What if I told you your business could be losing thousands of dollars every month—and it’s all because your phone calls aren’t being answered right?
In this episode, host Sarah Beth Herman addresses the vital role that phone support plays in every business, whether you're in healthcare, retail, tech, or dentistry. Did you know that 60% of customers hang up after just one minute on hold, and 70% never call back? Sarah Beth shares insights and real-life examples, including a West Coast dental practice that lost $30,000 in revenue due to poor outsourced phone management. Learn how measuring key metrics like call response times, hold durations, and scheduling efficiency can transform your phone support into a valuable tool for growth.
Discover practical tips for improving customer interactions, building trust, and creating personalized experiences that keep clients and patients loyal.
Key Takeaways Include:
- Why first impressions on the phone are crucial for business success
- Proven strategies for tracking and improving call center performance
- Real examples of how better phone practices increased revenue
- Seven phone support best practices every business should implement today
If you're ready to elevate your phone experience and avoid costly mistakes, this episode is for you.
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Sarah Beth Herman: LinkedIn | Personal Bio | Links
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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.
09/09/24 • 27 min
48 Listeners
5.0
(44)
Dentistry Support® : The Podcast - Are Your Phones Losing You Business?
Transcript
📍 everyone, Welcome back to the show. I am Sarah Beth and today's episode is for any business owner or professional, whether you're in healthcare, retail, tech, or really any industry. We're talking about something so basic, but it's really critical and it can make or break your relationship with your clients, customers, or patients.
I want to start with this. If Have you ever lost a client, or a customer, or even a patient simply because of a bad phone experience? Maybe they were on ho
Episode Comments
4.8
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44 Ratings
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@rosemariebitos
1 week ago
A well trained, well equipped phones team is very essential as the front desk of the dental office. This episode is full of tips and information on the importance of a great phones team, a very helpful guide for dental offices towards success.
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@cindeya29
1 week ago
Sharing knowledge is not about giving people something or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes. Thank you always miss Sarahbeth for enlightening us.
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@nesterlybriceño
1 week ago
Sarah Beth dives deep into the impact of poor phone management, sharing a startling case where a dental practice lost money due to ineffective phone handling. But don’t worry—she’s also packed this episode with actionable insights and proven strategies to turn your phone support into a growth powerhouse. Don’t let missed calls and poor customer interactions cost you another dollar! Listen now to learn how to optimize your phone support and keep your clients and patients coming back for more.
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@valerie98
1 week ago
A great episode, diving into how phone support is vital to your business. Tackling how clients measure the team through phone support ♡
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@shanamine
1 week ago
This is a must-listen for any business leader. This episode is a great reminder of the importance of innovation and staying ahead of the curve in your phone support. Thanks for sharing this.
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@azlvergara
1 week ago
If you love everything about dentistry, this is for you. This podcast is good and informative way to stay connected to the field. Subscribe now and enjoy the latest episode!
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@faith07
1 week ago
Another informative episode! Can't wait to download and listen this new episode.
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@angelmay
1 week ago
thank you for sharing anther great episode. please keep posting. :)
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