Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service
11/16/21 • 26 min
In this episode, Lisa Goodson, Retail Industry Executive at Genesys, and Bob Barrows, Partnerships and Business Development leader at Zappix, discuss how Visual IVR is transforming and simplifying the retail customer experience, moving voice customers to a digital and visual experience via on-demand apps, SMS, video and email.
In this episode, Lisa Goodson, Retail Industry Executive at Genesys, and Bob Barrows, Partnerships and Business Development leader at Zappix, discuss how Visual IVR is transforming and simplifying the retail customer experience, moving voice customers to a digital and visual experience via on-demand apps, SMS, video and email.
Previous Episode
Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise
In this episode, Scott Nagel interviews Jason Alley, Senior Director of Product Marketing at Genesys, to discuss Composable CX - what it is and how it is helping companies differentiate faster, adapt easier, and architect better.
Next Episode
Episode 31 - Why Pointillist Acquisition is a Game Changer
The Pointillist Acquisition - Why it’s a Game Changer for Experience Orchestration - In this episode, Gordon Sexton, Global Design Lead for Genesys’ Financial Service Vertical, discusses the Pointillist acquisition and why Genesys is uniquely positioned to orchestrate micro and macro journeys.
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/customer-experience-insights-245911/episode-30-retail-cx-transform-customer-calls-through-visual-self-serv-27873225"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to episode 30 - retail cx: transform customer calls through visual self-service on goodpods" style="width: 225px" /> </a>
Copy