The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113

CX Passport

04/18/23 • 35 min

What's on your mind? Let CX Passport know...

🎤😲There's an open air pool at this airport! Andrew Tan Director Airport Operations Consultancy at Changi Airport Group in "The one with the Changi experience" CX Passport E113🎧What’s in the episode?...

CHAPTERS

0:00 Introduction

3:41 Why is Changi so special to passengers?

5:37 What makes an airline choose an airport?

7:33 Why is customer experience at an airport vital?

11:06 Your CX Passport Captain

11:32 The airport attracts the community

13:26 What to do and eat in Singapore

20:30 1st Class Lounge

23:51 How to know what an airport really needs

25:41 Contextualize technology in overall CX context

30:20 The surprise delights 🏊at Changi

33:20 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

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Episode resources:

Changi Airports International: https://www.cai.sg/

Andrew LinkedIn: https://www.linkedin.com/in/andrewtan2000/

04/18/23 • 35 min

CX Passport - The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113

Transcript

Andrew Tan00:00:00.000

I think we're the first open air airport swimming pool.

Rick Denton00:00:04.000

Hang on there, you got into a swimming pool?

Andrew Tan00:00:07.049

Yes, we have an open air swimming pool at terminal one next to the terminal one hotel. It even becomes like a party scene. And there's even a queue sometimes.

Rick Denton00:00:23.780

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