The Latest BIG News from AWS, RingCentral, and Salesforce
12/19/22 • 32 min
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from AWS, RingCentral, Salesforce, and Webex.
In this edition, our CX experts include:
- Dave Michels, Lead Analyst at TalkingPointz.com
- Shelly Kramer, Principal Analyst and Founding Partner at Futurum Research
- Jon Arnold, Principal of J Arnold & Associates
- Liz Miller, VP & Principal Analyst at Constellation Research
- Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
Fauscette is also a judge at our 2023 CX Awards. For more details into the event - and to possibly enter - visit this page.
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from AWS, RingCentral, Salesforce, and Webex.
In this edition, our CX experts include:
- Dave Michels, Lead Analyst at TalkingPointz.com
- Shelly Kramer, Principal Analyst and Founding Partner at Futurum Research
- Jon Arnold, Principal of J Arnold & Associates
- Liz Miller, VP & Principal Analyst at Constellation Research
- Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
Fauscette is also a judge at our 2023 CX Awards. For more details into the event - and to possibly enter - visit this page.
Previous Episode
CX Predictions 2023 - Metaverse or Metacurse?
Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead!
Watch the video to reveal their 2023 predictions!
If you're looking for more information on this topic, visit Five9.
Next Episode
Making the Case for Converging Customer and Employee Experiences
CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX.
In this session, we consider:
- Why are more brands tying together customer and employee experiences?
- The first steps for converging CX and EX
- Convincing execs to take EX seriously as a means of improving CX
- How Webex is helping brands to enhance employee experiences
- How Cisco is walking the walk
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