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Customer Centric Retailing Podcast

Customer Centric Retailing Podcast

Anil Patel

This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]

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Top 10 Customer Centric Retailing Podcast Episodes

Goodpods has curated a list of the 10 best Customer Centric Retailing Podcast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Customer Centric Retailing Podcast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Customer Centric Retailing Podcast episode by adding your comments to the episode page.

Customer Centric Retailing Podcast - Letting Go Of Legacy with Cynthia Hollen

Letting Go Of Legacy with Cynthia Hollen

Customer Centric Retailing Podcast

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02/25/21 • 38 min

Our special guest, Cynthia Hollen, brings over 20 years of experience in retail to talk about the importance of merging online and offline shopping experiences.

  • Why are retail leaders so unwilling to innovate? Should brick-and-mortar traditionalists be fearing their digitally native counterparts? Is mall-based shopping on its way out?
  • We ask these questions and more of our special guest, Cynthia Hollen, CEO of Omnitail Strategies. Cynthia has over 20 years of experience working with the world’s top retailers, brands, and wholesalers, and has launched several successful companies herself, including one of the first eCommerce consultancies. In this podcast, she walks us through the challenges and many benefits associated with achieving “omnitailing” (a term she coined).

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Customer Centric Retailing Podcast - Role of KPIs in building Winning Customer Experience with Breanna Moreno
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08/26/24 • 44 min

In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPIs in driving and refining customer experiences.
Furthermore, we delve into the synergy between physical stores and eCommerce, explaining how their strategic locations and flexible fulfillment options are boosting online sales and deepening customer connections.

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Customer Centric Retailing Podcast - What Does Post-Pandemic Success In Retail Look Like With Greg Buzek
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07/20/21 • 38 min

Our special guest, Greg Buzek, joins us to discuss how retailers can prepare for the post-pandemic retail landscape.

  • What were the major factors that influenced retail success in the pandemic? What sorts of tools and technologies should retailers continue to invest in after the pandemic has completely waned? How can the little guy keep up?
  • We ask these questions and more of our special guest, Greg Buzek, founder and co-CEO of Omni Talk, Founder and President of IHL Group and one of the Founders of the Retail Orphan Initiative. Greg’s professional background provides him with a unique view into the retail industry, one that focuses on the data and technology needed in order to provide the best experience possible for the consumer. He is also one of the founders of the Retail Orphan Initiative, a wonderful charitable organization that you can get involved in at www.retailROI.com.
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Customer Centric Retailing Podcast - Exploring Use Cases of AI in Fashion Retail with Armen Momejian
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12/23/24 • 44 min

In this episode with our esteemed guest Armen Momejian, Director of AI Initiatives at ALDO Group, we discussed how AI and RFID technologies are revolutionizing the retail industry. Armen shared insights into how Aldo is using RFID to improve inventory accuracy and enhance operational efficiency. We also explored how AI is being leveraged to optimize order fulfillment, helping retailers better predict demand and fulfill customer orders more effectively.

Armen provided valuable advice for businesses looking to integrate AI, stressing the importance of starting with small, manageable projects and focusing on data quality and cross-department collaboration.

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In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory planning. Natalia shares her insights on creating a seamless customer experience across both eCommerce and physical stores, emphasizing the importance of leveraging customer data to enhance interactions.

We discuss the challenges and opportunities in integrating online and offline sales, the value of pre-orders in luxury retail, and how platforms like Shopify are revolutionizing the industry. Whether you’re a retailer or just curious about the evolving landscape of commerce, this episode is packed with actionable advice and thought-provoking ideas.

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Customer Centric Retailing Podcast - What Makes For Remarkable Retail With Steve Dennis

What Makes For Remarkable Retail With Steve Dennis

Customer Centric Retailing Podcast

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07/26/21 • 39 min

Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience.

  • What are some of the ways that you think retailers can re-imagine their store layouts to accommodate modern buying behaviors? How should retailers approach measuring success for physical retail? What is Steve’s message for retailers that continue to be resistant to change?
  • We ask these questions and more of our special guest, Steve Dennis, Founder of SageBerry Consulting, retail guru, and best-selling author. Steve talks about the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience. He brings a pragmatic view to the current retail landscape and what it takes to survive and thrive.
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Customer Centric Retailing Podcast - Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani
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12/16/24 • 38 min

In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opportunities retailers face today. From seamlessly connecting physical stores with online platforms and centralized inventory management to navigating the shifting dynamics between B2B and D2C strategies, he provides a roadmap for achieving a truly integrated and customer-centric retail experience.

He also shares his experience in the tobacco industry, where he led the transformation by leveraging digital tools to drive business growth and expand market reach. Akash offers practical insights into digital tools, strategies, and mindset needed to help businesses thrive in this fast-paced, competitive market.

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Customer Centric Retailing Podcast - 5 Retail Trends With Chris Walton

5 Retail Trends With Chris Walton

Customer Centric Retailing Podcast

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07/09/21 • 39 min

Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry.

  • What is necessary to make micro fulfillment work? How is computer vision set to shake up the retail industry? Are the big retailers going to completely monopolize the market in the years to come? How can retailers win at social commerce?
  • We ask these questions and more of our special guest, Chris Walton, founder and co-CEO of Omni Talk, one of the fastest-growing blogs in retail. Chris is carefully watching as the retail industry evolves, and he sees the trends we discussed converging over the next decade to change the way customers shop and the way retailers sell. Technology is undoubtedly key to all of the trends discussed, and it’s an area where retailers simply can’t afford to fall behind.
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Customer Centric Retailing Podcast - Staying Agile While Staying True with Ashley Merrill
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06/29/21 • 29 min

Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the brand.

  • What is the inspiration behind Lunya? How can digitally native brands compete in a hyper-competitive world? How can a brand remain agile without compromising on its mission and story? What are fast-fashion brands really doing to the retail industry?
  • We ask these questions and more of our special guest, Ashley Merrill, founder and CEO of Lunya. Ashley walks us through her brand story and why she’s been able to keep experiencing success even in the toughest of conditions. She strongly believes that it’s a combination of agility and confidence in her brand mission and value. She is constantly looking for ways to adapt and evolve based on client feedback without compromising on the brand she wants to build.
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Customer Centric Retailing Podcast - Championing Sustainability & Diversity with Liza Amlani
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05/23/21 • 38 min

Our special guest, Liza Amlani, joins us to discuss the importance of sustainability and diversity in retail.

  • How has the role of the merchant evolved in the past years? How can retailers promote sustainability in fashion without compromising on profit? Is it possible to anticipate demand? How can the retail industry promote and benefit from more diversity?
  • We ask these questions and more of our special guest, Liza Amlani, founder of the Retail Strategy Group, Allyship Advocate, and former buying lead for Ralph Lauren. Liza has the amazing boots-on-the-ground experience to share with her clients, and she’s clearly passionate about very important topics in the retail world sustainability and diversity, and Shopify preorder. She strongly believes that retailers can be ethical and equitable without compromising on their bottom line.
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FAQ

How many episodes does Customer Centric Retailing Podcast have?

Customer Centric Retailing Podcast currently has 55 episodes available.

What topics does Customer Centric Retailing Podcast cover?

The podcast is about Podcasts and Business.

What is the most popular episode on Customer Centric Retailing Podcast?

The episode title 'Letting Go Of Legacy with Cynthia Hollen' is the most popular.

What is the average episode length on Customer Centric Retailing Podcast?

The average episode length on Customer Centric Retailing Podcast is 40 minutes.

How often are episodes of Customer Centric Retailing Podcast released?

Episodes of Customer Centric Retailing Podcast are typically released every 8 days, 2 hours.

When was the first episode of Customer Centric Retailing Podcast?

The first episode of Customer Centric Retailing Podcast was released on Dec 28, 2020.

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