Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
Digital Banking Podcast05/19/23 • 77 min
In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and ever-changing environment.
05/19/23 • 77 min
Digital Banking Podcast - Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
Transcript
[00:00:00] Austin Adams: Technologists have to listen to the business first and not be enamored by something they saw at a conference, or they read in a tech magazine or heard a podcast, or whatever it is about some technology function.
[00:00:13] They've got to sit in meaningful dialogue and discussion with the business leaders and ensure that we're listening to the ultimate customer, and what do you think the needs are or what the customer might anticipate and the will
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/digital-banking-podcast-285925/winning-through-empathy-with-austin-adams-retired-cio-of-jp-morgan-cha-36476671"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to winning through empathy, with austin adams, retired cio of jp morgan chase on goodpods" style="width: 225px" /> </a>
Copy