Customer Centric Retailing Podcast

Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience.

• What are some of the ways that you think retailers can re-imagine their store layouts to accommodate modern buying behaviors? How should retailers approach measuring success for physical retail? What is Steve’s message for retailers that continue to be resistant to change?
• We ask these questions and more of our special guest, Steve Dennis, Founder of SageBerry Consulting, retail guru, and best-selling author. Steve talks about the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience. He brings a pragmatic view to the current retail landscape and what it takes to survive and thrive.

In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opportunities retailers face today. From seamlessly connecting physical stores with online platforms and centralized inventory management to navigating the shifting dynamics between B2B and D2C strategies, he provides a roadmap for achieving a truly integrated and customer-centric retail experience.

He also shares his experience in the tobacco industry, where he led the transformation by leveraging digital tools to drive business growth and expand market reach. Akash offers practical insights into digital tools, strategies, and mindset needed to help businesses thrive in this fast-paced, competitive market.

Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry.

• What is necessary to make micro fulfillment work? How is computer vision set to shake up the retail industry? Are the big retailers going to completely monopolize the market in the years to come? How can retailers win at social commerce?
• We ask these questions and more of our special guest, Chris Walton, founder and co-CEO of Omni Talk, one of the fastest-growing blogs in retail. Chris is carefully watching as the retail industry evolves, and he sees the trends we discussed converging over the next decade to change the way customers shop and the way retailers sell. Technology is undoubtedly key to all of the trends discussed, and it’s an area where retailers simply can’t afford to fall behind.

Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the brand.

• What is the inspiration behind Lunya? How can digitally native brands compete in a hyper-competitive world? How can a brand remain agile without compromising on its mission and story? What are fast-fashion brands really doing to the retail industry?
• We ask these questions and more of our special guest, Ashley Merrill, founder and CEO of Lunya. Ashley walks us through her brand story and why she’s been able to keep experiencing success even in the toughest of conditions. She strongly believes that it’s a combination of agility and confidence in her brand mission and value. She is constantly looking for ways to adapt and evolve based on client feedback without compromising on the brand she wants to build.
  

Our special guest, Liza Amlani, joins us to discuss the importance of sustainability and diversity in retail.

• How has the role of the merchant evolved in the past years? How can retailers promote sustainability in fashion without compromising on profit? Is it possible to anticipate demand? How can the retail industry promote and benefit from more diversity?
• We ask these questions and more of our special guest, Liza Amlani, founder of the Retail Strategy Group, Allyship Advocate, and former buying lead for Ralph Lauren. Liza has the amazing boots-on-the-ground experience to share with her clients, and she’s clearly passionate about very important topics in the retail world sustainability and diversity, and Shopify preorder. She strongly believes that retailers can be ethical and equitable without compromising on their bottom line.