Conversations about Second Victim Syndrome
02/08/21 • 44 min
Conversations About Second Victim Syndrome with Dr. Susan Wilson
Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Dr. Susan Wilson. After 15 years of practicing Emergency Medicine, she retired from clinical practice, completed her coursework in coaching and formed SJW Professional Coaching Services, LLC with the goal of providing guidance and support to healthcare professionals. Over the past 25 years, Dr. Wilson has seen the evolution of medical practice, witnessing first-hand how the changes in healthcare have impacted her colleagues. She sees professional coaching as an important tool to addressing issues of burnout among healthcare providers. Dr. Wilson is particularly passionate about Second Victim Syndrome, an extremely important topic that most healthcare providers are not aware of but should know about.
Dr. Wilson talks about physician burnout and suicide rates, and discusses a JAMA article about the relationship between resiliency and burnout in physicians. Dr. Orsini and Dr. Wilson discuss Second Victim Syndrome (SVS), why it’s such a problem, and how it affects both providers and patients. We learn about the stages of grief that occur with SVS and the final stage which is moving on, in which people will either thrive, survive, or drop out. If someone needs help, Susan lets us know the best resources on how to get it. She talks about the staggering statistics of physician burnout and Second Victim Syndrome and how many healthcare professionals are actually seeking help. We find out how Susan coaches people through EAP on their journey of feeling better. Since Dr. Orsini and Susan both do a lot of coaching, they share why it is so important to them to help others. We end with Susan telling us the one conversation that is the most difficult and how she approaches it. Also, she gives advice on how to approach that person you care about that may need help, from either physician burnout or SVS If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Susan Wilson
Sponsor:
For More Information:
Resources Mentioned:
SJW Professional Coaching Services, LLC
[email protected]
JAMA Network- “Addressing Burnout-Focus on Systems, Not Resilience”-by Allan H. Goroll, MD
The Orsini Way-Podcast- Episode 109-Dr. Helen Riess
The Busy Leader’s Handbook: How to Lead People and Places That Thrive by Quint Studer
Conversations About Second Victim Syndrome with Dr. Susan Wilson
Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Dr. Susan Wilson. After 15 years of practicing Emergency Medicine, she retired from clinical practice, completed her coursework in coaching and formed SJW Professional Coaching Services, LLC with the goal of providing guidance and support to healthcare professionals. Over the past 25 years, Dr. Wilson has seen the evolution of medical practice, witnessing first-hand how the changes in healthcare have impacted her colleagues. She sees professional coaching as an important tool to addressing issues of burnout among healthcare providers. Dr. Wilson is particularly passionate about Second Victim Syndrome, an extremely important topic that most healthcare providers are not aware of but should know about.
Dr. Wilson talks about physician burnout and suicide rates, and discusses a JAMA article about the relationship between resiliency and burnout in physicians. Dr. Orsini and Dr. Wilson discuss Second Victim Syndrome (SVS), why it’s such a problem, and how it affects both providers and patients. We learn about the stages of grief that occur with SVS and the final stage which is moving on, in which people will either thrive, survive, or drop out. If someone needs help, Susan lets us know the best resources on how to get it. She talks about the staggering statistics of physician burnout and Second Victim Syndrome and how many healthcare professionals are actually seeking help. We find out how Susan coaches people through EAP on their journey of feeling better. Since Dr. Orsini and Susan both do a lot of coaching, they share why it is so important to them to help others. We end with Susan telling us the one conversation that is the most difficult and how she approaches it. Also, she gives advice on how to approach that person you care about that may need help, from either physician burnout or SVS If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Susan Wilson
Sponsor:
For More Information:
Resources Mentioned:
SJW Professional Coaching Services, LLC
[email protected]
JAMA Network- “Addressing Burnout-Focus on Systems, Not Resilience”-by Allan H. Goroll, MD
The Orsini Way-Podcast- Episode 109-Dr. Helen Riess
The Busy Leader’s Handbook: How to Lead People and Places That Thrive by Quint Studer
Previous Episode
Connect and Be Heard with Dr. Kevin Pho
Connect and Be Heard with Kevin Pho
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Dr. Kevin Pho, a board-certified practicing internal medicine physician, nationwide media commentator and author. If you’re in healthcare, you likely know about his website, KevinMD, which he built from scratch in 2004 and now receives 3 million visits per month. Dr. Pho has been named the web’s “Top Social Media Influencer” in healthcare and medicine. The New York Times called KevinMD “a highly-coveted publishing place for doctors and patients.” Forbes called KevinMD “a must-read health blog.” And CNN named @KevinMD one of its five recommended Twitter health feeds. As a highly sought-after keynote speaker, Kevin shares his story with both clinicians and non-clinicians. His signature keynote, “Connect and Be Heard: Make a Difference in Health care with Social Media,” takes the audience through Kevin’s social media journey since 2004. With video, audio, and an emphasis on storytelling, he inspires audiences to use social media and be healthcare influencers.
Dr. Kevin Pho tells us about himself, his journey, and why he started KevinMD. We learn how the idea of KevinMD came about, which started with his blog. He tells us about the percentage of KevinMD visits from patients and non-clinicians and he makes a point to say there is a tremendous thirst for health knowledge since healthcare is the third most popular use on the web. Dr. Orsini and Dr. Pho discuss how there is a lot of “false information” out there on websites, and how doctors need to guide patients to reputable sources of heath information. We learn about Dr. Pho’s take on the future of social media. One of Dr. Pho’s keynote speaking topics is physician and nurse burnout, he tells us his views and gives advice. Dr. Orsini talks about the lectures he has about burnout and using certain communication techniques can reduce burnout. Dr. Pho shares helpful advice for doctors who want to say they’re passionate about something and they want to get into something else. We end with Kevin telling us the most difficult conversations which he has encountered and shares advice on how to navigate through these difficult conversations. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Kevin Pho
Sponsor:
For More Information:
Resources Mentioned:
Next Episode
Positive Culture Change in the Workplace with Siobhan McHale
Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Siobhán McHale, one of the world’s leading experts in culture change in the workplace. Over the past 30 years, she has helped thousands of leaders create more agile and productive workplaces through positive culture change. She is most well-known for steering the radical seven-year culture change project at Australia and New Zealand Banking Group Limited (ANZ) and transforming the organization from the lowest performing bank in Australia into one of the highest performing and most globally admired banks in the world. Her work at ANZ was so incredible, that Professor John Kotter used it as a case study at Harvard Business School. These insider roles have given Siobhán a different perspective on culture change, compared to the views of academics, consultants, and journalists, who are mainly writing on the topic of transformation. The insights she has gained have allowed her to develop a groundbreaking approach to bringing about real and lasting change described in her book, The Insider’s Guide to Culture Change, which has been described by culture pioneer, Carolyn Taylor, as “The most groundbreaking thinking on how to change workplace culture that I’ve seen in many years.”
We start off by learning about Siobhán's journey. and why she defines culture as “how things work around here,” She tells us how she took ANZ from worst to best. Siobhán explains that culture is co-created, and how important communication is at every level. She takes us through the four steps to positive culture change that she describes in her book and explains what she means by “culture disruptor” As Siobhán said in her book, “Culture change is the hardest work you will ever do,. She explains why it’s so hard and why emotional intelligence and the power of roles are essential to positive culture. We end with Siobhán telling us the most difficult type of conversations she’s had in her life and she gives advice on how to navigates through them,. Dr. Orsini shares an old joke about conflict resolution If you enjoyed his podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Siobhán McHale
For More Information:
Resources Mentioned:
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