CXChronicles Podcast Episode 82 with Steve Scher

In this episode of the CXChronicles Podcast we welcome Steve Scher to chat through his personal story becoming a customer focused business leader.
Steve Scher is a business advisor for entrepreneurs, small business owners, franchise owners, and aspiring entrepreneurs. As a business mentor, professional speaker, and acclaimed author of High Risk, High Reward, Steve guides business owners to achieve ultimate success and financial freedom.
During his 14 years as CEO, Steve worked hard to overcome many business challenges and all the curve balls that most entrepreneurs experience throughout their careers. In the process, he honed his leadership skills, learned the true value of employees, and understood the importance of creating a great culture.
Over the years, Steve forged his business into a leading temporary staffing company with 18 offices nationwide, hundreds of loyal employees, and $50 million in annual revenue. This temporary staffing solutions company specializes in hospitality, foodservice, convention, and related industries.
The impressive customer list includes Apple, DropBox, Fairmont, Google, Hyatt, and Marriott; elite university systems such as Stanford, UC Berkeley, UCLA, USC, and University of Texas; large hospital systems throughout the US; and concessionaires for major league sports teams and events including multiple Super Bowls and World Series.
Steve built a team and processes that could be scaled and replicated. While establishing coast-to-coast locations, he applied various strategies to build out the business.
Tune into this week's show as Steve talks with Adrian about the Four CX Pillars; Team, Tools, Process and Feedback!

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