Dental Drills Bits

How can you master the art of insurance collections and minimize outstanding claims? In today's episode, Michael and Sandy dive deep into the essentials of managing insurance collections with expert insights that can save your practice valuable time and resources. Sandy explains the critical importance of timely and consistent follow-up on insurance claims and recommends designating a specific day each week for this task to streamline operations.

Meticulous tracking of claims—whether using spreadsheets or software reports—and conducting follow-up every three weeks are essential strategies Sandy advocates for. Sandy warns about the pitfalls of outsourcing insurance management without proper oversight, emphasizing that understanding and smoothly handling these processes within your own practice can lead to tremendous benefits.

What You'll Learn in This Episode:

• Why timely and consistent follow-up on insurance claims is crucial
• Best practices for designating specific days for managing collections tasks
• The benefits of tracking claims meticulously using spreadsheets or software
• The recommended frequency for following up on claims
• What you need to know before considering outsourcing insurance management
• The significance of electronic payments in streamlining your practice operations

Don't miss this opportunity to elevate your practice's efficiency—tune in now!

Sponsors:

Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Tools/Software:

Excel

Dentrix

Brands:

Five Guys

How transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, revealing how targeted investments in specialized programs can significantly enhance your practice’s performance and efficiency.

The duo also shares a wealth of practical advice on implementing effective training within your office, covering everything from verbal skills and role-playing exercises to comprehensive onboarding protocols. Sandy makes a compelling case for the necessity of consistent training, emphasizing how it leads to predictable outcomes, boosts employee retention, and propels overall practice success. They remind practice owners that despite budget challenges, investing in training is pivotal and suggest starting with free resources like podcasts to begin the journey toward excellence.

What You'll Learn in This Episode:

• How structured training programs boost profitability and employee satisfaction.
• The significant differences between trained and untrained employees.
• Practical steps for effective employee training within a dental office.
• The long-term benefits of consistent training and its impact on practice success.
• How to utilize free resources like podcasts for initial training investments.

Ready to elevate your dental practice through strategic training? Don’t miss out on this episode of Dental Drill Bits!

Sponsors:

How can your practice ensure a seamless and enjoyable patient experience from start to finish? In this episode, Michael and Sandy delve into the critical role of effective communication and smooth handoffs in transforming dental visits into positive experiences. They unravel the nuances of ensuring clear, empathetic communication at every touchpoint during the patient's journey, especially during transitions between different stages of their appointments. The conversation is packed with actionable insights on implementing structured handoffs, involving patients in the process, and the importance of using plain language.

Empowering your dental team with tools like detailed scripts and role-playing exercises can dramatically improve patient interactions and build a patient-centered culture. By fostering an environment of empathy, understanding, and clear follow-up communication, practices can elevate their service and retain more patients.

• The impact of clear and empathetic communication on patient experience
• How to involve patients in their care transition process
• Techniques for structuring handoffs within the dental team
• Importance of avoiding technical jargon with patients
• Strategies to validate patient experiences and build trust
• How to ensure clear and effective follow-up on treatments and appointments
• The role of role-playing in refining team communication skills
• Tips for creating a patient-centered culture in the dental office

Don't miss this episode to transform your patient's dental experience from routine to remarkable!

Sponsors:

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Events:

Front Desk Pro - November 15, 2024 New Orleans, Louisiana

Puzzled by a sudden slowdown in your practice after a period of steady growth? In this episode of Dental Drill Bits, Michael and Sandy tackle this very dilemma, driven by a listener's concern about a drop in activity despite continuous marketing efforts. Sandy shines a light on the inevitable ebbs and flows of the dental business, detailing how peaks and valleys are quite common. While it's tempting to look at external factors, she emphasizes that the real key lies with internal operations—how well your team navigates daily tasks, engages with patients, and adheres to promotional schedules can make or break your growth momentum.

With unshakeable opinion and experience, both Michael and Sandy underscore the importance of a rock-solid front office, the urgency of consistent follow-ups, and impeccable communication. They delve into actionable strategies and best practices for maintaining top-notch performance, regardless of external fluctuations. By the end, Sandy empowers practice owners to reclaim the reins of their success, conveying that much of what determines business growth is within their control.

• Why your dental practice might experience sudden drops in activity despite ongoing marketing
• The significance of internal factors—appointment handling, teamwork, and consistent promotional efforts
• How urgent, organized front-office operations contribute to maintaining growth
• Methods for effective communication within a dental team to tackle periods of low activity
• Encouraging insights about controlling your practice's success through proactive management

Ready to turn unpredictable slowdowns into steady growth for your dental practice? Tune into today's conversation!

Sponsors:

Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Marketing:

Google Ads

People:

Taylor Swift

Can you really find the perfect fit for your practice through better interviewing techniques? In this episode of Dental Drill Bits, Michael and Sandy uncover effective hiring strategies that can transform how you build your team. They explore the essentials of preparation, from the types of questions that reveal a candidate’s true nature to the value of incorporating personality and intelligence tests. You'll learn how to uncover what candidates expect in terms of salary and work environment, and why having a comprehensive policy manual and organized systems are non-negotiable for running a smooth operation. But it’s not just about the mechanics of interviewing. This episode also sheds light on the softer side of hiring—like creating a welcoming and inclusive atmosphere that retains top talent and the benefit of involving your team in hiring decisions. With practical advice tailored for dental practices, Michael and Sandy offer a masterclass in aligning your hiring practices with your practice’s culture and long-term goals. What You'll Learn in This Episode:

• Key strategies for effective interview preparation.
• The types of interview questions that uncover a candidate's true nature.
• Importance of personality and intelligence tests in the hiring process.
• How to identify candidates' expectations about salary and work environment.
• The role of a policy manual and organized systems in hiring.
• Questions to ask (and avoid) to assess candidate fit.
• Creating a welcoming and inclusive work environment to retain staff.
• Integrating team opinions in the hiring process.
• Practical advice for improving your dental practice’s hiring process.

Don’t miss out on these game-changing insights—tune in to the full episode now!

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Communities/Groups:

Dental Gumbo Group

Events:

Boston 2024 Front Desk Pro Seminar

Tools/Resources:

DentalPost

Indeed

ZipRecruiter

2024 Salary Survey

Hirewise

Cedar HR

Wonderlic Personality Test