Human Centered Approach to Leadership with Holly O'Driscoll
11/16/20 • 50 min
Human Centered Approach to Leadership with Holly O'Driscoll
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On today’s episode, my special guest is Holly O’Driscoll, an industry expert in the field of Design Thinking and human centered innovation. She is the former Global Design Thinking Leader at Proctor & Gamble and led more than 250 design thinking experiences, often at the request of C-suite executives. She has built a reputation as a master human centered innovation strategist, trainer, and facilitator. Her passions include problem solving, the organizational strategy, unleashing the diversity of people, leadership philosophy, and creating conditions that allow human creativity and curiosity to thrive. She is the founder and CEO of Ampersand Innovation, which is a Design Thinking and human centered innovation strategy consultancy. In addition, she is a globally sought after keynote speaker as well. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Holly shares her story . She defines what “design thinking” is and explains the human centered approach focusing on five principles that were made famous by the Stanford University d. School: Empathy, Definition, Ideation, Prototyping, and Testing. Dr. Orsini talks about his technique in teaching empathy and connecting to a patient. Holly tells us the results of a bad leader, how to fix a bad culture, and how to get people excited about their job. We also learn why Holly would choose to first hire someone with integrity and why she believes leadership is something you can teach. Holly tells us about using the Empathy Map which is focused on sketching out what people are thinking, feeling, saying, and doing on the inside and outside. Find out why Holly prefers deep conversations versus a survey? She shares a story on being vulnerable and how to connect with people.. Holly talks about the “sceptic” in the room. She tells us how important it is to learn the names of people and to connect on a human level. Dr. Orsini shares a funny story when he was in and working as a substitute teacher. We hear inspiring stories from Dr. Orsini about communicating and building relationships and how his "It's All in the Delivery" training program does something called, “see something, say something” We end with Holly telling us the most difficult type of conversation that she’s had, and Dr. Orsini finishes by saying, “People trust people who are real people, not fake people. Be genuine, be real, build the trust, and be humble.” If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Holly O’Driscoll
For More Information:
Resources Mentioned:
Human Centered Approach to Leadership with Holly O'Driscoll
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On today’s episode, my special guest is Holly O’Driscoll, an industry expert in the field of Design Thinking and human centered innovation. She is the former Global Design Thinking Leader at Proctor & Gamble and led more than 250 design thinking experiences, often at the request of C-suite executives. She has built a reputation as a master human centered innovation strategist, trainer, and facilitator. Her passions include problem solving, the organizational strategy, unleashing the diversity of people, leadership philosophy, and creating conditions that allow human creativity and curiosity to thrive. She is the founder and CEO of Ampersand Innovation, which is a Design Thinking and human centered innovation strategy consultancy. In addition, she is a globally sought after keynote speaker as well. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Holly shares her story . She defines what “design thinking” is and explains the human centered approach focusing on five principles that were made famous by the Stanford University d. School: Empathy, Definition, Ideation, Prototyping, and Testing. Dr. Orsini talks about his technique in teaching empathy and connecting to a patient. Holly tells us the results of a bad leader, how to fix a bad culture, and how to get people excited about their job. We also learn why Holly would choose to first hire someone with integrity and why she believes leadership is something you can teach. Holly tells us about using the Empathy Map which is focused on sketching out what people are thinking, feeling, saying, and doing on the inside and outside. Find out why Holly prefers deep conversations versus a survey? She shares a story on being vulnerable and how to connect with people.. Holly talks about the “sceptic” in the room. She tells us how important it is to learn the names of people and to connect on a human level. Dr. Orsini shares a funny story when he was in and working as a substitute teacher. We hear inspiring stories from Dr. Orsini about communicating and building relationships and how his "It's All in the Delivery" training program does something called, “see something, say something” We end with Holly telling us the most difficult type of conversation that she’s had, and Dr. Orsini finishes by saying, “People trust people who are real people, not fake people. Be genuine, be real, build the trust, and be humble.” If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Holly O’Driscoll
For More Information:
Resources Mentioned:
Previous Episode
My Journey with Stillbirth with Debbie Haine
My Journey with Stillbirth with Debbie Haine
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Our special guest today is Debbie Haine. Her daughter, Autumn Joy, was born still in 2011. Somehow out of tragedy, she made it to through the darkest days and came out on other side. Since then she has been a dedicated and tireless advocate of stillbirth rights, promoting research at both state and national levels and working towards improving stillbirth outcomes and awareness. Debbie’s horrific experience regarding the care she received when her daughter was born still led her to push for state and national reform. As a result of her tireless efforts, Governor Chris Christie passed the Autumn Joy Stillborn Research and Dignity Act in 2014. Debbie also founded The 2 Degrees Foundation, a non-profit organization in New Jersey. In March 2020, Loretta Weinburg, Senate Majority Leader, introduced the Stillbirth Resource Center, to help fill many of the gaps related to stillbirth care. Dr. Orsini keeps his promise about two things, that you will be inspired, and you will learn communication techniques that will help you in your personal and professional life.
Debbie shares her story with us, starting from her second trimester checkup when the doctor couldn’t detect Autumn’s heartbeat. On July 8, 2011, she gave birth to Autumn and in her words “nothing can prepare you for the moment that you deliver your dead baby”. She tells us some things that happened in the hospital that did not go very well and the words and actions of people that made things worse. Find out why she felt like she was thrown into a deep, dark ditch and left to find her own way out. Dr. Orsini shares some advice when he teaches patient experience and mentions imagination and compassion. After experiencing the lack of support from the medical community and the uncaring way she felt treated, Debbie’s “Jersey” came out and she said “I’m going to fix this”. We find out what she does, and she explains the Autumn Joy Stillbirth Research and Dignity Act. She tells us that if there was a way to break the stigma associated with stillbirth and make it a safe conversation, women would feel more comfortable. Dr. Orsini shares the all too common story about parents having twins and one is stillbirth and how people often pretend that the other one didn’t really exist. He gives some great advice on what you should say and do in this situation. Debbie tells us all about The 2 Degrees Foundation, how we can help, how to get involved, and where to donate. We end with some incredible words of wisdom from Debbie to healthcare professionals and mothers. If you loved this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Debbie Haine Vijayvergiya
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Resources Mentioned:
Next Episode
Difficult Conversations with Your Teenager with Joshua Wayne
Difficult Conversations with Your Teenager with Joshua Wayne
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Joshua Wayne. For over 25 years he has worked with at-risk foster youth. Once a struggling teen himself, Joshua understands what teens are going through. He speaks across the country to schools and youth organizations on how to help kids today become successful young adults tomorrow. Joshua helps youth face challenges and make smart, empowered decisions as they navigate toward adulthood . He also helps parents, teachers, and others how to best love and support them through the process. He has trained police departments, school districts, state and local governments, and youth organizations on how to work effectively with teens and their families. He is the author of The Simple Parenting Guide to Technology and has been featured as a Life Coach on the Style Network, Joshua is the co-creator with Josh Shipp of the One Caring Adult online community.
Joshua shares his journey as a troubled teen. He explains the phrase, “Every kid is one caring adult away from a being a success story.” Dr. Orsini mentions two important words, “trusting relationship,” that are always brought up in his podcast interviews with people in business and in healthcare. Joshua explains the importance of having a seat at your child's “board of directors” table. He explains the best way to let your kids know that it’s okay to come to you when things get really bad? Joshua shares some great advice about keeping the relationship vital, and current with your children. He explains one piece of advice that he finds helpful - “Can I let go of this?” He talks about the astonishing statistics of suicide in adolescents. Joshua gives advice on how to have a conversation with your children so they will come to you when things are getting bad. Dr. Orsini and Joshua discuss how important having father's in a household is to the well being of children. Joshua shares his advice. Dr. Orsini talks about how important it is for boys and girls to get involved in sports and activities and to have somebody else in their life, like a coach. They discuss the ill effects Joshua has seen with COVID-19, and children not getting the social interaction with virtual learning. We end with Joshua telling us what he thinks is the most difficult conversation any parent or adult would have with their child.
Host:
Dr. Anthony Orsini
Guest:
Joshua Wayne
For More Information:
Resources Mentioned:
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