What's on your mind? Let CX Passport know...
🎤True customer love in “The one where they sell smiles” with April Obersteller Director of Global Experience for woom in CX Passport episode 95🎧What’s in the episode?...
👉Even startups need to focus on CX from the beginning
🧑🌾When the founder picks up the customer service line while he's mowing the lawn
🤯Wow! Turning off the customer support phone line?!
✌️"I love data and I love humans"
💰Customer Experience creates tangible business result success
💡Go beyond phrases and get REAL about investing in your employees
👰You think your customer is hard? Try having brides as your events customer!
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
💭“It's incredible what happens when you just remind a person...I got you and we're going to figure this out...There's a lot of power that happens in that moment.” - April
Episode resources:
woom web: woombikes.com
Social media: @woombikes on all platforms
April LinkedIn: www.linkedin.com/in/april-obersteller-1104
12/13/22 • 34 min
CX Passport - The one where they sell smiles - April Obersteller E95
Transcript
You're listening to CX Passport, the show about creating great customer experiences with a dash of travel talk. Each episode we’ll talk with our guests about great CX, travel...and just like the best journeys, explore new directions we never anticipated. I'm your host Rick Denton. I believe the best meals are served outside and require a passport. Let's get going.
Rick DentonI grew up in Austin, Te
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