction in transactions across the property market's ecosystem. With various actors like vendors, lenders, and property firms all affected, the need for a more holistic approach becomes clear.

Chris and Pete introduce Horizontal Digital Integration (HDI) as the solution to the current fragmentation. They highlight the need for interoperability and collaboration across all parties in the ecosystem to improve the customer experience, maintain competitive advantages, and increase efficiency in decision-making. The conversation explores practical steps for businesses to begin implementing HDI, including conducting mapping exercises to assess existing technologies and identifying potential collaborative partners.

The hosts provide real-world examples of HDI in action, such as Zoopla's integration with mortgage brokers and LMS Connells' pilot focusing on upfront data sharing to streamline processes. They also emphasize that organizations of all sizes can play a role in this shift—even those without large technology teams.

The episode concludes with an open invitation for listeners to engage further on HDI and its potential to transform the property market. Additionally, they announce the launch of Novus Strategy and Consulting's new physical newsletter, offering unbiased insights and analysis to support digital transformation in the home buying sector.

This episode is a call to action for stakeholders in the industry to embrace HDI, leverage technology, and put the customer at the heart of their strategies.

For more insights, visit our website or connect with us on LinkedIn.

To connect with Pete on LinkedIn visit - Pete's LinkedIn profile

To connect with Chris on LinkedIn visit - Chris's LinkedIn profile

For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at [email protected].

In this episode of the Digital Disruption Podcast, Chris Williams and Pete Gatenby discuss the challenges and implications of a "strategic disconnect" in digital transformation within the home buying and selling market.

Building on their previous discussion about horizontal digital integration (HDI), they explore how a lack of understanding around HDI and poor communication between strategy and delivery teams can lead to serious consequences.

Key points include:

• Strategic Disconnect: A gap between an organisations strategic goals and the execution by implementation teams, often caused by poor communication and leadership.
• Importance of Interoperability: Aligning business and technical teams is critical to successfully navigating digital transformation and delivering on strategic objectives.
• Key Risks: The risks of not addressing strategic disconnects include disruption from competitors, loss of talent, and a poor customer experience.
• Health Checks & Decision-Making: Regular health checks and quick decision-making processes help prevent strategic misalignment, allowing businesses to stay competitive and agile.

The episode concludes with a reminder about the launch of Novus Strategy and Consulting’s printed newsletter, now available for free.

For more insights, visit our website or connect with us on LinkedIn.

To connect with Pete on LinkedIn visit - Pete's LinkedIn profile

To connect with Chris on LinkedIn visit - Chris's LinkedIn profile

For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at [email protected].

Sucheet Amin is a lawyer and the founder and CEO of inCase, a revolutionary award-winning mobile app platform for law firms looking to enhance their communication with clients.

The theme we explore in this episode is disruption in the legal space and the adoption of technology. We discuss:

• The challenges in the legal sector
• The role of digitial and the importance of adoption
• The 4 things to consider when deploying technology
• Why law firms must act now in improving client communciation

To find out more about inCase visit - https://www.in-case.co.uk/ To connect with Such Amin visit - www.linkedin.com

In this episode I'm joined by Travis Scholes, Commercial Director at LMS and a veteran of process effciency and customer experince.

Having spent over 15 years using lean and agile principles to maximise effciency within operations, all in fincial services settings, Travis brings a wealth of experince and knowledge around transformation.

Topics covered

• Transforming Conveyancing
• Ways of working
• Challenges faced and how to overcome them
• Importance of customer engagement

Travis' LinkedIn - https://www.linkedin.com/in/travis-scholes-85575718a/

LMS' website - https://corporate.lms.com/