The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117
05/16/23 • 36 min
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🎤🎞️PREACH it Pastor! Today CX=Church Experience and you'll be stunned how much we in the biz CX world can learn from the faith world in “The one with the relational collateral” Phil Davis Faith Community Church (Prague) in CX Passport E117. What’s in the episode?...
🤗For the first time, CX Passport listeners have an opportunity to give back. More detail in the episode on how you can support this mission which is currently serving the humanitarian needs of the Ukrainian refugee community created by the tragic invasion of Ukraine in addition to the soul needs of the Prague international community. Listen to the episode and then...
Support here: https://give.serge.org/donate/phil-and-shanna-davis
CHAPTERS
0:00 Introduction
4:45 Church vs business when it comes to creating experiences
8:30 Customer sensitive NOT customer driven
11:01 Many churches...one goal
14:03 Asking your “customers” to sacrifice?
17:09 What’s unique and special about Prague?
21:08 1st Class Lounge
25:42 The KEY lesson EVERY CX person should know
28:50 Why “brand promise” matters even MORE in the faith world
31:26 What’s next for Faith Community
33:25 Contact info and closing
Want video? Watch & subscribe www.youtube.com/@cxpassport
Sign up for the weekly newsletter and never miss an episode: cxpassport.com
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Apple Podcasts: http://bit.ly/applecxpassport
Spotify: http://bit.ly/spotifycxpassport
YouTube: https://bit.ly/youtubecxpassport
Episode resources:
Support Faith Community Church
https://give.serge.org/donate/phil-and-shanna-davis
Website: faithcommunity.cz
Mission Organization: serge.org
What's on your mind? Let CX Passport know...
🎤🎞️PREACH it Pastor! Today CX=Church Experience and you'll be stunned how much we in the biz CX world can learn from the faith world in “The one with the relational collateral” Phil Davis Faith Community Church (Prague) in CX Passport E117. What’s in the episode?...
🤗For the first time, CX Passport listeners have an opportunity to give back. More detail in the episode on how you can support this mission which is currently serving the humanitarian needs of the Ukrainian refugee community created by the tragic invasion of Ukraine in addition to the soul needs of the Prague international community. Listen to the episode and then...
Support here: https://give.serge.org/donate/phil-and-shanna-davis
CHAPTERS
0:00 Introduction
4:45 Church vs business when it comes to creating experiences
8:30 Customer sensitive NOT customer driven
11:01 Many churches...one goal
14:03 Asking your “customers” to sacrifice?
17:09 What’s unique and special about Prague?
21:08 1st Class Lounge
25:42 The KEY lesson EVERY CX person should know
28:50 Why “brand promise” matters even MORE in the faith world
31:26 What’s next for Faith Community
33:25 Contact info and closing
Want video? Watch & subscribe www.youtube.com/@cxpassport
Sign up for the weekly newsletter and never miss an episode: cxpassport.com
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Apple Podcasts: http://bit.ly/applecxpassport
Spotify: http://bit.ly/spotifycxpassport
YouTube: https://bit.ly/youtubecxpassport
Episode resources:
Support Faith Community Church
https://give.serge.org/donate/phil-and-shanna-davis
Website: faithcommunity.cz
Mission Organization: serge.org
Previous Episode
The one with 2 T-Rexes and 2 Pennies - Mercer Smith, VP CX Insights and Community at Partner Hero E116
What's on your mind? Let CX Passport know...
🎤🎞️Building communities CX and beyond in “The one with 2 T-Rexes and 2 Pennies” with Mercer Smith VP CX Insights and Community at Partner Hero | CX Passport E116🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:32 Using communities to better the Customer Experience world
4:45 What makes a GOOD community?
9:33 Elevate the customer insights from the front-line
13:59 Providing the support and language for mental wellness
16:08 1st Class Lounge
20:47 How to scale great teams
25:20 A brilliant trait to block the tribalism of CX labels
27:48 What’s next for communities and customer experience?
30:40 Closing and contact information
Want video? Watch & subscribe www.youtube.com/@cxpassport
Sign up for the weekly newsletter and never miss an episode: cxpassport.com
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Apple Podcasts: http://bit.ly/applecxpassport
Spotify: http://bit.ly/spotifycxpassport
YouTube: https://bit.ly/youtubecxpassportEpisode resources:
LinkedIn: https://www.linkedin.com/in/smithmercer/
Social Media handles: @mercenator
Website: https://www.mercenator.com/
Next Episode
The one with Omotenashi - George Nagatsuka - Founder Discover Xciting Japan E118
What's on your mind? Let CX Passport know...
🎤🎞️“The one with Omotenashi” with George Nagatsuka - Founder Discover Xciting Japan in CX Passport Episode 118🎧What’s in the episode?...
CHAPTERS
0:00 Introduction
2:45 Omotenashi - What drives the Japanese customer service focus?
7:33 Comparing Japanese to US/Western Customer Service
11:31 Unique Japanese travel experiences
16:26 First Class Lounge
21:54 How does GE process experience influence CX today?
24:49 Variability of the Asian customer experience
28:38 DiscoverXcitingJapan
31:27 Contact info and closing
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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Watch at youtube.com/@cxpassport or listen on any of your favorite audio podcast apps
Show notes and other helpful CX & Total VOC content at www.cxpassport.com
Episode resources:
Spirit of Japanese Customer Service: Omotenashi
LinkedIn: https://www.linkedin.com/in/george-nagatsuka/
Website: https://discoverxcitingjapan.com
Facebook page: https://www.facebook.com/discoverxcitingjapan
CX Passport - The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117
Transcript
I think just trying to hear people's stories goes a long way to earning some sort of relational collateral where if you listen to them and hear their stories and can genuinely demonstrate care and concern, then when they're ready to hear from you, they're they're going to listen.
Rick DentonYou're listening to CX Passport, the show about creating great customer experiences with a dash of travel talk.
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