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Dev Interrupted - Unlocking Employee Engagement and Innovation | ADP’s Chuck Lafferty

Unlocking Employee Engagement and Innovation | ADP’s Chuck Lafferty

Dev Interrupted

04/23/24 • 28 min

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In the last few years, disengagement at work has become a massive issue. We learned from Dr. Andre Martin’s episode that 53% of managers are burnt out and 1 in 3 employees leave their jobs in the first 90 days.

This week, we sat down with Chuck Lafferty, VP of CRM at ADP, to discuss ADP’s approach to employee engagement and innovation. Chuck dives into building trust within teams, innovative techniques like ‘Survey Roulette’ to incorporate user feedback into development, and the critical role of understanding and caring for individuals.

When employees feel valued, heard, and engaged in meaningful work, you see improved productivity and increased job satisfaction. The episode concludes with actionable steps to improve employee engagement through personalized interactions and empathetic leadership.

Episode Highlights:

  • 01:51 How does Chuck define employee engagement?
  • 04:06 Can you measure employee engagement?
  • 12:05 How can managers engage individual developers?
  • 17:16 Survey Roulette and how it helps engage engineering teams.
  • 22:31 Winning in the workplace
  • 23:45 The importance of separating the problem from the person
  • 25:30 How can you improve employee engagement?

Show Notes:

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04/23/24 • 28 min

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Dev Interrupted - Unlocking Employee Engagement and Innovation | ADP’s Chuck Lafferty

Transcript

Chuck Lafferty

Bringing your whole self to work. Every day, you come to work excited to want to be there. You are doing your best work. When you're doing something you love, and you're good at it, that's called a strength. When you're doing something that you don't like doing, but you're good at it, that's called a task. That's gonna burn you out. Think about something that you love doing, but you're not very good at. That's called a hobby. People might no

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