“The one with the CX Goalkeeper” - Gregorio Uglioni E58

CX Passport

03/29/22 • 34 min

What's on your mind? Let CX Passport know...

🎤Find out how the “beautiful game” and Customer Experience go hand in hand in “The one with the CX Goalkeeper” CX Passport E58 Gregorio Uglioni🎧

⚽How does football (soccer) explain customer experience?

🤝It's not about B2B or B2C...it's H2H

🤩Mauritius. Hawaii. Need I say more?

🥅All players have the same goal...scoring a goal...even if not every player actually scores it

🤣Lies our parents tell us - Green Spaghetti

✅What does REAL "Transformation" look like?

👂GO. SIT. LISTEN. Get next to your front line

🔨Fix the basics. Then think about the WOW experiences

💭“ I think quite a lot of businesses are dreaming of having customers like fans.” - Gregorio

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

LinkedIn: www.linkedin.com/in/gregorio-uglioni/

Website: www.cxgoalkeeper.com

CX Goalkeeper Podcast: www.cxgoalkeeper.com/podcast

03/29/22 • 34 min

CX Passport - “The one with the CX Goalkeeper” - Gregorio Uglioni E58

Transcript

Rick Denton00:00:05.940

You're listening to CX Passport, the show about creating great customer experiences with a dash of travel talk. Each episode we’ll talk with our guests about great CX, travel...and just like the best journeys, explore new directions we never anticipated. I'm your host Rick Denton. I believe the best meals are served outside and require a passport. Let's get going.

Rick Denton00:00:33.240

ACF Fiorentina, Chelsea

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