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🎤Get back to the basics of Customer Experience in “The one where they're curious about CX” with Karl Sharicz of HorizonCX in CX Passport Episode 88🎧 What’s in the episode?
👨🍳A return to CX fundamentals
🔬So much awareness that CX is bad...but companies are still getting it wrong
🛑Stop using the term call deflection
🔨Equip your front line to do the right thing!
👉Customer Experience leaders are responsible for connecting the dots from CX to $
🎸The Smithereens!
💭“Service is really delivered by frontline people. And I'll say in most cases, even in my experience, when I get to that real person, they want to do a good job. But they may be constrained by whatever systems they have the tools that they have in order to help them be successful.” - Karl
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Episode resources:
Email: [email protected]
Web: horizoncx.com
LinkedIn: linkedin.com/in/karlsharicz
Music Museum of New England: www.mmone.org
10/25/22 • 30 min
CX Passport - The one where they're curious about CX - Karl Sharicz E88
Transcript
You're listening to CX Passport, the show about creating great customer experiences with a dash of travel talk. Each episode we’ll talk with our guests about great CX, travel...and just like the best journeys, explore new directions we never anticipated. I'm your host Rick Denton. I believe the best meals are served outside and require a passport. Let's get going.
Rick DentonI frequently have guest
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